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Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

... service while assisting with mortgage servicing inquiries, account maintenance, and issue ... Handle a high volume of inbound and outbound phone calls with professionalism and empathy.

Synovation Medical Group

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Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

Superior Customer service- phone support * Greet and address patient's inquiries professionally * Ensure patient information is correct * Provide information about available services provided by ...

Halo Group

IT Service Desk (Phone Support)

Irving, TX · On-site

We delight in watching our customers utilize technology to succeed. Big projects or small, Halo ... e Desk Manager, this position will be responsible for providing BOTH level 1 phone support and ...

eTeam

Customer Service Rep

$16.50 - $22.25/hr

Frequent inbound phone support with a focus on troubleshooting and issue resolution. * Collaborative, team-oriented environment focused on delivering high-quality customer service.

Servbank

Customer Support Specialist

Bourbonnais, IL

$36K - $42K/yr

We are seeking a professional and customer-focused Customer Support Specialist to support routine ... and services. * Manage and prioritize the phone support queue to ensure timely assistance.

Servbank

Customer Support Specialist

Watseka, IL · On-site

$36K - $42K/hr

We are seeking a professional and customer-focused Customer Support Specialist to support routine ... and services. * Manage and prioritize the phone support queue to ensure timely assistance.

Servbank

Customer Support Specialist

Danville, IL

$36K - $42K/yr

We are seeking a professional and customer-focused Customer Support Specialist to support routine ... and services. * Manage and prioritize the phone support queue to ensure timely assistance.

Servbank

Customer Support Specialist

Savoy, IL · On-site

$36K - $42K/yr

We are seeking a professional and customer-focused Customer Support Specialist to support routine ... and services. * Manage and prioritize the phone support queue to ensure timely assistance.

Servbank

Customer Support Specialist

Hoopeston, IL · On-site

$36K - $42K/yr

We are seeking a professional and customer-focused Customer Support Specialist to support routine ... and services. * Manage and prioritize the phone support queue to ensure timely assistance.

Servbank

Customer Support Specialist

Hoopeston, IL · On-site

$36K - $42K/hr

We are seeking a professional and customer-focused Customer Support Specialist to support routine ... and services. * Manage and prioritize the phone support queue to ensure timely assistance.

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Customer Service Phone Support information

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How much do customer service phone support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service phone support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is customer service phone support?

Customer Service Phone Support is a role where professionals assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. These representatives act as the frontline of a company, often serving as the primary point of contact for customers seeking assistance. Their responsibilities include troubleshooting problems, handling complaints, and ensuring customer satisfaction. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service phone support representative?

To excel as a Customer Service Phone Support representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is important for handling inquiries efficiently. Patience, empathy, and adaptability help you build rapport and manage challenging situations with professionalism. These skills ensure customer satisfaction, effective issue resolution, and a positive brand reputation.

What are some common challenges faced in customer service phone support and how can they be managed?

Customer Service Phone Support representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product knowledge across updates. Effective time management, active listening, and staying calm under pressure are crucial to success. Many employers provide training, scripts, and escalation protocols to help team members resolve issues efficiently, and experienced colleagues or supervisors are usually available for support and guidance.
More about Customer Service Phone Support jobs

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Customer Service Phone Support jobs near you
Infographic showing various Customer Service Phone Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Servicing - Customer Care Specialist

Troy, MI • On-site

Customer Service
See more jobs at Customer Serviceexternal

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

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Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

Customer Care Specialist • Mortgage Servicing • Mortgage Customer Service • Customer Service Representative • Call Center Representative • Mortgage Operations • Loan Servicing • Escrow • Mortgage Payments • Banking • Financial Services • Borrower Support • Account Maintenance • MSP • ICE Mortgage Technology • Black Knight • Microsoft Excel • Customer Support • Mortgage Industry • Mortgage Servicing Specialist