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Afternoon Customer Service Representative information

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How much do afternoon customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for afternoon customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an afternoon customer service representative do?

An Afternoon Customer Service Representative assists customers with their inquiries, complaints, or service requests during afternoon shifts, typically from midday to early evening. They handle phone calls, emails, or in-person interactions, provide information about products or services, and resolve issues to ensure customer satisfaction. These representatives may also process orders, update customer records, and escalate complex problems to supervisors when necessary. Their role is crucial for businesses that offer extended or after-hours support to meet customer needs.

What are the key skills and qualifications needed to thrive as an afternoon customer service representative?

To thrive as an Afternoon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and handling challenging interactions. These competencies ensure efficient issue resolution, customer satisfaction, and effective service during high-traffic afternoon hours.

What are the typical challenges faced by afternoon customer service representatives, and how can they be managed effectively?

Afternoon Customer Service Representatives often handle a higher volume of inquiries as customer traffic can peak during these hours. This may lead to managing multiple requests simultaneously and addressing issues that have escalated throughout the day. Staying organized, remaining calm under pressure, and utilizing available support tools can help manage these challenges effectively. Additionally, strong communication with team members during shift transitions ensures a smooth handover and continuity in customer support.

What cities are hiring for Afternoon Customer Service Representative jobs?

Cities with the most Afternoon Customer Service Representative job openings:

What are the most commonly searched types of Customer Service Representative jobs?

The most popular types of Customer Service Representative jobs are:

What states have the most Afternoon Customer Service Representative jobs?

States with the most job openings for Afternoon Customer Service Representative jobs include:

Afternoon Customer Service Representative jobs near you

GOCO Customer Service Representative

GOCO Shell

Monroe, OH • On-site

$12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

WE WANT YOU TO JOIN OUR GOCO CREW!!
We are always looking for new team members for our Shell team!
Salary/Pay Range: Starting at $12/hour!!
  • Hiring Immediately!
  • Amazing Benefits!
  • Competitive Salary!
  • Flexible Schedules!
  • Work Life balance with a people first company!

Potential Shifts
  • 1st Shift (Morning-Afternoon)
  • 2nd Shift (Afternoon-Evening)
  • 3rd Shift (Overnight)

Benefits
  • Health, Dental, Vision Insurance
  • 401k with company match
  • Paid Time Off (PTO)
  • Opportunities for advancement!

As a People-First;GROWING Company, our success is due to our talented crew! We offer a multitude of benefits, such as incentive based competitions, flexible schedules, and development for both professional and personal skills! If you are looking for an opportunity to take your career to the next level with a vibrant and growing company, this is the position for you!
We are always looking for talented individuals, so apply today and join our Shell team!
Position Summary:
The daily responsibilities of a CSR include providing excellent customer service to customers in the store and outside at the gas pumps, operating a cash register and lottery machine, tracking cigarette and lottery inventories, cleaning and stocking the store & parking lot, as well as putting away vendor deliveries.
Responsibilities:
  • Provides fast, friendly customer service to all guests.
  • Operates a cash register and lottery machine.
  • Tracks inventory in cigarettes and lottery tickets.
  • Cleans store and parking lot as needed.
  • Processes vendor deliveries and replenishes store product.
  • Completes daily paperwork accounting for all transactions.

Requirements:
  • Minimum age is 18
  • Excellent communication skills
  • Physical dexterity required (the ability to move up to 50 lbs. from one area to another)
  • Ability to operate a computerized POS system
  • Basic math skills and written/verbal skills
  • Enthusiasm and team player
  • Commitment to excellent customer service

Apply