AI Operations StrategistDepartment: Residential Operations
Reports To: Manager, Performance & Compliance
Position SummaryThe AI Operations Strategist is responsible for overseeing and optimizing the company's AI-powered dispatch platform to maximize technician productivity, service capacity, revenue opportunities, and customer experience. This role focuses on monitoring AI-generated assignments, validating dispatch decisions, identifying scheduling opportunities, and strategically managing the dispatch board to ensure efficient daily operations.
Rather than manually dispatching technicians, the AI Operations Strategist serves as the operational decision-makerโanalyzing real-time data, anticipating changing conditions, and partnering with Center General Managers and field leadership to drive operational performance and profitability.
Key ResponsibilitiesMonitor and optimize the AI dispatch board throughout the day.
Validate AI technician and Residential Sales Consultant (RSC) assignments for accuracy and efficiency.
Identify production gaps, scheduling conflicts, and capacity opportunities to maximize daily performance.
Prioritize same-day service opportunities and strategically adjust schedules when needed.
Ensure revenue opportunities are accurately identified and routed to the appropriate RSC.
Oversee AI-driven customer communications, escalating exceptions to the human support team when necessary.
Collaborate with Center General Managers and field leadership to support call count, productivity, profitability, and customer satisfaction goals.
Monitor operational trends and escalate technology or workflow issues to improve overall performance.
Maintain real-time awareness of technician availability, workload, and dispatch efficiency across assigned markets.
QualificationsRequired
Strong analytical and problem-solving skills
Excellent organizational and time management abilities
High attention to detail
Ability to thrive in a fast-paced, data-driven environment
Comfortable working with AI technology and operational software
Preferred
Experience with dispatch or scheduling software
Experience in AI-assisted operations
Knowledge of service operations, logistics, and performance metrics
Success MeasuresPerformance is measured by operational outcomes, including:
Technician productivity and utilization
Dispatch board efficiency
Schedule optimization
Revenue opportunity generation
AI assignment accuracy
Same-day service completion
Customer experience and first-call resolution
Monthly call count and profitability performance
Why Join Del-Air?This is an exciting opportunity to work at the intersection of AI, logistics, and operations, helping shape the future of residential service delivery. If you enjoy solving complex operational challenges, making strategic decisions based on data, and driving business performance through technology, we'd love to hear from you.