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Amazon It Support Jobs (NOW HIRING)

Amazon

ITS Support Associate II, IT Support

Seattle, WA · On-site

$19.25 - $25/hr

Join Amazon's IT Services team as an ITS Support Associate and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in ...

Amazon

ITS Support Associate II, IT Support

Seattle, WA · On-site

$19.25 - $25/hr

Join Amazon's IT Services team as an ITS Support Associate and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in ...

Amazon

IT Support Engineer I , OTS

Wilmington, NC · On-site

Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and ...

Amazon

IT Support Engineer I, OTS

Tracy, CA · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Engineer I, OTS

Phoenix, AZ · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Engineer I, OTS Support

Salinas, CA · On-site

About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed ... OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.

Amazon

IT Support Associate II, OTS

Albuquerque, NM · On-site

$16.50 - $21.25/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Associate II, OTS

Phoenix, AZ · On-site

$17 - $21.75/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Associate II, OTS

Los Lunas, NM · On-site

$16.50 - $21.25/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Associate II, OTS

Tukwila, WA · On-site

$19.25 - $24.75/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

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All JobsAmazon It Support Jobs

Amazon It Support information

See salary details

$36K

$86.1K

$131.5K

How much do amazon it support jobs pay per year?

As of Jul 7, 2026, the average yearly pay for amazon it support in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

Will Amazon pay you $28 an hour to work from home?

Amazon IT Support roles typically pay between $15 and $25 per hour, depending on experience and location; $28 an hour is above the average for such positions. Compensation may vary based on the specific role, certifications, and whether the position is full-time or part-time. It is advisable to review current job postings for accurate salary information.

What is the difference between Amazon IT Support vs Amazon Network Technician?

AspectAmazon IT SupportAmazon Network Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCCNA, CompTIA Network+
Work EnvironmentOffice, data centers, remote supportData centers, network infrastructure sites
ResponsibilitiesHardware/software troubleshooting, user supportNetwork setup, maintenance, troubleshooting

Amazon IT Support focuses on assisting users with hardware and software issues, providing technical support across various devices and systems. Amazon Network Technicians specialize in maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in technical environments, IT Support emphasizes end-user support, whereas Network Technicians focus on network systems. Understanding these differences helps job seekers identify the right role aligned with their skills and career goals.

What are Amazon IT Support roles?

Amazon IT Support professionals are responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. They handle technical issues related to hardware, software, and network systems, ensuring that employees can work efficiently. Their tasks often include setting up equipment, resolving connectivity problems, managing user accounts, and providing technical assistance to staff. These roles are critical in supporting Amazon’s fast-paced environment, keeping operations running smoothly, and ensuring minimal downtime.

How much does Amazon IT support pay?

Amazon IT Support roles typically offer an annual salary ranging from $50,000 to $80,000, depending on experience, location, and specific responsibilities. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. Benefits often include health insurance, paid time off, and opportunities for career advancement.

What is Amazon IT support?

Amazon IT support involves providing technical assistance for Amazon's systems, hardware, and software. Support specialists troubleshoot issues, maintain network infrastructure, and may use tools like remote access software, often requiring knowledge of IT best practices and certifications such as CompTIA or Cisco. The role typically involves working in a fast-paced environment with a focus on resolving technical problems efficiently.

What are some common challenges Amazon IT Support professionals face, and how can they effectively address them?

Amazon IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and adapting to rapidly evolving technologies. To address these, strong organizational skills, effective communication, and a proactive approach to problem-solving are essential. Collaborating closely with team members and leveraging Amazon's internal knowledge bases can also help resolve issues efficiently and maintain high service standards.

What are the key skills and qualifications needed to thrive as an Amazon IT Support Specialist, and why are they important?

To thrive as an Amazon IT Support Specialist, you need a solid understanding of computer hardware, networking, troubleshooting, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and Amazon's proprietary systems is often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help set candidates apart. These skills ensure efficient technical support, minimize downtime, and contribute to a seamless user experience in Amazon's fast-paced environment.

How to get an IT job at Amazon?

To get an IT support job at Amazon, candidates should have relevant technical skills such as troubleshooting, network management, and familiarity with tools like Windows and Linux. A bachelor's degree in computer science or a related field, along with certifications like CompTIA A+ or Network+, can improve chances. Applying through Amazon's careers website and demonstrating strong problem-solving abilities are essential steps.
More about Amazon It Support jobs
What cities are hiring for Amazon It Support jobs? Cities with the most Amazon It Support job openings:
What states have the most Amazon It Support jobs? States with the most job openings for Amazon It Support jobs include:
What job categories do people searching Amazon It Support jobs look for? The top searched job categories for Amazon It Support jobs are:
Amazon It Support jobs near you
Infographic showing various Amazon It Support job openings in the United States as of July 2026, with employment types broken down into 12% Locum Tenens, 78% Full Time, 6% Part Time, 2% Contract, and 2% Summer. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $86,148 per year, or $41.4 per hour.
ITS Support Associate II, IT Support

ITS Support Associate II, IT Support

Amazon

Seattle, WA • On-site

$19.25 - $25/hr

Full-time

Posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,930 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Are you passionate about solving technical challenges and helping people. Do you thrive in a dynamic, high-impact environment. Join Amazon's IT Services team as an ITS Support Associate and be part of the engine that powers Amazon's seamless operations.

We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce.
As an ITS Support Associate, you'll be the go-to expert for Amazon's global corporate employees', providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazon's ITS Support Associates are committed, dependable and customer focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient.
ITS Support Associates have a solid understanding of IT standards, systems and equipment deployed throughout Amazon

They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity.
Key job responsibilities
- Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
- Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
- Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
- Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
- Help train and onboard new team members and Amazonians
- Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer

We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.

What Amazon employees say

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Hours and flexibility

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Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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