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Agent Support Representative Jobs (NOW HIRING)

Stratus

$80 - $100/hr

... Representative is a senior member of our Technical Support team and a primary escalation point for ... Partner with our AI support agent (Fin) by reviewing its performance, handling its escalations, and ...

Stratus

Technical Support Representative L2

... Representative is a senior member of our Technical Support team and a primary escalation point for ... Partner with our AI support agent (Fin) by reviewing its performance, handling its escalations, and ...

Fronius

Technical Support Agent

Portage, IN · On-site

The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and ...

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How much do agent support representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for agent support representative in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an agent support representative?

Agent Support Representatives are professionals who provide assistance and guidance to agents within an organization, often in industries like insurance, travel, or customer service. Their main responsibilities include answering agent inquiries, resolving issues, processing requests, and ensuring agents have the information and resources needed to perform their duties effectively. They act as a liaison between agents and other departments, helping to facilitate smooth operations and improve agent satisfaction. Strong communication, problem-solving, and organizational skills are essential for this role.

How does an agent support representative typically collaborate with other departments to resolve agent issues?

Agent Support Representatives frequently work closely with departments such as IT, Operations, and Customer Service to resolve agent queries efficiently. They serve as a liaison, relaying feedback and escalating complex issues to the appropriate teams. Collaboration may involve regular meetings, ticket tracking systems, and cross-departmental communication tools to ensure timely and effective solutions. This teamwork not only helps resolve issues faster but also fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as an agent support representative, and why are they important?

To thrive as an Agent Support Representative, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Exceptional interpersonal skills, patience, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure effective resolution of agent inquiries, enhanced productivity, and a positive experience for both agents and clients.
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Agent Support Representative jobs near you
Infographic showing various Agent Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Strategic Customer Support Rep P&P

Sunbelt Rentals

Fort Mill, SC • On-site

$17.75 - $23.72/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Serve as the first point of contact for customers to understand their needs and provide equipment solutions.

  • Negotiate and close rental or sale deals and process customer contracts.

  • Support the achievement of sales goals and ensure positive customer experience through customer service and operational support.

Sunbelt Rentals rating

7.6

Company rating: 7.6 out of 10

Based on 320 frontline employees who took The Breakroom Quiz

97th of 178 rated vehicle equipment hire

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Strategic Customer Support Representative (Pump and Power)
Are you seeking an entrepreneurial, empowering workplace that allows you to:
Develop a career track
Leverage your current skills in a challenging role
Work with an incredible team of people
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Strategic Customer Support Representative - Pump and Power.

The Strategic Customer Support Representative - Pump and Power serves as the first point of contact for many of our customers, whose purpose is to understand the customers' needs, provide equipment solutions, negotiate and close the deal (rental or sale) and process the customer's contract. The primary goal of this position is to maximize sales revenue, exceed the expectations of our customers by providing exceptional customer service. Success will be measured by your ability to help support the achievement of the business goals. You share accountability, and play an integral role in driving sales, ensuring positive customer experience, achieving operational excellence and maintaining the highest level of customer satisfaction.

Education or experience that prepares you for success:

  • Min. 2 years of experience in a customer service role required

Knowledge/Skills/Abilities you may rely on:

  • Sales skills and customer service focus
  • Computer proficiency with MS applications
  • Wynne experience a plus
  • Equipment Rental/Emergency Response experience preferred

The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Related experience may include: Customer Service Associate (CSA), Customer Service Representative (CSR), Leasing Consultant, Rental Agent, Sales Clerk, Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator

Base Pay Range: $17.75 - 23.72

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

  • Health, Dental and Vision plans

  • 401(k) Match

  • Volunteer time off

  • Short-term and long-term disability

  • Accident, Life and Travel insurance, as well as flexible spending

  • Tuition Reimbursement Options

  • Employee Assistance Program (EAP)

  • Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

  • 12-25 vacation days depending on years of service

  • 5 sick days

  • 6 holidays

  • 2 half day holidays

  • 2 floating holidays

  • 1 inclusion day

  • 1 volunteer day


Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.

Employment Type: FULL_TIME

What Sunbelt Rentals employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sunbelt Rentals

Sourced by ZipRecruiter

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

Industry

Consumer goods and commercial equipment rental services

Company size

10,000+ Employees

Headquarters location

Fort Mill, SC, US

Year founded

1983

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