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Customer Service Phone Support Jobs (NOW HIRING)

Fette Veterinary Clinic

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Veterinary Assistant / Customer Service Representative

Hermitage, PA · On-site

$14 - $17/hr

... phone support. The assistant will report to both the Lead Veterinary Technician and the Office ... Skills in animal care and customer service * Strong communication and multitasking abilities

Corona Cigar Company

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Customer Service & Order Fulfillment Associate

Orlando, FL · On-site

$15/hr

Phone Support & Customer Service * Manage inbound calls and provide exceptional customer service. * Place phone orders and assist customers with product selection. * Initiate outbound calls to ...

Ascot Group

Customer Service Assistant

Ridgeland, MS · On-site

$14.75 - $20.25/hr

Ascot is looking for a Customer Service Assistant to support our customer service phone number as well as other essential administrative duties. Responsibilities include answering and supporting ...

ABC Imaging

Customer Service Representative

New York, NY · On-site

$23 - $27/hr

Customer Service Representative (Print Production & Front Desk Coordinator) About ABC Imaging ABC ... Provide professional front desk and phone support to clients and internal teams * Maintain a clean ...

Parafin

$90K - $110K/yr

... by email and phone, while upholding our service levels and quality standards. You will act ... Whitelabeled multi-brand customer support. * Documenting customer feedback and feature requests.

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Customer Service Phone Support information

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How much do customer service phone support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service phone support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is customer service phone support?

Customer Service Phone Support is a role where professionals assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. These representatives act as the frontline of a company, often serving as the primary point of contact for customers seeking assistance. Their responsibilities include troubleshooting problems, handling complaints, and ensuring customer satisfaction. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service phone support representative?

To excel as a Customer Service Phone Support representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is important for handling inquiries efficiently. Patience, empathy, and adaptability help you build rapport and manage challenging situations with professionalism. These skills ensure customer satisfaction, effective issue resolution, and a positive brand reputation.

What are some common challenges faced in customer service phone support and how can they be managed?

Customer Service Phone Support representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product knowledge across updates. Effective time management, active listening, and staying calm under pressure are crucial to success. Many employers provide training, scripts, and escalation protocols to help team members resolve issues efficiently, and experienced colleagues or supervisors are usually available for support and guidance.
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Customer Service Phone Support jobs near you
Infographic showing various Customer Service Phone Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Service Representative (Nights)

Wichita, KS • On-site

Customer Service | Full-Time
See more jobs at Customer Service | Full-Timeexternal

$15.75 - $21.50/hr

Other

Re-posted 8 days ago

Job description

Customer Service Representative (Nights)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team!

We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Manage inbound and outbound calls with professionalism, empathy, and efficiency
  • Troubleshoot and resolve customer issues, focusing on first-call resolution
  • Research and retrieve information using internal systems; collaborate with other teams as needed
  • Accurately document and process customer claims and interactions
  • Follow scripts, policies, and procedures while using training resources to provide accurate answers
  • Handle sensitive information with discretion and maintain confidentiality
  • Escalate complex cases to the appropriate team or manager
  • Stay updated on products and processes by attending ongoing training
  • Meet all attendance, reliability, and night shift scheduling requirements

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

  • 18 years or older with a high school diploma or equivalent
  • Excellent verbal and written communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong problem-solving, conflict resolution, and troubleshooting skills
  • Reliable, punctual, and motivated with a strong work ethic
  • Ability to multi-task, stay organized, and self-manage
  • Customer-first mindset: empathetic, patient, and responsive
  • Positive attitude and a team-player spirit
  • Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required):

  • 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
  • Prior experience with contact centers or government-related accounts

Apply