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Agent Assurance Jobs (NOW HIRING)

Legora

GRC Lead

New York, NY · On-site

$232K - $273K/yr

Own the AI-agent assurance roadmap: track the emerging agent-certification standards and get us certified for the agents we ship. * Design and maintain a unified controls library mapped across ...

Goyette Mechanical

QA/QC Agent

Hobart, IN

The QA/QC Agent Position The QA/QC Agent performs field inspections on active construction projects to verify that work is installed in accordance with project specifications, drawings, and ...

Legora

GRC Engineer

New York, NY · On-site

$188K - $221K/yr

Build the technical evidence base for our AI certifications (ISO/IEC 42001 and emerging AI-agent assurance standards): agent action logging, evaluation evidence, tool-call restrictions, and failure ...

PrideStaff

Bilingual Quality Assurance Agent

Plano, TX · On-site

$15 - $18/hr

Bilingual Quality Assurance Agent Location: Plano, TX Schedule: Monday-Friday RANGE: 8:00am-7:00pm plus Saturday (Shift specific to be determined after interview) Compensation: $15-18/hr (Dependent ...

Pavago

QA & Training Supervisor

QA & Training Supervisor (Bilingual - English/Spanish) Position Type: Full-Time, Remote Working ... Agent performance * Service quality * Onboarding success * Team consistency * Customer experience ...

Giga

QA Lead

San Francisco, CA · On-site

They are seeking a QA Lead to own quality across their AI agent platform, define testing strategies, and manage a distributed testing team to ensure high-quality releases. Responsibilities : • ...

Giga AI Inc

QA Lead

San Francisco, CA · On-site

$160K - $230K/yr

The Role We're looking for a QA lead to own quality across our AI agent platform and run a distributed testing team. You'll define what "ready to ship" looks like, build the test strategies and ...

AUTOPAY

Titles QA Agent

Denver, CO · On-site

$25/hr

​​ The Titles QA Agent position will be an in-office position at our Denver CO office located in the Denver Tech Center. ​​​ SUMMARY: The Titles QA Agent performs consumer document's audit ...

AUTOPAY

Titles QA Agent

Denver, CO · On-site

$25/hr

The Titles QA Agent position will be an in-office position at our Denver CO office located in the Denver Tech Center. SUMMARY The Titles QA Agent performs consumer document's audit for the vehicle ...

Vertex Sigma Software

QA Engineer

Foster City, CA · On-site

QA Engineer Onsite in Foster City, CA 5 days in office The Quality Assurance team is actively ... Test the vehicle agent component that bridges communication between vehicle components and the ...

The Savings Group

Titles QA Agent

Denver, CO · On-site

$25/hr

​ ​​ The Titles QA Agent position will be an in-office position at our Denver CO office located in the Denver Tech Center. ​​ SUMMARY The Titles QA Agent performs consumer document's audit ...

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Agent Assurance information

What is an Agent Assurance professional?

Agent Assurance professionals are responsible for ensuring that agents within an organization adhere to company policies, regulatory requirements, and quality standards. They monitor, evaluate, and provide feedback on agent performance through audits, reviews, and coaching sessions. The goal is to maintain high service quality, reduce compliance risks, and support continuous improvement within the team. Agent Assurance roles are common in customer service, insurance, and financial industries.

What are some common challenges faced by an Agent Assurance professional, and how can they be successfully managed?

Agent Assurance professionals often encounter challenges such as ensuring consistent compliance with internal policies, monitoring agent performance, and adapting to frequent regulatory changes. To successfully manage these, it's important to stay updated on industry standards, maintain clear communication with agents, and utilize robust monitoring tools. Developing strong analytical skills and fostering a collaborative culture with operations and quality assurance teams can also help address issues proactively and maintain high standards across all agent interactions.

What are the key skills and qualifications needed to thrive as an Agent Assurance professional, and why are they important?

To thrive as an Agent Assurance professional, you need a solid understanding of quality assurance processes, auditing techniques, and industry regulations, often supported by a degree in business, finance, or a related field. Familiarity with quality monitoring software, CRM systems, and data analysis tools is typically required. Strong attention to detail, effective communication, and problem-solving abilities help individuals excel in evaluating agent performance and ensuring compliance. These skills are crucial for maintaining service standards, identifying areas for improvement, and supporting overall business integrity.

What is the difference between Agent Assurance vs Insurance Agent?

AspectAgent AssuranceInsurance Agent
Required CredentialsLicenses, certifications in insurance productsLicenses, certifications in insurance sales
Work EnvironmentCustomer service, policy management, claims supportSales, client consultations, policy selling
Employer & Industry UsageInsurance companies, brokeragesInsurance companies, agencies, brokerages
Search & Comparison IntentUnderstanding roles, career paths, certificationsFinding insurance policies, agents, career info

Agent Assurance primarily focuses on supporting clients with policy management and claims, often requiring specialized certifications. Insurance Agents mainly engage in selling policies and client consultations. While both roles operate within the insurance industry and require similar credentials, their core functions differ, with Agent Assurance emphasizing service and support, and Insurance Agents focusing on sales and client acquisition.

What does an agent assurance do?

An agent assurance role involves ensuring that agents comply with company policies, standards, and regulations. They often review agent performance, provide training, and support quality assurance processes to maintain service quality. Strong communication skills and familiarity with quality management tools are typically required.

What cities are hiring for Agent Assurance jobs?

Cities with the most Agent Assurance job openings:

What states have the most Agent Assurance jobs?

States with the most job openings for Agent Assurance jobs include:

What job categories do people searching Agent Assurance jobs look for?

The top searched job categories for Agent Assurance jobs are:

Agent Assurance jobs near you
Infographic showing various Agent Assurance job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

GRC Lead

Legora

New York, NY • On-site

$232K - $273K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

About Us
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We've scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Joining Legora means three things.
  • We lean in: ownership over titles, outcomes over intentions.
  • We fight for excellence: high standards, direct, ego-free feedback.
  • We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.
If you're driven by impact, pace, and raising the bar. This is the place.
ABOUT THE ROLE
You will own Legora's assurance program end to end: certifications, AI governance, and the risk decisions leadership acts on. It's a senior IC seat in the Security organization. You make the judgment calls, and you're the one in the room with auditors, regulators, and customer security teams. Your peer, the AI GRC Engineer, builds the platform underneath - the evidence pipelines and agents that carry the repetitive work.
Build controls that outlast any single framework. When a new obligation lands (an EU AI Act deadline, a state AI law, the next agent-assurance standard), it should map onto controls you already run and can evidence. Measure the program in loss-event terms, the same language our supply-chain-risk program uses, so leadership can weigh security against any other investment.
WHAT YOU'LL DO
Certification & assurance portfolio
  • Own our SOC 2 Type II, ISO 27001, and ISO/IEC 42001 certifications: recertification cycles, auditor relationships, and remediation, run off continuously collected evidence - and expand the audit boundary as new products, entities, and acquisitions come into scope.
  • Own the AI-agent assurance roadmap: track the emerging agent-certification standards and get us certified for the agents we ship.
  • Design and maintain a unified controls library mapped across frameworks so one control satisfies many obligations.
  • Be the authoritative source behind the Customer Trust team: your certifications, control descriptions, and evidence feed the trust portal and response library they run.

AI governance & regulatory
  • Operate the AI governance program: the AI system and agent inventory, risk classification, and alignment to NIST AI RMF.
  • Track the AI regulatory landscape (EU AI Act provider and deployer obligations, US state AI laws, bar and professional-responsibility guidance for legal AI) and translate it into concrete controls with Legal.

Risk, policy & resilience
  • Own the enterprise risk register: risk assessments, treatment decisions with system owners, and risk reporting leadership actually uses.
  • Own the policy lifecycle, and turn written policies into enforced checks with the AI GRC Engineer wherever a rule can be automated.
  • Consume the supply-chain-risk program's vendor assessments for compliance scope; vendor risk itself is owned by the Supply Chain Risk Lead.
  • Own the BCDR program: business impact analysis, recovery objectives with Engineering, and regular tabletop exercises and recovery tests.
WHAT WE'RE LOOKING FOR
  • 6+ years in GRC, security compliance, or IT audit, including at least one B2B SaaS environment where you owned SOC 2 and/or ISO 27001 end to end.
  • Working knowledge of AI governance frameworks (ISO 42001, NIST AI RMF) and the EU AI Act, or a demonstrated ability to get deep in a new regulatory domain fast.
  • A continuous-assurance operating model: you have run (or built toward) monitored controls and pipeline-collected evidence, and treat compliance platforms as plumbing rather than the program.
  • Ability to read code and infrastructure-as-code well enough to verify a control yourself.
  • Experience running enterprise risk processes that leadership uses to make decisions.
  • Clear, precise writing - you will produce policies and risk narratives read by lawyers.
  • You use AI tools daily in your own work and have specific, grounded views on which GRC workflows AI can run today and which it cannot.
NICE TO HAVE
  • ISO 42001 Lead Auditor, ISO 27001 Lead Auditor, CISA, or CISSP (or equivalent experience).
  • Experience selling trust to law firms, financial services, or other heavily regulated buyers.
  • Experience with GDPR/CCPA and cross-border data transfer requirements.
  • Exposure to AI-agent assurance or certification of AI products.
  • Exposure to public-sector assurance (e.g., FedRAMP, IRAP).
WHAT'S IN IT FOR YOU
  • Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
  • Competitive package: Comprehensive salary, benefits, and tools for success.
  • Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
  • In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.
  • Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:
    Medical, Dental & Vision
    • Multiple medical plan options through Aetna and Kaiser Permanente
    • HSA or Healthcare FSA (based on plan selection)
    • Dental plans via MetLife
    • Vision plans via Vision Care

    Family Support
    • Generous parental leave
    • Free access to Maven Clinic
    • Dependent Care FSA
    • Free One Medical membership for employees and dependents

    Additional Perks
    • Pre-tax commuter benefits
    • Life Insurance + STD/LTD
    • 401(K) with generous company match
    • Unlimited PTO
    • Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more

Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don't discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

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