Agency Operations Manager Jobs (NOW HIRING)

Operations Manager

Are you a licensed clinician with supervisory experience looking for an exciting opportunity to make a real impact? If you have a passion for operational excellence and thrive in a fast-paced environment, this position is perfect for you.

As the Operations Manager for Owen Health Care Inc., you will lead agency-wide operations, supervise multidisciplinary teams, and help drive strategic growth while ensuring the delivery of high-quality, compliant services. This is an opportunity to play a key leadership role in an organization dedicated to improving the lives of individuals and families throughout New Jersey.

We offer a competitive salary based on experience, along with an excellent benefits package that includes Medical, Dental, Vision, 401(k), Paid Time Off, and Paid Holidays.

Owen Health Care is a state-licensed agency accredited by The Joint Commission. We provide compassionate, quality, and affordable healthcare services to adults with mental health, substance use, and co-occurring disorders, as well as individuals with developmental disabilities, children, and older adults.

Our mission is rooted in delivering exceptional care, promoting wellness, and supporting the diverse needs of the communities we serve. Our team of licensed clinicians and highly qualified professionals is committed to providing compassionate care that exceeds expectations.

As the Operations Manager, you will provide leadership and oversight for agency operations, including Behavioral Health Services, Developmental Disabilities Services (DDD), Children and Family Services (DCF), Applied Behavior Analysis (ABA), and Personal Care Assistance (PCA) programs.

Key responsibilities include:

• Directing, coordinating, and supervising the daily operations of all agency service lines.
• Providing leadership and supervision to management staff, supervisors, and program leaders.
• Recruiting, hiring, developing, and retaining qualified personnel to maintain appropriate staffing levels.
• Establishing, implementing, and evaluating operational goals and objectives to support agency growth and service excellence.
• Ensuring policies and procedures are effectively implemented and continuously improved.
• Monitoring organizational compliance with state regulations, accreditation standards, and agency requirements.
• Maintaining oversight of client documentation and ensuring compliance with DMHAS and agency standards.
• Conducting clinical assessments, treatment planning, case management, and counseling services as needed.
• Leading quality improvement initiatives, treatment team meetings, staff training, and performance improvement activities.
• Managing staff development programs, orientation, continuing education, and mandatory training requirements.
• Developing and implementing marketing and growth strategies to expand agency services and community impact.
• Assisting with funding development activities, contract negotiations, grant opportunities, and affiliation agreements.
• Participating in community outreach events, health fairs, educational programs, and networking opportunities.
• Preparing monthly operational reports and program evaluations for agency leadership.

To be successful in this role, you should possess:

• Master's Degree in Social Work, Counseling, Psychology, Healthcare Administration, or a related field.
• Active clinical licensure preferred (LCSW, LPC, LMFT, or equivalent).
• Minimum of three (3) years of healthcare management and leadership experience.
• Experience supervising multidisciplinary teams and managing multiple service programs.
• Strong knowledge of behavioral health, developmental disabilities, community-based services, and regulatory compliance requirements.
• Excellent oral and written communication skills with the ability to present information effectively to staff, stakeholders, and community partners.
• Proven ability to lead, motivate, and develop high-performing teams.
• Strong organizational, problem-solving, and time management skills.
• Ability to work independently while collaborating effectively across departments.
• Professional demeanor, strong customer service skills, and a commitment to quality care.

At Owen Health Care Inc., you'll have the opportunity to lead meaningful programs, support dedicated professionals, and make a lasting impact on the lives of the individuals and families we serve.

If you're ready to bring your leadership, clinical expertise, and passion for operational excellence to a growing organization, we encourage you to apply today.