Agency Operations Manager Jobs in Toronto, ON (NOW HIRING)

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

The Vice President, Information Technology - Transfer Agency is responsible for the governance, oversight, risk management, and operational effectiveness of technology solutions supporting Transfer Agency operations. This role serves as the primary technology and operational executive accountable for ensuring that Transfer Agency systems, vendors, controls, and processes operate in compliance with regulatory requirements, service commitments, audit standards, and business objectives.
The Vice President will oversee key Transfer Agency technology vendors and service providers, establish and maintain governance frameworks, manage technology risk, support business growth through acquisitions, and ensure the successful conversion and integration of acquired businesses onto the organization's Transfer Agency platforms and operating model.

• Transfer Agency Technology Oversight inclusive of (but not limited to); Vendor Management & Oversight, Governance, Risk & Controls, Conversions & Business Integrations, Regulatory & Audit Leadership, Data Governance & Operational Controls and Leadership & Stakeholder Management.
• Provide executive oversight of all technology supporting Transfer Agency operations, including transaction processing, account administration, workflow, reporting, interfaces, and data management.

Vendor Management & Oversight

• Lead executive oversight of Transfer Agency vendors and outsourcing partners, ensuring strong governance, service delivery, regulatory compliance, risk management, and adherence to contractual and security requirements.
• Responsible for being an executive relationship manager for transfer agency through performance reviews, SLAs, audits, issue resolution, remediation planning, and establish quarterly/annual governance reviews with key stakeholders.
  

Governance, Risk & Controls

• Establish and oversee governance, risk, and control frameworks for Transfer Agency operations and technology, ensuring compliance with regulatory requirements, audit standards, privacy obligations, and information security policies.
• Monitor technology and vendor risks, audit findings, and control effectiveness, leading issue escalation, remediation activities, and support for SOC, regulatory, internal, and external audits.

Conversions & Business Integrations

• Lead technology due diligence, conversion, and integration activities for acquisitions and strategic business initiatives, ensuring seamless migration of data, operational processes, reporting, and vendor services onto Transfer Agency platforms.
• Establish governance and oversee cross-functional integration programs, partnering with business, operations, compliance, legal, and client service teams to deliver successful and controlled business integrations.

Regulatory & Audit Leadership

• Act as technology representative for regulatory examinations, audits, and control reviews related to Transfer Agency operations and technology, ensuring compliance, effective governance, and a strong control environment.
• Partner with Compliance, Risk Management, and Audit teams to maintain control documentation, address audit findings, and drive timely remediation of control deficiencies.
  

Data Governance & Operational Controls

• Establish and oversee data governance and operational control frameworks for Transfer Agency operations, ensuring the accuracy, integrity, security, and regulatory compliance of client and transactional data.
• Lead data quality, reconciliation, reporting, and monitoring processes while maintaining effective segregation of duties, change management controls, and operational risk oversight.
  

Leadership & Stakeholder Management

• Develop and execute the Transfer Agency technology strategy, roadmap, and investment priorities to support business growth, operational scalability, risk management, and client service objectives.
• Build and lead high-performing teams while fostering strong partnerships across Operations, Client Service, Compliance, Legal, Risk, and Product functions to support Transfer Agency platforms and business objectives.
• Provide strategic reporting and insights to executive leadership on operational performance, vendor effectiveness, audit outcomes, and risk exposure while promoting a culture of accountability, governance, and service excellence.

What You Will Bring

• 12+ years of progressive technology leadership experience within financial services, including significant experience supporting Transfer Agency, fund administration, investor servicing, wealth management, or related operations.10+ years supporting Transfer Agency, fund administration, wealth management, or investor servicing operations.
• Degree in IT or a related field and/or equivalent work experience
• Significant experience overseeing third-party technology vendors and outsourced service providers.
• Demonstrated experience designing and operating governance, risk, and control frameworks.
• Experience managing regulatory examinations, audits, SOC reporting, and compliance requirements.
• Experience leading technology workstreams for acquisitions, conversions, and business integrations.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top-up program
• Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking "Apply". Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates ("CI") are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us ataccessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.