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Accela Remote Jobs (NOW HIRING)

Accela

Jr. Proposal Manager

$70K - $80K/yr

ABOUT THE ROLE The Jr. Proposal Manager is a member of Accela's RFP team, supporting the ... Remote

Accela

Head of Sales, APAC

Positioning Accela early in procurement cycles * Leading complex enterprise sales processes from ... Remote

Accela

Software Support Engineer (Backline)

$75K - $80K/yr

This is a remote role; however, candidates must currently reside in the United States and be ... Experience with Accela Civic Platform, Citizen Access, or Accela Mobile. * Knowledge of Azure or ...

Accela

Account Executive

$85K - $100K/yr

Accela provides a robust, cloud-based platform of government software solutions that accelerate ... Remote

Capio Group

Reporting/Analytics Consultant

Sacramento, CA · Remote

$100K - $115K/yr

... Remote Salary: $100,000 - $115,000 About Us: Capio Group is a California-based Information ... Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic ...

Capio Group

Reporting/Analytics Consultant

California, MO · Remote

$100K - $115K/yr

... Remote Salary: $100,000 - $115,000 About Us Capio Group is a California-based Information ... Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic ...

Capio Group

OCM/Business Analyst

Sacramento, CA · Remote

$125K - $135K/yr

... Remote Salary: $125,000 - $135,000 About Us: Capio Group is a California-based Information ... Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic ...

Capio Group

OCM/Project Manager

Sacramento, CA · Remote

$135K - $145K/yr

... Remote Salary: $135,000 - $145,000 About Us: Capio Group is a California-based Information ... Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic ...

Capio Group

OCM/Business Analyst

Sacramento, CA · Remote

$125K - $135K/yr

... Remote Salary: $125,000 - $135,000 About Us Capio Group is a California-based Information ... Accela licensing and enforcement modules Must be able to provide a client/user end reference ...

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Accela Remote information

What are the key skills and qualifications needed to thrive as an Accela Remote Specialist, and why are they important?

To thrive as an Accela Remote Specialist, you need expertise in Accela Civic Platform, business process analysis, and knowledge of permitting and licensing workflows, usually supported by a degree in information technology or related field. Familiarity with Accela configuration tools, scripting (JavaScript), SQL, and experience with system integrations or certifications like Accela Certified Professional are highly valued. Strong problem-solving, communication, and project management skills help in liaising with clients and managing remote implementations effectively. These skills ensure successful deployment, customization, and support of Accela solutions in a distributed work environment.

What are some common challenges faced by professionals working in a remote Accela role, and how can they be managed?

Professionals in remote Accela roles often encounter challenges related to virtual collaboration, troubleshooting technical issues from a distance, and maintaining clear communication with both clients and internal teams. To manage these challenges, it's essential to leverage collaboration tools, establish regular check-ins, and document processes thoroughly. Building strong relationships with stakeholders and proactively addressing potential issues can also help ensure smooth project delivery and client satisfaction.

What is an Accela Remote job?

An Accela Remote job refers to a position where an employee works with the Accela platform, a cloud-based software used for permitting, licensing, and regulatory solutions, from a remote location rather than an office. These roles often involve tasks such as configuration, administration, technical support, or development of the Accela system for government agencies or consulting firms. Remote Accela jobs provide flexibility to work from home or other locations while supporting digital government initiatives. Candidates typically need experience with the Accela platform and strong technical or project management skills.

What is the difference between Accela Remote vs Accela Customer Support Specialist?

AspectAccela RemoteAccela Customer Support Specialist
Required CredentialsRelevant certifications in government software or GIS, technical skillsCustomer service experience, technical knowledge of Accela products
Work EnvironmentRemote, flexible hours, home office setupRemote or on-site, customer interaction focus
Employer & Industry UsageGovernment agencies, software providersPublic sector clients, government agencies

Accela Remote typically involves technical or administrative tasks performed remotely, often requiring specific certifications. In contrast, Accela Customer Support Specialists focus on assisting clients with product issues, combining technical knowledge with customer service skills. Both roles are remote-friendly and serve government or public sector clients, but their core responsibilities differ.

More about Accela Remote jobs
What cities are hiring for Accela Remote jobs? Cities with the most Accela Remote job openings:
What are the most commonly searched types of Accela jobs? The most popular types of Accela jobs are:
What states have the most Accela Remote jobs? States with the most job openings for Accela Remote jobs include:
What job categories do people searching Accela Remote jobs look for? The top searched job categories for Accela Remote jobs are:
Accela Remote jobs near you
Infographic showing various Accela Remote job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Operations Support Analyst (Contractor)

Operations Support Analyst (Contractor)

Accela

Remote

$20 - $25/hr

Full-time, Contractor

Posted 25 days ago

Job description

ABOUT THE ROLE
Accela is hiring a contractor to support email deliverability operations for our Public Portal product. This role resolves email delivery failures - primarily blocked addresses in SendGrid - that affect customer-facing notifications and user account provisioning. You will work within Accela's Customer Support organization to ensure that public-facing email communications reach the intended recipients and that delivery issues are resolved quickly.
This is a focused, operational role. We are looking for someone who is detail-oriented, methodical, and reliable. No prior SaaS experience is required - comfort with web-based admin tools, clear written communication, and a steady, process-driven approach are what matter most.
This will be a 6 month contract.
SPECIFIC RESPONSIBILITIES
  • Monitor and triage email delivery issues reported through Salesforce support cases related to Public Portal notifications
  • Use SendGrid administrative tools to look up blocked email addresses, identify the cause (bounce, block, spam complaint), and unblock when appropriate
  • Update Salesforce cases with resolution notes and confirmation of action taken
  • Communicate clearly and professionally with support engineers and customers through case comments
  • Track recurring patterns in email delivery failures and flag systemic issues to Support leadership
  • Maintain a simple log of unblock actions for reporting and trend analysis
  • Meet defined service-level targets for case response and resolution

REQUIRED QUALIFICATIONS
  • 1+ year of experience in customer service, email administration, IT helpdesk, or technical support
  • Comfortable navigating web-based administrative dashboards and tools
  • Strong attention to detail and able to follow consistent processes accurately
  • Clear, professional written communication
  • Reliable internet connection and able to work standard U.S. business hours

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela's SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.
COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $20.00/hour to $25.00/hour.(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation
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