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Agency Operations Manager Jobs (NOW HIRING)

The Atlantic District

Agency Manager

Greensburg, PA · On-site

$220K - $250K/yr

Responsibilities Oversee the daily operations of our Greensburg office to ensure high levels of ... Strong organizational skills for managing agency operations and team development. Benefits Paid ...

Owen Health Care

Operations Manager

Vauxhall, NJ

As theOperations Manager for Owen Health Care Inc., you will lead agency-wide operations, supervise multidisciplinary teams, and help drive strategic growth while ensuring the delivery of high ...

Western & Southern Life

Agency Manager

Greensboro, NC · On-site

The Agency Manager is responsible for ensuring the "Agency System" is executed effectively within ... Provide guidance and instruction to Agency Operations staff regarding day to day operational needs ...

Western & Southern Life

Agency Manager

Greensboro, NC

The Agency Manager is responsible for ensuring the "Agency System" is executed effectively within ... Provide guidance and instruction to Agency Operations staff regarding day to day operational needs ...

Western & Southern Life

Agency Manager

College Park, MD · On-site

$85K - $130K/yr

The Agency Manager is responsible for ensuring the "Agency System" is executed effectively within ... Provide guidance and instruction to Agency Operations staff regarding day to day operational needs ...

Western & Southern Life

Agency Manager

Greensboro, NC · On-site

The Agency Manager is responsible for ensuring the "Agency System" is executed effectively within ... Provide guidance and instruction to Agency Operations staff regarding day to day operational needs ...

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Agency Operations Manager information

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$31K

$63.5K

$118.5K

How much do agency operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for agency operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does an agency operations manager do?

An Agency Operations Manager oversees the daily operations and administrative functions of an agency, such as a marketing, advertising, or insurance agency. They are responsible for streamlining processes, managing staff, ensuring compliance with company policies, and optimizing resource allocation. Their goal is to improve efficiency, productivity, and overall organizational performance while supporting the agency’s strategic objectives. This role often involves close collaboration with other department heads and external partners to ensure smooth workflow and client satisfaction.

What are the key skills and qualifications needed to thrive as an agency operations manager?

To thrive as an Agency Operations Manager, you need strong organizational, leadership, and analytical skills, typically supported by a bachelor's degree in business, management, or a related field. Familiarity with project management software, CRM systems, and budgeting tools is common, and professional certifications like PMP can be beneficial. Outstanding communication, problem-solving abilities, and adaptability help you lead teams and manage client relationships effectively. These competencies are crucial for optimizing agency performance, ensuring smooth operations, and delivering successful results for clients and stakeholders.

What are some common challenges an agency operations manager faces when streamlining workflows across multiple departments?

Agency Operations Managers often encounter challenges in aligning processes across various departments, such as creative, accounts, and finance. Differences in priorities, communication styles, and workload can create bottlenecks or misalignment. To address these issues, successful managers implement standardized procedures, leverage project management tools, and facilitate regular cross-team meetings. Building strong relationships and fostering a culture of open communication are crucial for overcoming these challenges and ensuring smooth agency operations.

What is the difference between Agency Operations Manager vs Agency Account Executive?

AspectAgency Operations ManagerAgency Account Executive
Primary RoleOversees agency operations, processes, and internal workflowsManages client accounts, sales, and client relationships
Required SkillsOperational management, leadership, organizational skillsSales, communication, client management
Work EnvironmentInternal team, management levelClient-facing, sales-focused
Common CertificationsProject management, operational certificationsSales, marketing certifications

The Agency Operations Manager focuses on streamlining agency processes and internal operations, while the Agency Account Executive concentrates on managing client relationships and sales. Both roles are essential in agency settings but serve different functions within the organization.

Is agency operations manager a high paying job?

Agency operations managers typically earn a competitive salary that varies based on industry, location, and experience. In general, it is considered a mid- to high-level management role with potential for higher compensation as responsibilities and expertise increase.

What cities are hiring for Agency Operations Manager jobs?

Cities with the most Agency Operations Manager job openings:

What states have the most Agency Operations Manager jobs?

States with the most job openings for Agency Operations Manager jobs include:

Agency Operations Manager jobs near you
Infographic showing various Agency Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Director of Agency Operations - Farmers Insurance

Farmers District 40

Grand Rapids, MI • On-site

$100K - $125K/yr

Full-time

Posted 23 days ago

Job description

Director of Agency Operations
The Opportunity

We are a growing, multi-state insurance organization managing approximately $25 million in premium across Michigan and California. We're looking for an experienced operational leader to work directly alongside the Agency Owner and help lead the next stage of our growth.

The Director of Agency Operations will serve as the operational anchor of the organization, overseeing leaders and teams across Sales, Service, Systems, and Recruiting.

This is not an office management role. We're looking for someone who can lead leaders, create accountability, analyze performance, enforce standards, improve execution, and stay steady when the business is under pressure.


What You'll Do

  • Oversee day-to-day operations across multiple departments and locations

  • Lead and develop managers and team leaders

  • Establish performance expectations and hold teams accountable

  • Lead weekly KPI and performance reviews

  • Coach managers through performance and employee issues

  • Monitor sales, service, retention, and overall operational performance

  • Strengthen communication and handoffs between departments

  • Ensure established processes and workflows are consistently followed

  • Identify bottlenecks and opportunities for operational improvement

  • Help oversee recruiting, training, compliance, and technology adoption

  • Serve as a key operational point of contact when challenges arise

  • Partner directly with the Agency Owner to turn business goals into execution

You'll have meaningful authority to coach and discipline employees, improve processes, and make personnel recommendations. The Agency Owner will retain final approval over major hiring, termination, promotion, and organizational decisions.


What We're Looking For

Required:

  • Proven management and leadership experience

  • Experience leading 15–30+ employees across multiple teams, departments, or locations

  • Experience managing managers or team leaders

  • Sales management and coaching experience

  • Strong understanding of KPIs and performance management

  • Experience establishing and enforcing processes and standards

  • Strong analytical and problem-solving skills

  • Ability to navigate difficult conversations and hold people accountable

  • Ability to remain calm and make sound decisions under pressure

  • Willingness to travel between agency locations

Insurance or Property & Casualty experience is strongly preferred but not required. Multi-location leadership experience is also a plus.


Who You'll Be

Our strongest leaders are hungry, humble, and smart.

You're driven, goal-oriented, and highly accountable without leading with ego. You're analytical, process-driven, decisive, and comfortable having hard conversations.

Most importantly, you know how to be firm without being a bulldozer and collaborative without being a pushover.

What Success Looks Like

Success in this role means stronger managers, greater accountability, better communication between departments, more consistent execution, improved sales and retention performance, and fewer operational bottlenecks.

Ultimately, you'll help build an organization that can continue growing without every decision, problem, and accountability conversation running through the Agency Owner.

Compensation & Travel

Base Salary: $100,000–$125,000 annually.

This position requires regular travel between our Michigan offices in Grand Ledge, Holland, and Wyoming, with periodic travel to our California offices in Long Beach and Culver City.

If you've successfully led teams, developed managers, improved operations, and know how to turn goals into consistent execution, we'd love for you to apply!

Compensation Range: $100K - $125K