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Agent Assurance Jobs in Indiana (NOW HIRING)

Goyette Mechanical

QA/QC Agent

Hobart, IN

The QA/QC Agent Position The QA/QC Agent performs field inspections on active construction projects to verify that work is installed in accordance with project specifications, drawings, and ...

Jobtailor

Software QA Analyst

Zionsville, IN · On-site

$65 - $95/hr

Review agent output -- code review comments, generated tests, draft MRs -- and assess accuracy ... Requirements * 1-3 years of professional experience with software testing, QA tooling, or API test ...

New

Goyette Mechanical

Commissioning Agent

Hobart, IN · On-site

The Commissioning Agent Position The Commissioning Agent supports quality assurance and commissioning activities on active construction projects by verifying incoming equipment, inspecting ...

NiSource

Manager Training & QA

Merrillville, IN · Remote

... agent capability, service consistency, first contact resolution, customer satisfaction, and ... Establishes and maintains quality assurance standards, behavior-based scorecards, monitoring ...

New

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Agent Assurance information

What is an Agent Assurance professional?

Agent Assurance professionals are responsible for ensuring that agents within an organization adhere to company policies, regulatory requirements, and quality standards. They monitor, evaluate, and provide feedback on agent performance through audits, reviews, and coaching sessions. The goal is to maintain high service quality, reduce compliance risks, and support continuous improvement within the team. Agent Assurance roles are common in customer service, insurance, and financial industries.

What are some common challenges faced by an Agent Assurance professional, and how can they be successfully managed?

Agent Assurance professionals often encounter challenges such as ensuring consistent compliance with internal policies, monitoring agent performance, and adapting to frequent regulatory changes. To successfully manage these, it's important to stay updated on industry standards, maintain clear communication with agents, and utilize robust monitoring tools. Developing strong analytical skills and fostering a collaborative culture with operations and quality assurance teams can also help address issues proactively and maintain high standards across all agent interactions.

What are the key skills and qualifications needed to thrive as an Agent Assurance professional, and why are they important?

To thrive as an Agent Assurance professional, you need a solid understanding of quality assurance processes, auditing techniques, and industry regulations, often supported by a degree in business, finance, or a related field. Familiarity with quality monitoring software, CRM systems, and data analysis tools is typically required. Strong attention to detail, effective communication, and problem-solving abilities help individuals excel in evaluating agent performance and ensuring compliance. These skills are crucial for maintaining service standards, identifying areas for improvement, and supporting overall business integrity.

What is the difference between Agent Assurance vs Insurance Agent?

AspectAgent AssuranceInsurance Agent
Required CredentialsLicenses, certifications in insurance productsLicenses, certifications in insurance sales
Work EnvironmentCustomer service, policy management, claims supportSales, client consultations, policy selling
Employer & Industry UsageInsurance companies, brokeragesInsurance companies, agencies, brokerages
Search & Comparison IntentUnderstanding roles, career paths, certificationsFinding insurance policies, agents, career info

Agent Assurance primarily focuses on supporting clients with policy management and claims, often requiring specialized certifications. Insurance Agents mainly engage in selling policies and client consultations. While both roles operate within the insurance industry and require similar credentials, their core functions differ, with Agent Assurance emphasizing service and support, and Insurance Agents focusing on sales and client acquisition.

What does an agent assurance do?

An agent assurance role involves ensuring that agents comply with company policies, standards, and regulations. They often review agent performance, provide training, and support quality assurance processes to maintain service quality. Strong communication skills and familiarity with quality management tools are typically required.

What are popular job titles related to Agent Assurance jobs in Indiana?

For Agent Assurance jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Agent Assurance jobs in Indiana look for?

The top searched job categories for Agent Assurance jobs in Indiana are:

What cities in Indiana are hiring for Agent Assurance jobs?

Cities in Indiana with the most Agent Assurance job openings:

Agent Assurance jobs near you
Infographic showing various Agent Assurance job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

QA/QC Agent

Goyette Mechanical

Hobart, IN

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Goyette Mechanical is a reputable mechanical contracting company specializing in HVAC, plumbing, and electrical services. With a strong presence in the industry, Goyette Mechanical has been serving commercial, industrial, and residential clients for 95 years! 


The team is seeking multiple QA/AC Leads to support construction projects in Northwest Indiana. 

The QA/QC Agent Position 

The QA/QC Agent performs field inspections on active construction projects to verify that work is installed in accordance with project specifications, drawings, and applicable codes. The QA/QC Agent documents observations, deficiencies, and progress in tracking systems and communicates findings to QA/QC leadership and project teams to support timely resolution. 

The QA/QC Agent works closely with project managers, superintendents, subcontractors, and field teams to ensure consistent quality standards across all trades. This role also supports QA/QC meetings, jobsite walks, and continuous improvement efforts through accurate documentation, issue resolution, and adherence to quality processes. 

Desired Experience, Skills, and Abilities for the QA/QC Agent Position

  • 1–2+ years of mechanical systems experience (plumbing, pipefitting, HVAC) and/or QA/QC experience 
  • Mission-critical construction experience preferred  
  • Ability to read and interpret drawings, blueprints, and specifications.  
  • Strong attention to detail with a focus on accurate documentation and reporting.  
  • Experience with spreadsheets and tracking tools (Excel and/or similar systems).  
  • Ability to troubleshoot issues, identify problems, and support practical field solutions.  
  • Proficiency in Procore preferred  

Compensation and Benefits for the QA/QC Agent Position

Goyette Mechanical provides a competitive compensation package that includes a generous salary with bonus potential. Additional perks included paid time off, 401k company match with profit sharing and medical insurance.  

Recruitment Process for the QA/QC Agent Position

The recruitment process includes a combination of preliminary phone screens, interviews, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc., is designed to ensure that candidates are aligned with Goyette Mechanical’s mission and vision.  

Goyette Mechanical is an Equal Opportunity Employer!