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Customer Service Phone Support Jobs (NOW HIRING)

ATC Income Tax

Customer Service Phone Rep

Decatur, GA · On-site

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed ... Support Tax Preparer staff * Ensure adherence to company policies and procedures * Overall office ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed ... Support Tax Preparer staff Ensure adherence to company policies and procedures Overall office ...

Abbott

Customer Service I

Livermore, CA · On-site

$20 - $23/hr

Previous customer service experience (phone-based customer support preferred). * Strong verbal communication and phone etiquette skills. * Ability to multitask in a fast-paced environment. * Quick ...

Angel Studios

Concierge Phone Support

Provo, UT · On-site

$21 - $24/hr

Excellent phone presence -- you can make a frustrated member feel calm, heard, and genuinely cared ... Familiarity with support/CRM and scheduling tools (e.g., Zendesk, Salesforce Service Cloud ...

Stephen Joseph Companies

Customer Service

Lubbock, TX · On-site

$12.25 - $16.75/hr

... as supporting our nationwide sales team through order entry and customer service. Looking for a ... Outbound and Inbound customer service phone calls * Order Tracking * Problem Resolution * Other ...

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Customer Service Phone Support information

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How much do customer service phone support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service phone support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is customer service phone support?

Customer Service Phone Support is a role where professionals assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. These representatives act as the frontline of a company, often serving as the primary point of contact for customers seeking assistance. Their responsibilities include troubleshooting problems, handling complaints, and ensuring customer satisfaction. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service phone support representative?

To excel as a Customer Service Phone Support representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is important for handling inquiries efficiently. Patience, empathy, and adaptability help you build rapport and manage challenging situations with professionalism. These skills ensure customer satisfaction, effective issue resolution, and a positive brand reputation.

What are some common challenges faced in customer service phone support and how can they be managed?

Customer Service Phone Support representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product knowledge across updates. Effective time management, active listening, and staying calm under pressure are crucial to success. Many employers provide training, scripts, and escalation protocols to help team members resolve issues efficiently, and experienced colleagues or supervisors are usually available for support and guidance.
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Customer Service Phone Support jobs near you
Infographic showing various Customer Service Phone Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Service Phone Representative

Meridian, ID • On-site

R.C. Willey
Retail • 1 - 5K employees
Learn more about R.C. Willeyexternal

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

RC Willey rating

6.8

Company rating: 6.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Customer Service Phone Representative
RC Willey is seeking a friendly and professional Customer Service Phone Representative to assist customers over the phone. In this fast-paced role, you'll handle inquiries, process orders, and provide solutions while ensuring a positive customer experience. We're looking for detail-oriented individuals with strong communication skills who are committed to delivering excellent service and upholding RC Willey's high standards.
Full-Time: Monday - Saturday with a day off during the week.
Open shift: 9:30am - 6pm
Closing shift: 11:30am - 8pm
Saturday's alternate shifts.
Ready to Join the Team?
RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:
  • Paid Time Off, start accruing from day one
  • Medical, dental and vision insurance
  • 7 paid holidays - plus, we're closed every Sunday
  • Generous employee discounts on merchandise
  • Paid parental leave to support your growing family
  • Associate referral program
  • Life insurance
  • 401(k) with company match to build your financial future
  • Wellness incentives
  • Annual profit-sharing incentive
  • Career growth opportunities
  • Tuition Reimbursement for continued learning
  • A fun and supportive work environment - be part of a team that values collaboration, recognition, and a great workplace culture
  • And more!
Key Responsibilities
  • Receive and respond to customer calls regarding questions, concerns, delivery, sales and service issues
  • Provide phone assistance to delivery, customer service, and store departments
  • Follow-up with customer issues and service requests in a timely and professional manner
  • All other duties as assigned
Skills and Qualifications
  • Excellent customer service and problem-solving skills
  • Must have the ability to handle difficult situations with customers
  • Basic computer and typing skills needed
  • Must be able to multi-task, pay attention to details and follow through with assigned tasks
  • Must be dependable and self-motivated

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.
Pay Range: $18 per hour

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