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Agent Assurance Jobs in Ohio (NOW HIRING)

Goyette Mechanical

Commissioning Agent

Columbus, OH · On-site

The Commissioning Agent works closely with Project Managers, Superintendents, Foremen, Safety ... Prior construction commissioning and/or QA/QC experience. * Ability to read and interpret ...

Verano

Manager, Quality Assurance

Canton, OH · On-site

$60K/yr

Job Summary The Quality Assurance Manager will be responsible for the management of the quality ... Must be able to successfully register with the state's cannabis commission as an agent. * Must be ...

Verano

Manager, Quality Assurance

Canton, OH · On-site

$60K/yr

Job Summary The Quality Assurance Manager will be responsible for the management of the quality ... Must be able to successfully register with the state's cannabis commission as an agent. * Must be ...

Verano

Manager, Quality Assurance

Canton, OH · On-site

$60K/yr

Job Summary The Quality Assurance Manager will be responsible for the management of the quality ... Must be able to successfully register with the state's cannabis commission as an agent. * Must be ...

NiSource

Manager Training & QA

Columbus, OH · Remote

... agent capability, service consistency, first contact resolution, customer satisfaction, and ... Establishes and maintains quality assurance standards, behavior-based scorecards, monitoring ...

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Agent Assurance information

What is an Agent Assurance professional?

Agent Assurance professionals are responsible for ensuring that agents within an organization adhere to company policies, regulatory requirements, and quality standards. They monitor, evaluate, and provide feedback on agent performance through audits, reviews, and coaching sessions. The goal is to maintain high service quality, reduce compliance risks, and support continuous improvement within the team. Agent Assurance roles are common in customer service, insurance, and financial industries.

What are some common challenges faced by an Agent Assurance professional, and how can they be successfully managed?

Agent Assurance professionals often encounter challenges such as ensuring consistent compliance with internal policies, monitoring agent performance, and adapting to frequent regulatory changes. To successfully manage these, it's important to stay updated on industry standards, maintain clear communication with agents, and utilize robust monitoring tools. Developing strong analytical skills and fostering a collaborative culture with operations and quality assurance teams can also help address issues proactively and maintain high standards across all agent interactions.

What are the key skills and qualifications needed to thrive as an Agent Assurance professional, and why are they important?

To thrive as an Agent Assurance professional, you need a solid understanding of quality assurance processes, auditing techniques, and industry regulations, often supported by a degree in business, finance, or a related field. Familiarity with quality monitoring software, CRM systems, and data analysis tools is typically required. Strong attention to detail, effective communication, and problem-solving abilities help individuals excel in evaluating agent performance and ensuring compliance. These skills are crucial for maintaining service standards, identifying areas for improvement, and supporting overall business integrity.

What is the difference between Agent Assurance vs Insurance Agent?

AspectAgent AssuranceInsurance Agent
Required CredentialsLicenses, certifications in insurance productsLicenses, certifications in insurance sales
Work EnvironmentCustomer service, policy management, claims supportSales, client consultations, policy selling
Employer & Industry UsageInsurance companies, brokeragesInsurance companies, agencies, brokerages
Search & Comparison IntentUnderstanding roles, career paths, certificationsFinding insurance policies, agents, career info

Agent Assurance primarily focuses on supporting clients with policy management and claims, often requiring specialized certifications. Insurance Agents mainly engage in selling policies and client consultations. While both roles operate within the insurance industry and require similar credentials, their core functions differ, with Agent Assurance emphasizing service and support, and Insurance Agents focusing on sales and client acquisition.

What does an agent assurance do?

An agent assurance role involves ensuring that agents comply with company policies, standards, and regulations. They often review agent performance, provide training, and support quality assurance processes to maintain service quality. Strong communication skills and familiarity with quality management tools are typically required.

What are popular job titles related to Agent Assurance jobs in Ohio?

For Agent Assurance jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Agent Assurance jobs in Ohio look for?

The top searched job categories for Agent Assurance jobs in Ohio are:

What cities in Ohio are hiring for Agent Assurance jobs?

Cities in Ohio with the most Agent Assurance job openings:

Agent Assurance jobs near you
Infographic showing various Agent Assurance job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Mechanical QA/QC Agent

Columbus, OH • On-site

Affiliated Engineers, Inc.
Professional, Scientific, and Technical Services • 501 - 1,000 employees
Learn more about Affiliated Engineers, Inc.external

Other

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Overview
Join a Team Where Engineering Excellence Drives Opportunity
At Affiliated Engineers, Inc. (AEI), we bring together expertise and innovation to solve the most complex challenges. Since 1978, we've supported mission-driven organizations in designing systems and environments that advance society and improve lives. Today, with more than 900 professionals across 22 offices, we help shape the future of healthcare, science and technology, energy, education, and other vital sectors.
From collaborating with the California Air Resources Board to transform air quality in the world's largest, zero net energy emissions testing facility to creating human-centric, technically advanced clinical environments that elevate communities - such as Healthcare Design Magazine's 2022 Design Showcase Winner, Sarasota Memorial Hospital in Venice, Florida - our work reflects the highest standards in sustainable design practices.
AEI is at the forefront of designing cutting-edge, hyperscale, and mission critical facilities that redefine innovation in ultra-high-density technology, water-use efficiency, and sustainability. With our impressive track record encompassing manifold projects, such as data center commissioning for the SAS Institute, Inc., the Fred Hutchinson Cancer Research Center's data center, continuous mission-critical infrastructure support for Biogen's expanding preclinical analysis and manufacturing operations, BB&T Financial's primary data center, and the Idaho National Laboratory Collaborative Computing Center, among others, we have established our standing as industry leaders.
Having designed facilities in the Top 50 fastest supercomputers in the world and over 200 million square feet of mission-critical facilities, our client roster spans various sectors such as high-performance computing (HPC)/research, hyperscale, finance, healthcare, higher education, manufacturing, private enterprise, and federal agencies. We have planned and delivered infrastructure supporting 2+ exaFLOPS and 500MW+ critical power and cooling, enabling us to supply unparalleled expertise to every project. AEI leads the nation in next-generation computing facilities in support of the fastest supercomputers in the world, delivering groundbreaking solutions that push the boundaries of possibility.
We are hiring for a Mechanical QA/QC Agent in the following states: Texas, Georgia, Wisconsin, Ohio, and Arizona. As part of our Mission Critical team, you will help us empower our clients to achieve energy-efficient building solutions, save global environments, and create a better, greener future for all.
Why we need you:
In this role, you will be responsible for resolving quality control challenges and completing tasks assigned, including developing and implementing quality control process delivery plans based on information outlined in the owner's project requirements, basis of design, design and construction documents, as well as information gathered from users and project partners, field surveys, specifications, shop drawings, and code research.
The expertise of our most successful Mechanical QA/QC Agent includes:
  • Technical or associate degree in HVAC, mechanical, plumbing, engineering, or construction management from an accredited technical institution, college, or commensurate design or field experience.
  • Minimum of five (5) years of experience in mechanical service or mechanical equipment testing.
  • A minimum of two (2) year in mission critical and a minimum of two (2) years in the hyperscale space.
  • Functional knowledge of building systems across disciplines, including HVAC, fire protection, technology, instrumentation and controls, and processes.
  • Expertise in state-of-the-art critical systems, including building monitoring systems, chillers, cooling towers, computer room air handlers, RTUs, pumps, and fans.
  • Fundamental knowledge of commissioning processes and commissioning process delivery of applicable equipment.
  • Fundamental knowledge of construction processes and project delivery models.
  • Knowledge and understanding of electrical codes, standards, specifications, and shop drawings with the ability to interpret them.
  • Proficiency in utilizing applicable technologies, including computer/software, data loggers, and test and measurement equipment.
  • Valid driver's license and state-required vehicle insurance.

Effective skills to help you flourish:
  • General understanding of the resources required to complete specific types of projects.
  • Ability to anticipate inspections and to effectively delegate and balance workload among team members.
  • Communicates well with clients, project partners, and individuals at all organizational levels.
  • Ability to apply safety training to specific construction situations and avoid unsafe work environments.
  • Ability to safely operate and instruct others in test and measurement equipment and common tools use.
  • Strong spoken and written communication skills.
  • Excellent organization and time management skills.
  • Quick technical comprehension and motivation focused on client outcomes.
  • Ability to prioritize multiple tasks.
  • Effective working individually and within team environments.
  • Procore, CxAlloy, or BIM360 experience is a plus.

Typical Responsibilities:
  • Perform periodic site walks to ensure adherence to procedures and best practices, including assisting general contractors and their site superintendents with inspections as required.
  • Deliver a daily report detailing completed tasks or inspections and adeptly provide information regarding issues supported by codes or standards.
  • Collaborate in a team environment, including carrying out appropriate follow-through with others, mentoring, delegating work, and giving and receiving constructive feedback.
  • Onsite expectation 100% if placed on a site within the region. When required on a site out of the region, travel of 75% will be expected. These will vary based on the site's expectations. We strive to maintain a balance between onsite and work-from-home duties.

When you work here, you can expect:
  • A flexible, collaborative environment where your well-being matters-because your best work happens when you're supported.
  • Real opportunities to grow-through mentorship, professional development programs, and exposure to high-impact projects across disciplines.
  • To collaborate with inspiring teammates who challenge the status quo, foster innovation, and pave the way for future leaders.
  • A benefits package that offers health, dental, vision, and retirement, a performance-based year-end bonus, and thoughtful perks tailored to your needs-whether that's a flexible work environment, wellness resources, or community-focused initiatives, we'll continue to invest in.

If this dynamic environment and the chance to contribute to transformative projects resonate with your ambitions, we would love to connect with you. Join us and make an impact!
Apply online at https://aeieng.com/about/careers/
If you know someone who would thrive in this role, please share this posting with them directly via email or through your LinkedIn network.
AEI is proud to be an EEO/AA Employer/Vet/Disabled.

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