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Account Manager Customer Success Jobs in Reston, VA

PerformYard

Customer Success Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

ProctorU Inc.

Customer Success Operations Manager

Vienna, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Manage customer success model with Account Services Team to improve customer retention, satisfaction, and product adoption across low- and mid-tier customer segments. * Lead the Customer Education ...

ProctorU Inc.

Customer Success Operations Manager

Vienna, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Manage customer success model with Account Services Team to improve customer retention, satisfaction, and product adoption across low- and mid-tier customer segments. * Lead the Customer Education ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

  • Dental

Experience in client-facing roles (examples: customer success, account management, or consulting). * Proven ability to build and maintain strong client relationships. * Proactive problem-solver with ...

Jobtailor

Strategic Customer Success Manager

Washington, DC · On-site

$120 - $160/hr

* Own and deepen relationships with a portfolio of strategic accounts, serving as their primary guide ... Customer Success Management * AI Solution Adoption * Cross-Functional Collaboration * Enterprise ...

New

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

  • Dental

Experience in client-facing roles (examples: customer success, account management, or consulting). * Proven ability to build and maintain strong client relationships. * Proactive problem-solver with ...

Appian Corporation

Resource Manager, Customer Success

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are ...

Genlogs

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Mid-Market Account Management: Manage a book of business across Mid-Market logistics customers.

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Showing results 21-40

All JobsAccount Customer Success JobsAccount Manager Customer Success JobsAccount Manager Customer Success Jobs in Reston, VA

Account Manager Customer Success information

See Reston, VA salary details

$30.7K

$68.5K

$110.3K

How much do account manager customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for account manager customer success in Reston, VA is $68,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $81,700.00 per year, depending on experience, location, and employer.

What does an account manager customer success do?

An Account Manager in Customer Success is responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or upselling. Their goal is to help clients achieve their desired outcomes while driving customer retention and loyalty. Account Managers often collaborate with internal teams to deliver value and support clients' long-term success.

What are the key skills and qualifications needed to thrive as an account manager customer success?

To thrive as an Account Manager Customer Success, you need strong relationship-building skills, account management experience, and a deep understanding of customer needs, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, problem-solving, and proactive collaboration set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does an account manager customer success typically collaborate with other departments to ensure client satisfaction?

Account Managers in Customer Success work closely with teams such as Sales, Product, and Support to resolve client issues and identify growth opportunities. They often serve as the main point of contact for clients, relaying feedback and coordinating cross-functional efforts to address client needs. Regular communication and alignment with internal teams help ensure that client expectations are met and that any concerns are addressed promptly. This collaborative approach is essential for fostering long-term client relationships and achieving high satisfaction rates.

What is the difference between Account Manager Customer Success vs Account Executive?

AspectAccount Manager Customer SuccessAccount Executive
Primary FocusRetaining clients, ensuring satisfaction, and fostering long-term relationshipsGenerating new business, closing sales, and acquiring new clients
Work EnvironmentPost-sales, ongoing client management, collaborative with customer success teamsSales meetings, prospecting, and presenting to potential clients
Required SkillsCustomer relationship management, communication, problem-solvingSales techniques, negotiation, persuasion
Common CertificationsCRM certifications, customer service trainingSales certifications, product knowledge courses

While both roles involve client interaction, Account Manager Customer Success focuses on maintaining existing client relationships and ensuring satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What are popular job titles related to Account Manager Customer Success jobs in Reston, VA?

For Account Manager Customer Success jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Account Manager Customer Success jobs in Reston, VA look for?

The top searched job categories for Account Manager Customer Success jobs in Reston, VA are:

What cities near Reston, VA are hiring for Account Manager Customer Success jobs?

Cities near Reston, VA with the most Account Manager Customer Success job openings:

Account Manager Customer Success jobs near you

Customer Success Manager

PerformYard

Arlington, VA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer's employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that's where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You'll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) - all to create a successful and happy customer!

This is a 100% Remote position - now & forever

Requirements

What You'll Do:

  • Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
  • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
  • Respond to phone calls and emails to support adoption, usage and expansion within the customer base
  • Meet or exceed aggressive responsiveness and quality goals
  • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
  • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
  • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

What you'll Bring:

  • Bachelor's Degree
  • Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
  • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
  • Enthusiastic and proactive self-starter with ability to communicate
  • Empathy for customer experience, and a desire to make customers successful
  • Understanding or previous use of CRM, Customer Success or Help software tools
  • Excited to operate in a fast paced start-up environment

Bonus Points:

  • A desire to do and achieve brilliant things!
  • Authentically curious, you love learning and improving yourself
  • Integrity is fundamentally important to you
  • You want to make a real difference
  • You are naturally entrepreneurial and Street smart

Benefits

In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

Apply