Phelps Dunbar LLP is an AmLaw 200 full-service law firm. The Accounts Receivable Assistant performs all duties necessary for collections of delinquent invoices to recover monies owed by clients to maximize the financial cash position of the Firm. Primarily responsible for following up on overdue accounts, and reconcile account discrepancies of paper billed invoices and multi-payor invoices of insured clients that may require deductible tracking and any other accounts assigned to ensure steady cash flow and minimize bad dept. The position reports directly to the Accounts Receivable Manager and is a function of the Practice Group Support and Reporting Group.
Essential Duties & Responsibilities:
COMPLETES FOLLOW UP OF OPEN ACCOUNTS RECEIVABLE INVOICES
- Use ARCS software to record content of collection emails and tickler system for additional follow up
- Contact clients via telephone and email to ensure invoice has been accepted and is in line for payment
- Reconcile Accounts to ensure that payments have been appropriately applied; notify Accounting Staff (NOCASH) when payments need to be reapplied and/or refunded to the client
- Work with Billing Staff and E-Billing Team to resolve payment issues
- Identify potential problem accounts and promptly escalate to Accounts Receivable Manager and/or Billing Attorney
- Routinely meet with Accounts Receivable Manager to ensure collector contact and expectations are
- being met to achieve individual, department and firm goals
- Respond timely and provide Support to service-related requests from Clients, Partners, and Staff
PROVIDES ADMINISTRATIVE SUPPORT OF ACCOUNTS RECEIVABLE MANAGEMENT
- Use ARCS software to run and distribute monthly client reminder letters
- Format reports to facilitate client, attorney or management requests for receivable information
- Work collaboratively with billing attorneys on the collection activities of their accounts
- Provide billing and payment history upon request
- Provide financial information to attorneys per client's auditors
- Maintain A/R write-off spreadsheet and obtain attorney approvals as needed; submit write-offs to Accounting (NOCASH)
OTHER DUTIES AS ASSIGNED
- Uphold Firm policies and procedures
- Maintain professional customer service attitude with peers, management and clients of the Firm