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Amazon It Support Jobs (NOW HIRING)

Amazon

IT Support Engineer I , OTS

Wilmington, NC · On-site

Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and ...

Amazon

IT Support Engineer I, OTS

Loveland, CO · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Engineer I, OTS

Tukwila, WA · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Associate

Newark, NJ · On-site

The IT Support Team works with Amazon and Audible service managers and other staff to maintain internal solutions and respond to employees' technical issues Additionally, we manage all the on-premise ...

Amazon

IT Support Associate II, OTS

Phoenix, AZ · On-site

$17 - $21.75/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Associate II, OTS

Mesa, AZ · On-site

$16.75 - $21.75/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Associate II, OTS

Richardson, TX · On-site

$15.50 - $20/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Associate II, OTS

Kelso, WA · On-site

$18.25 - $23.75/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

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All JobsAmazon It Support Jobs

Amazon It Support information

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$36K

$86.1K

$131.5K

How much do amazon it support jobs pay per year?

As of Jun 5, 2026, the average yearly pay for amazon it support in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon IT Support Specialist, and why are they important?

To thrive as an Amazon IT Support Specialist, you need a solid understanding of computer hardware, networking, troubleshooting, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and Amazon's proprietary systems is often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help set candidates apart. These skills ensure efficient technical support, minimize downtime, and contribute to a seamless user experience in Amazon's fast-paced environment.

What are some common challenges Amazon IT Support professionals face, and how can they effectively address them?

Amazon IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and adapting to rapidly evolving technologies. To address these, strong organizational skills, effective communication, and a proactive approach to problem-solving are essential. Collaborating closely with team members and leveraging Amazon's internal knowledge bases can also help resolve issues efficiently and maintain high service standards.

What are Amazon IT Support roles?

Amazon IT Support professionals are responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. They handle technical issues related to hardware, software, and network systems, ensuring that employees can work efficiently. Their tasks often include setting up equipment, resolving connectivity problems, managing user accounts, and providing technical assistance to staff. These roles are critical in supporting Amazon’s fast-paced environment, keeping operations running smoothly, and ensuring minimal downtime.

What is the difference between Amazon IT Support vs Amazon Network Technician?

AspectAmazon IT SupportAmazon Network Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCCNA, CompTIA Network+
Work EnvironmentOffice, data centers, remote supportData centers, network infrastructure sites
ResponsibilitiesHardware/software troubleshooting, user supportNetwork setup, maintenance, troubleshooting

Amazon IT Support focuses on assisting users with hardware and software issues, providing technical support across various devices and systems. Amazon Network Technicians specialize in maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in technical environments, IT Support emphasizes end-user support, whereas Network Technicians focus on network systems. Understanding these differences helps job seekers identify the right role aligned with their skills and career goals.

More about Amazon It Support jobs
What cities are hiring for Amazon It Support jobs? Cities with the most Amazon It Support job openings:
What states have the most Amazon It Support jobs? States with the most job openings for Amazon It Support jobs include:
What job categories do people searching Amazon It Support jobs look for? The top searched job categories for Amazon It Support jobs are:
Amazon It Support jobs near you
Infographic showing various Amazon It Support job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $86,148 per year, or $41.4 per hour.
IT Support Associate II, IT Warehouse, Logistics and Imaging Team (LIT)

IT Support Associate II, IT Warehouse, Logistics and Imaging Team (LIT)

Amazon

Renton, WA • On-site

Full-time

Posted yesterday

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,811 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment.

Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.
Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The Logistics and Imaging Team (LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.
We are seeking a skilled and proactive IT Support Associate to join our team to both support day-to-day operations and project-based initiatives that enhance our operational efficiency and service delivery

This role offers an opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on Amazon's corporate IT Logistics.
You'll join a diverse team of IT Support associates and engineers, supply chain specialists, program managers, operations managers, and other vital roles. You'll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics, ensuring that our customers have the equipment they need to perform their jobs. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Support day-to-day IT Imaging responsibilities, which may include imaging, troubleshooting, data destruction, repair, or other tasks
Support and collaborate on IT projects related to imaging, deployment, and lifecycle management of end-user equipment
Maintain technical documentation, including standard operating procedures and knowledge base articles
Provide escalation support for challenging technical problems
Contribute to the development and implementation of technical solutions to improve operational efficiency and service quality
Physical Requirements:
Ability to stand/walk for 8-10 hours at a time
Must be able to bend and lift equipment up to 49 lbs throughout the shift
About the team
Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel

The Logistics and Imaging Team (ITS-LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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