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Account Manager Customer Success Jobs in Reston, VA

Platform9

Customer Success Manager

Washington, DC · On-site

Customer success and account/portfolio management for enterprise or B2B SaaS (adoption, health, lifecycle, renewal-readiness). * Retention and expansion (early churn-risk identification, whitespace ...

Meltwater

Customer Success Manager II

Washington, DC · On-site

$80K - $107K/yr

Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at ... Engage with seasoned account managers and resilient leaders who are committed to supporting your ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Manage and maintain customer product catalogs , including subscriptions, invoicing, and CSP ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Manage and maintain customer product catalogs , including subscriptions, invoicing, and CSP ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ... Engage with seasoned account managers and resilient leaders who are committed to supporting your ...

Authorium, Inc.

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... You will carry a portfolio of customer accounts and be accountable for adoption metrics ...

Authorium

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... You will carry a portfolio of customer accounts and be accountable for adoption metrics ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... Collaborate with Account Managers, Professional Services, Product Management, Technical Support and ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

As a leading procurement services provider in hospitality, Avendra is expanding our Account Management Team. We are hiring a Customer Success Associate to support our small to mid-size clients in ...

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All JobsAccount Customer Success JobsAccount Manager Customer Success JobsAccount Manager Customer Success Jobs in Reston, VA

Account Manager Customer Success information

See Reston, VA salary details

$30.7K

$68.5K

$110.3K

How much do account manager customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for account manager customer success in Reston, VA is $68,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $81,700.00 per year, depending on experience, location, and employer.

What does an account manager customer success do?

An Account Manager in Customer Success is responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or upselling. Their goal is to help clients achieve their desired outcomes while driving customer retention and loyalty. Account Managers often collaborate with internal teams to deliver value and support clients' long-term success.

What are the key skills and qualifications needed to thrive as an account manager customer success?

To thrive as an Account Manager Customer Success, you need strong relationship-building skills, account management experience, and a deep understanding of customer needs, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, problem-solving, and proactive collaboration set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does an account manager customer success typically collaborate with other departments to ensure client satisfaction?

Account Managers in Customer Success work closely with teams such as Sales, Product, and Support to resolve client issues and identify growth opportunities. They often serve as the main point of contact for clients, relaying feedback and coordinating cross-functional efforts to address client needs. Regular communication and alignment with internal teams help ensure that client expectations are met and that any concerns are addressed promptly. This collaborative approach is essential for fostering long-term client relationships and achieving high satisfaction rates.

What is the difference between Account Manager Customer Success vs Account Executive?

AspectAccount Manager Customer SuccessAccount Executive
Primary FocusRetaining clients, ensuring satisfaction, and fostering long-term relationshipsGenerating new business, closing sales, and acquiring new clients
Work EnvironmentPost-sales, ongoing client management, collaborative with customer success teamsSales meetings, prospecting, and presenting to potential clients
Required SkillsCustomer relationship management, communication, problem-solvingSales techniques, negotiation, persuasion
Common CertificationsCRM certifications, customer service trainingSales certifications, product knowledge courses

While both roles involve client interaction, Account Manager Customer Success focuses on maintaining existing client relationships and ensuring satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What are popular job titles related to Account Manager Customer Success jobs in Reston, VA?

For Account Manager Customer Success jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Account Manager Customer Success jobs in Reston, VA look for?

The top searched job categories for Account Manager Customer Success jobs in Reston, VA are:

What cities near Reston, VA are hiring for Account Manager Customer Success jobs?

Cities near Reston, VA with the most Account Manager Customer Success job openings:

Account Manager Customer Success jobs near you

Customer Success Manager - Government "At Scale" Programs

Exiger

Mclean, VA • On-site

Other

Medical, Dental, Vision

Re-posted 18 days ago

Job description

Who We Are:
Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
Customer Success Manager - Government "At Scale" Programs
Location
McLean, VA; Richmond, VA
Work Environment
Hybrid
Role Summary
Exiger partners with government organizations operating in complex environments where supply chain visibility, compliance, and operational resilience are increasingly critical. As our Government business continues to grow, we are expanding our Customer Success organization to support a broader portfolio of customers through scalable, repeatable engagement models.
We are hiring a Manager, Customer Success - Government "At Scale" Programs to support a high-volume portfolio of government customers across Federal Civilian, Defense, and related public sector environments. Reporting to the Director of Government Customer Success, this role is designed for a customer success professional who excels at driving adoption and outcomes across many accounts through structured programs, self-service enablement, and scalable engagement strategies.
Success in this position comes from the ability to create clarity, consistency, and customer value at scale. You will help customers succeed by developing repeatable onboarding materials, enablement content, best practices, and proactive engagement programs that empower customers to move quickly and independently while still feeling highly supported.
This role is ideal for someone who enjoys balancing customer interaction with operational execution and program development in a fast-moving SaaS environment.
What You'll Do
  • Manage a large portfolio of government customer accounts with varying levels of engagement and maturity
  • Segment customers based upon maturity, risk and adoption patterns
  • Deliver consistent customer experiences through structured lifecycle management and scalable engagement strategies
  • Prioritize outreach and engagement based on customer health, usage trends, and renewal timelines
  • Partner with Customer Success Operations to improve workflows, reporting, customer segmentation, and operational scalability across the Government CS organization.
  • Support customers in achieving adoption goals while continuously documenting, measuring, and communicating realized business value across Exiger's platform
  • Create and maintain onboarding guides, training materials, FAQs, enablement content, and best-practice documentation
  • Develop scalable customer programs including webinars, office hours, knowledge-sharing sessions, and proactive communications
  • Design repeatable engagement approaches that help customers successfully navigate the platform with confidence
  • Drive measurable improvements in customer adoption, engagement, retention, and time-to-value across the portfolio.
  • Identify risks proactively and execute targeted engagement plans to improve customer outcomes, drive retention, and support successful renewals.
  • Execute against Customer Success playbooks, processes, and operational standards
  • Maintain accurate account records, activity tracking, and forecasting inputs within CRM and CS tools
  • Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues and improve the customer experience
What You Need
Required
  • 3-5 years of experience in Customer Success, Account Management, Program Management, Consulting, or related customer-facing roles
  • Experience supporting government or public sector customers
  • Experience managing multiple customer accounts simultaneously in a SaaS, GovTech, or technology-driven environment
  • Strong written communication skills with the ability to create clear, customer-friendly enablement and training materials
  • Demonstrated ability to work independently, prioritize effectively, and operate in a fast-paced environment
  • Strong organizational and operational execution skill
  • Ability to interpret customer usage data and apply it to engagement and retention strategies
Preferred
  • Experience government customers within the Federal Civilian, Defense, and related public sector agencies
  • Familiarity with SaaS platforms, customer lifecycle management, and scaled Customer Success models
  • Experience creating customer education, onboarding, or self-service enablement content
  • Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments
  • Bachelor's degree required
Why Exiger
  • Help scale Customer Success across a rapidly growing government customer base
  • Build programs and resources that improve customer outcomes at scale
  • Contribute to a modern, operationally mature Customer Success organization
  • Work alongside mission-driven teams supporting critical government initiatives
Why You'll Love Working at Exiger
  • High-performance culture rooted in accountability and collaboration
  • Discretionary Time Off (no maximum)
  • Industry-leading health, vision, and dental benefits
  • Competitive compensation
  • 16 weeks fully paid parental leave
  • Flexible hybrid work environment
  • Wellness stipends and programming
  • Career development and education reimbursement

#Li-Hybrid
Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.
At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

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