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Agent Assurance Jobs (NOW HIRING)

Vertex Sigma Software

QA Engineer

Foster City, CA · On-site

QA Engineer Onsite in Foster City, CA | 5 days in office The Quality Assurance team is actively ... Test the vehicle agent component that bridges communication between vehicle components and the ...

Vertex Sigma Software

QA Engineer

Foster City, CA · On-site

QA Engineer Onsite in Foster City, CA | 5 days in office The Quality Assurance team is actively ... Test the vehicle agent component that bridges communication between vehicle components and the ...

Current

QA Lead, Risk Operations

New York, NY · On-site

Conduct structured reviews of agent-handled dispute cases across both BPO and internal teams, evaluating decision accuracy, procedural adherence, and regulatory compliance * Serve as Current's QA ...

Current

QA Lead, Risk Operations

New York, NY

Conduct structured reviews of agent-handled dispute cases across both BPO and internal teams, evaluating decision accuracy, procedural adherence, and regulatory compliance * Serve as Current's QA ...

Themesoft, Inc.

Remote_QA tester-AI Agentic

Denver, CO · On-site

Denver, CO Skills: QA/Test Engineering experience Must have- Experience testing Generative AI, LLM ... Functional Testing • Validate AI agent workflows against business requirements. • Test end-to ...

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ · On-site

$106K - $127K/yr

CX Assurance & Quality Leadership Summary Leads the end-to-end quality analysis and assurance of customer interactions across all CX channels-agent-assisted, digital, field, and in-store. Ensures ...

Olsson

QA/QC Agent Telecommunications

Oklahoma City, OK · On-site

Olsson is offering a unique opportunity to work directly with the world's largest technology companies as a QA/QC Agent. In this role, you'll be on-site at active construction projects, ensuring that ...

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Agent Assurance information

What is an Agent Assurance professional?

Agent Assurance professionals are responsible for ensuring that agents within an organization adhere to company policies, regulatory requirements, and quality standards. They monitor, evaluate, and provide feedback on agent performance through audits, reviews, and coaching sessions. The goal is to maintain high service quality, reduce compliance risks, and support continuous improvement within the team. Agent Assurance roles are common in customer service, insurance, and financial industries.

What are some common challenges faced by an Agent Assurance professional, and how can they be successfully managed?

Agent Assurance professionals often encounter challenges such as ensuring consistent compliance with internal policies, monitoring agent performance, and adapting to frequent regulatory changes. To successfully manage these, it's important to stay updated on industry standards, maintain clear communication with agents, and utilize robust monitoring tools. Developing strong analytical skills and fostering a collaborative culture with operations and quality assurance teams can also help address issues proactively and maintain high standards across all agent interactions.

What are the key skills and qualifications needed to thrive as an Agent Assurance professional, and why are they important?

To thrive as an Agent Assurance professional, you need a solid understanding of quality assurance processes, auditing techniques, and industry regulations, often supported by a degree in business, finance, or a related field. Familiarity with quality monitoring software, CRM systems, and data analysis tools is typically required. Strong attention to detail, effective communication, and problem-solving abilities help individuals excel in evaluating agent performance and ensuring compliance. These skills are crucial for maintaining service standards, identifying areas for improvement, and supporting overall business integrity.

What is the difference between Agent Assurance vs Insurance Agent?

AspectAgent AssuranceInsurance Agent
Required CredentialsLicenses, certifications in insurance productsLicenses, certifications in insurance sales
Work EnvironmentCustomer service, policy management, claims supportSales, client consultations, policy selling
Employer & Industry UsageInsurance companies, brokeragesInsurance companies, agencies, brokerages
Search & Comparison IntentUnderstanding roles, career paths, certificationsFinding insurance policies, agents, career info

Agent Assurance primarily focuses on supporting clients with policy management and claims, often requiring specialized certifications. Insurance Agents mainly engage in selling policies and client consultations. While both roles operate within the insurance industry and require similar credentials, their core functions differ, with Agent Assurance emphasizing service and support, and Insurance Agents focusing on sales and client acquisition.

What does an agent assurance do?

An agent assurance role involves ensuring that agents comply with company policies, standards, and regulations. They often review agent performance, provide training, and support quality assurance processes to maintain service quality. Strong communication skills and familiarity with quality management tools are typically required.

What cities are hiring for Agent Assurance jobs?

Cities with the most Agent Assurance job openings:

What states have the most Agent Assurance jobs?

States with the most job openings for Agent Assurance jobs include:

What job categories do people searching Agent Assurance jobs look for?

The top searched job categories for Agent Assurance jobs are:

Agent Assurance jobs near you
Infographic showing various Agent Assurance job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

QA Engineer

Vertex Sigma Software

Foster City, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

QA Engineer

Onsite in Foster City, CA | 5 days in office

The Quality Assurance team is actively seeking a Quality Assurance Engineer to help ensure that our backend services are optimized, secure, and offer the highest level of reliability for our autonomous fleet management systems.

Our robots carry out critical missions such as rideshare trips, charging, cleaning and also provide rider interactions like authentication, ingress, and egress. The efficient performance of these tasks directly depends on the robustness of our backend infrastructure. As a QA Engineer, you will play an instrumental role in securing the high-quality operation of our systems, affecting the riders' experience and the overall efficiency of our autonomous fleet management.

Responsibilities

Design and implement test plans and procedures for our backend services, which include ride hailing, autonomous charging, cleaning, fleet monitoring and coordination applications

Validate and verify the functionality and efficiency of APIs, services and data models intended for use by rider mobile apps, robots and fleet management tools, and support the integration of these clients.Test the vehicle agent component that bridges communication between vehicle components and the backend service to ensure the communication is efficient and robust

Develop and execute automated test scripts that simulate multi-agent coordination, resource allocation, planning, and optimization workflows for a fleet of autonomous vehicles

Work closely with the development team to ensure that the backend systems are scalable, observable and fault tolerant

Lead independent activities such as ZPT triage, root cause analysis, release testing and process improvement, and contribute to developing products that impact humans and their experience in autonomous vehicle ride

Qualifications:

Bachelor's degree in an engineering, math, or related field

3+ years of experience in quality assurance

Experience with Python

Experience writing scripts that exercise workflows

Experience with APIs

Understanding API documentation and specifications

Experience analyzing backend logs for triaging issues and inclusion in bug reports

Able to lead independent activities such as root cause analysis, process improvement, etc.

Bonus Qualifications:

Familiarity with Kubernetes, Docker, Java, Kotlin

Masters degree in computer science or related degree

Experience with customer-facing application experience

Experience handling large data sets

Benefits

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Retirement Plan (401k, IRA)

Free breakfast and lunch