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911 Operator Jobs in Texas (NOW HIRING)

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How much do 911 operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for 911 operator in Texas is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.75 and $26.88 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

More about 911 Operator jobs

What are the most commonly searched types of 911 Operator jobs in Texas?

The most popular types of 911 Operator jobs in Texas are:

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What cities in Texas are hiring for 911 Operator jobs?

Cities in Texas with the most 911 Operator job openings:

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911 Operator jobs near you
Infographic showing various 911 Operator job openings in Texas as of August 2026, with employment types broken down into 53% Full Time, 45% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $52,321 per year, or $25.2 per hour.

Business Development Representative

911 Restoration of North Texas

Haslet, TX • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 2 days ago

Job description

Position: Business Development Representative

What we do: 911 Restoration is a nationwide, 24/7 emergency service company you can trust. We protect our customers' peace of mind and provide a solid foundation to rebuild and restore their dreams after a disaster happens. 911 Restoration specializes in helping residential and commercial property owners recover from a disaster faster and better by restoring them back to daily routines quickly. Our services include water damage cleanup, mold remediation, fire disaster restoration, and biohazard trauma cleanup.

The Position: 911 Restoration is seeking to hire a Business Development Representative to maintain existing relationships and bring in new accounts by connecting with local property management companies, insurance brokers/agents, and related trades. We are seeking an ambitious individual to strengthen our business-to-business (B2B) sales efforts. We seek a highly motivated and positive individual who is confident and outgoing. Qualified candidates must possess excellent communication skills and have the ability to deliver high-level presentations, think critically, and address potential objections. Organize and attend networking and promotional events, including Continuing Education seminars and Lunch and Learns. Attend sales/production meetings to understand the pulse of jobs. Maintain detailed records of all interactions and input data into marketing software

Must have a professional appearance and be highly self-motivated.

You Are the Right Person If:

  • You are charismatic, self-sufficient, a go-getter, sociable, have great communication skills, results-driven, competitive, and organized

  • Enjoys being on the phone, networking, and commuting to various offices with ease

  • A positive, resilient, problem-solver and team player with a good sense of humor

  • Hold yourself and others accountable to meeting deadlines and exceeding expectations

  • Champion our brand and marketing strategy by making sure the right message is always delivered

  • Build franchisee relationships built on trust with the goal of working collaboratively to meet shared objectives

  • Maintain a positive attitude when facing difficult situations

  • Be flexible and juggle multiple hats as needed, based on the company's short and long-term priorities

Experience and Requirements:

  • Extensive face-to-face selling experience

  • Experience managing multiple projects and able to multitask in a large territory

  • Proficient with CRM programs

  • Proven track record of sales goal attainment in a longer selling cycle environment

  • Highly competitive, positive, and results-driven salesperson

  • Excellent presentation skills

  • Excellent oral and written communication skills to build client and solution/value-based proposals

  • Coach-able, trainable, and have a good personality

  • Local knowledge and contacts in one or more market segments preferred

Company Culture: 911 Restoration’s culture is built on a “Fresh Start” attitude. We emphasize compassion, customer care, and providing hope and a new beginning for those affected by disasters. Internally, we foster a supportive and collaborative environment for employees and franchisees—encouraging openness, shared success, and a team-first mindset. We are seeking someone who embodies this culture and makes a positive contribution to our mission.

Compensation: Looking for local applicants. Restoration Industry experience is a plus! Base salary + commission
(Compensation varies based on experience and performance)

Each 911 Restoration location is independently owned and operated. All employees are hired and employed solely by the local franchise.