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Agent Assurance Jobs in Virginia (NOW HIRING)

Steampunk

QA Tester

Mclean, VA

$90K - $130K/yr

As a Quality Assurance Tester , you will work with our growing DevSecOps & Salesforce practices ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Steampunk

QA Tester

Mclean, VA

$90K - $130K/yr

As a Quality Assurance Tester , you will work with our growing DevSecOps & Salesforce practices ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Koalafi

Customer and Merchant Advocacy III Agent

Richmond, VA · On-site

$15.25 - $20.50/hr

Case Agent Quality Assurance: * Own weekly QA review for CMAT case agents, completing the required number of case reviews per agent each week within the established cadence. * Evaluate cases for ...

Koalafi

Customer and Merchant Advocacy III Agent

Richmond, VA · On-site

$15.25 - $20.50/hr

Case Agent Quality Assurance: * Own weekly QA review for CMAT case agents, completing the required number of case reviews per agent each week within the established cadence. * Evaluate cases for ...

Koalafi

Customer and Merchant Advocacy III Agent

Richmond, VA · On-site

$15.25 - $20.50/hr

Case Agent Quality Assurance: * Own weekly QA review for CMAT case agents, completing the required number of case reviews per agent each week within the established cadence. * Evaluate cases for ...

Steampunk

Salesforce Tester/QA

Mclean, VA · On-site +1

$90K - $130K/yr

Overview As a Salesforce Tester/QA , you will work with our growing DevSecOps & Salesforce ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Steampunk

Salesforce Tester/QA

Mclean, VA · On-site +1

$90K - $130K/yr

Overview As a Salesforce Tester/QA , you will work with our growing DevSecOps & Salesforce ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Steampunk

Salesforce Tester/QA

Mclean, VA

$90K - $130K/yr

As a Salesforce Tester/QA , you will work with our growing DevSecOps & Salesforce practices ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Steampunk

Salesforce Tester/QA

Mclean, VA

$90K - $130K/yr

As a Salesforce Tester/QA , you will work with our growing DevSecOps & Salesforce practices ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Steampunk

Salesforce Tester/QA

Mclean, VA · On-site +1

$90K - $130K/yr

Overview As a Salesforce Tester/QA , you will work with our growing DevSecOps & Salesforce ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Steampunk

Salesforce Tester/QA

Mclean, VA · On-site +1

$90K - $130K/yr

Overview As a Salesforce Tester/QA , you will work with our growing DevSecOps & Salesforce ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

SAIC

QA Automation Tester

Reston, VA · On-site +1

$120K - $160K/yr

... agent systems. The individual should have deep knowledge of Agile practices and experience ... Bachelors degree and 8+ years of experience in QA automation testing, including both manual and ...

Steampunk

Mulesoft QA/Tester

Mclean, VA

$90K - $130K/yr

As a MuleSoft QA/Tester , you will work with our growing DevSecOps & Salesforce practices ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Saic

QA Automation Tester

Reston, VA · On-site

$100 - $130/hr

... agent systems. The individual should have deep knowledge of Agile practices and experience ... Stay up to date on emerging trends in AI technologies and their application in quality assurance.

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Agent Assurance information

What is an Agent Assurance professional?

Agent Assurance professionals are responsible for ensuring that agents within an organization adhere to company policies, regulatory requirements, and quality standards. They monitor, evaluate, and provide feedback on agent performance through audits, reviews, and coaching sessions. The goal is to maintain high service quality, reduce compliance risks, and support continuous improvement within the team. Agent Assurance roles are common in customer service, insurance, and financial industries.

What are some common challenges faced by an Agent Assurance professional, and how can they be successfully managed?

Agent Assurance professionals often encounter challenges such as ensuring consistent compliance with internal policies, monitoring agent performance, and adapting to frequent regulatory changes. To successfully manage these, it's important to stay updated on industry standards, maintain clear communication with agents, and utilize robust monitoring tools. Developing strong analytical skills and fostering a collaborative culture with operations and quality assurance teams can also help address issues proactively and maintain high standards across all agent interactions.

What are the key skills and qualifications needed to thrive as an Agent Assurance professional, and why are they important?

To thrive as an Agent Assurance professional, you need a solid understanding of quality assurance processes, auditing techniques, and industry regulations, often supported by a degree in business, finance, or a related field. Familiarity with quality monitoring software, CRM systems, and data analysis tools is typically required. Strong attention to detail, effective communication, and problem-solving abilities help individuals excel in evaluating agent performance and ensuring compliance. These skills are crucial for maintaining service standards, identifying areas for improvement, and supporting overall business integrity.

What is the difference between Agent Assurance vs Insurance Agent?

AspectAgent AssuranceInsurance Agent
Required CredentialsLicenses, certifications in insurance productsLicenses, certifications in insurance sales
Work EnvironmentCustomer service, policy management, claims supportSales, client consultations, policy selling
Employer & Industry UsageInsurance companies, brokeragesInsurance companies, agencies, brokerages
Search & Comparison IntentUnderstanding roles, career paths, certificationsFinding insurance policies, agents, career info

Agent Assurance primarily focuses on supporting clients with policy management and claims, often requiring specialized certifications. Insurance Agents mainly engage in selling policies and client consultations. While both roles operate within the insurance industry and require similar credentials, their core functions differ, with Agent Assurance emphasizing service and support, and Insurance Agents focusing on sales and client acquisition.

What does an agent assurance do?

An agent assurance role involves ensuring that agents comply with company policies, standards, and regulations. They often review agent performance, provide training, and support quality assurance processes to maintain service quality. Strong communication skills and familiarity with quality management tools are typically required.

What are popular job titles related to Agent Assurance jobs in Virginia?

For Agent Assurance jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Agent Assurance jobs in Virginia look for?

The top searched job categories for Agent Assurance jobs in Virginia are:

What cities in Virginia are hiring for Agent Assurance jobs?

Cities in Virginia with the most Agent Assurance job openings:

Agent Assurance jobs near you

Naval Quality Assurance (QA) Manager

QED Systems Inc

Virginia Beach, VA • On-site

$73K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Job Location: 4648 N. Witchduck Road, Virginia Beach, VA 23455

Job Category: Technical

Job Status: Full Time, Non-Exempt – This position is a “Contingent Hire” position contingent upon a potential award of a new U.S. Navy contract to QED Systems.

Salary Range: $73,741/year - $104,549/year

Job Description: Individual will serve as the Q.E.D. Systems Naval Quality Assurance (QA) Manager in support of U.S. Navy Planning Yard requirements, supporting Ship Change Documents (SCDs), Design Ship Checks, Ship Installation Drawings (SIDs), Configuration Management, Logistics Support, Ship Availability Planning, and In-service Engineering Agent (ISEA) support. The Q.E.D. Systems Naval Quality Assurance (QA) Manager will report directly to the Q.E.D. Systems Program Manager (PM) and will be responsible for developing and administering the Q.E.D. LCS Planning Yard Quality Assurance Program.

Job Requirements/skill sets: A minimum of 10-years of experience in Objective Quality Evaluation (OQE), Quality Assurance (QA) processes and implementation, and NAVSEA Standard Items is required. Experience must also include Quality Assurance audits, training, and inspections. Working knowledge of NMP-MOM, Navy Ship Planning organization and processes; and a general knowledge of Government contracting are desired. LCS and other Surface Combatant experience is preferred.

Education Requirements: High School Diploma with at least 2-years formal education in a technical/vocational school, apprentice school, or equivalent and a Quality Assurance Program Certification.

Security Clearance/Naval Facility Access: U.S. citizenship required. Must be able to meet and maintain eligibility for U.S. Secret Clearance and be able to access U.S. Navy ships, military facilities, naval shipyards, and private shipyards.

Q.E.D. offers competitive benefits such as: Paid Leave, Medical, Dental, Vision, Short/Long Term Disability, 401(k) retirement plan, Basic Life Insurance, supplemental insurances, and Employee Assistance Program.

Job Contact information: Please contact Robert Council rcouncil@qedsysinc.com, (757) 490-5200, EXT. 5477

EOE, including disability/vets