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Apac Customer Service Jobs (NOW HIRING)

Chainguard

Customer Support Manager

  • Medical

  • Dental

  • Vision

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva ... Coordinate AMER handoffs with APAC and EMEA peer managers to maintain follow-the-sun coverage ...

Atlassian

Customer Program Manager | DX

... APAC. Your future team As an associate on the Program Manager Services team, you will work directly with DX's customers to coordinate the planning, execution, and analysis of their quarterly ...

CRH

Truck Service Technician

Springdale, AR · On-site

  • Medical

  • Dental

  • Retirement

Truck Service Technician AMAT Springdale, Arkansas, United States Job ID: 526958 APAC Central Inc ... APAC-Central, Inc. and its founding companies have been serving our customers since early in the ...

CRH

Truck Service Technician

Springdale, AR

  • Medical

  • Dental

  • Retirement

APAC-Central, Inc. and its founding companies have been serving our customers since early in the ... team as a Truck Service Technician and launch your career in a safety-focused shop or field ...

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APAC Customer Service information

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How much do apac customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for apac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an APAC Customer Service?

An APAC Customer Service job involves supporting customers across the Asia-Pacific (APAC) region by addressing inquiries, resolving issues, and providing product or service assistance. It often requires strong communication skills and knowledge of multiple languages or cultural nuances. Responsibilities can include handling calls, emails, and chats while ensuring customer satisfaction. Time zone flexibility and familiarity with regional business practices may be essential.

What are the key skills and qualifications needed to thrive in the APAC Customer Service position?

To excel in an APAC Customer Service role, you should have strong communication skills, fluency in one or more APAC-region languages, and experience in customer support or call center environments. Familiarity with CRM platforms, ticketing systems, and proficiency in Microsoft Office or similar tools is often required. Outstanding candidates demonstrate cultural sensitivity, patience, and strong problem-solving skills when interacting with diverse customers. These competencies are critical to delivering high-quality support and fostering positive customer relationships across the Asia-Pacific market.

What are the typical daily tasks and responsibilities for an APAC Customer Service?

As an APAC Customer Service representative, your main responsibilities include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and ensuring timely resolution within service level agreements. You may also collaborate with cross-functional teams such as sales, logistics, or technical support to address complex requests. The role often requires balancing multiple customer cases, maintaining detailed records in CRM systems, and adapting to various cultural norms within the APAC region. You’ll play a key role in both retaining customers and supporting the company's reputation through high-quality service.

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APAC Customer Service jobs near you
Infographic showing various Apac Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support Manager

Chainguard

Remote

Full-time

Medical, Dental, Vision

Re-posted 3 days ago

Job description

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.
The role, in a nutshell:
You will manage the AMER Technical Support Engineering team, part of a broader global follow-the-sun support organization under the Engineering organization. Your primary accountability is the quality and reliability of the escalation path: from customer-reported issue to engineering resolution. You own the operational layer between L2 and L3, which means you think about ticket routing, escalation criteria, handoff quality, and engineering capacity as an interconnected system, not as separate concerns.
This role is for an engineering-minded Support Manager with deep technical knowledge and strong customer relationship skills -- someone who can drive rigorous engineering outcomes while delivering an exceptional customer experience.
What you'll do:
Escalation Operations
  • Own the L2/L3 escalation boundary: define routing criteria, review escalation quality, and drive down unnecessary L3 load without increasing customer time-to-resolution
  • Maintain and improve escalation intake workflows including triage standards, ticket hygiene, and handoff artifacts for engineering partners
  • Track escalation health metrics and report on trends to engineering leadership; identify capacity risks in eng teams before they become bottlenecks
  • Run escalation retrospectives to close the loop on resolution patterns and feed signal back into product and documentation
Team Development
  • Manage, coach, support and develop the AMER Technical Support Engineering team, with direct attention to technical depth and debugging rigor
  • Operate career leveling frameworks for IC growth (L1 through L6); hold bar on promotions and ensure growth plans are actionable
  • Coordinate AMER handoffs with APAC and EMEA peer managers to maintain follow-the-sun coverage quality: clear ownership at every handoff, with uninterrupted SLA performance
  • Identify and close skill gaps proactively, particularly in Linux fundamentals, container security, and Kubernetes ecosystems
Tooling and Automation
  • Own the support tooling stack including ticketing systems, AI-assisted triage, and deflection tooling
  • Partner with engineering to build and maintain LLM-assisted workflows for escalation intake, ticket quality review, and knowledge retrieval
  • Drive adoption of AI tooling across the team; know where automation adds leverage and where it introduces risk
  • Use support data to surface product quality signals and operational trends to engineering and product leadership
Cross-Functional Execution
  • Serve as the primary interface between Technical Support Engineering and product engineering teams for escalated issues
  • Maintain a functional relationship with Customer Success and GTM without allowing those teams to define support quality standards or escalation criteria
  • Contribute to product feedback loops through reproducible, well-scoped bug reports and actionable pattern analysis
What We Are Looking For:
  • 4+ years managing technical support engineers or software engineers in a production-facing environment
  • Demonstrated ability to design and operate an escalation process: not just follow one
  • Technical credibility in the Linux ecosystem; comfortable reading logs, understanding container runtimes, and engaging with engineering teams as an active peer
  • Strong written communication; capable of writing clear escalation summaries, retrospective reports, and leadership-facing metrics briefs
  • Track record of developing engineers through real feedback, structured growth plans, and calibrated performance conversations
  • Comfort operating in a globally distributed support org with peer managers in other regions; strong handoff discipline
Nice to have:
  • Experience with container security, DevSecOps tooling, Kubernetes, or open source software ecosystems
  • Familiarity with Zendesk or similar ticketing platforms at an operational level (workflows, configuration, reporting)
  • Exposure to AI-assisted support tooling, LLM-based triage, or knowledge retrieval systems
How This Role Is Measured:
Your success will be evaluated on outcomes that require both technical judgment and operational discipline:
  • L3 escalation score (quality and completeness of escalations reaching engineering)
  • Mean time to resolution on P0 and P1 tickets
  • L2 deflection rate with explicit accounting for customer time-to-resolution, not raw deflection volume
  • Engineer retention and growth within your team
  • Coverage model reliability: no dropped handoffs, no SLA misses due to scheduling gaps

Base Salary Range
$140,000-$165,000 USD
About Us
We live and breathe our company values:
  • We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.
  • We have a bias for intentional action - We prioritize, plan, try things, and fail fast.
  • We don't take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.
  • We trust each other and assume good intentions - We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:
  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
  • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
  • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
  • ∞ Flexible Time Off: Take the time you need - to do our best work, we need to recharge and reset.
  • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.
©2026 Chainguard. All Rights Reserved.

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