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911 Operator Jobs in Austin, TX (NOW HIRING)

Austintexas

Austin Water Equipment Operator

Austin, TX · On-site

$25.22 - $29.70/hr

Govalle Wastewater Treatment Plant 911 Linger Ln, Austin, TX 78725 Days and Hours: Monday through ... operating heavy equipment outdoors in all weather conditions including extreme heat, cold and rain.

New

Verstela

Machine Operator

Austin, TX

$20 - $28/hr

We're hiring Machine Operators to join a clean, climate-controlled facility in Round Rock, TX. In this role, you'll operate manual pipe bending and cutting equipment to produce high-quality tubing.

General Shale Brick, Inc

Machine Operator

Elgin, TX

$16 - $19.25/hr

Machine Operator Elgin, Texas Red River Brick, a leading brand of the General Shale network in the Southwest U.S., is hiring a Machine Operator (Dehacker) for our Elgin, Texas facility. This role ...

General Shale Brick, Inc

Machine Operator

Elgin, TX

$16 - $19.25/hr

Machine Operator Elgin, Texas Red River Brick, a leading brand of the General Shale network in the Southwest U.S., is hiring a Machine Operator (Dehacker) for our Elgin, Texas facility. This role ...

Curbell, Inc.

Machine Operator

Austin, TX · On-site

$18.32 - $27.48/hr

The Machine Operator produces quality product according to precise specifications within time constraints. At some locations, this position will also include general warehouse duties such as shipping ...

Curbell, Inc.

Machine Operator

Austin, TX · On-site

$38K - $57K/yr

The Machine Operator produces quality product according to precise specifications within time constraints. At some locations, this position will also include general warehouse duties such as shipping ...

Red River Brick

Machine Operator

Elgin, TX · On-site

$16 - $19.25/hr

Machine Operator Elgin, Texas Red River Brick, a leading brand of the General Shale network in the Southwest U.S., is hiring a Machine Operator (Dehacker) for our Elgin, Texas facility. This role ...

Curbell, Inc.

Machine Operator

Austin, TX

$16.75 - $20/hr

The Machine Operator produces quality product according to precise specifications within time constraints. At some locations, this position will also include general warehouse duties such as shipping ...

Curbell, Inc.

Machine Operator

Austin, TX · On-site

$17 - $20.25/hr

The Machine Operator produces quality product according to precise specifications within time constraints. At some locations, this position will also include general warehouse duties such as shipping ...

Aerotek

Machine Operator

Austin, TX · On-site

$17.50 - $23.50/hr

Machine Operator | Semiconductor Manufacturing -$23Join a Growing Semiconductor Company! We're hiring Machine Operators to support the production of high-quality gas weldments used in semiconductor ...

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911 Operator information

See Austin, TX salary details

$22

$26

$31

How much do 911 operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for 911 operator in Austin, TX is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $28.61 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols are essential for the role.

How long does it take to become a 911 operator?

Becoming a 911 operator typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need a high school diploma or equivalent, pass background checks, and may need to obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification. Ongoing training is often provided to develop communication skills and familiarity with dispatch systems.
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What job categories do people searching 911 Operator jobs in Austin, TX look for?

The top searched job categories for 911 Operator jobs in Austin, TX are:

What cities near Austin, TX are hiring for 911 Operator jobs?

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911 Operator jobs near you
Infographic showing various 911 Operator job openings in Austin, TX as of August 2026, with employment types broken down into 47% Full Time, 50% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $55,666 per year, or $26.8 per hour.

Traffic Management Center Operator Trainee

MCA Communications

Austin, TX

Full-time

Medical, Dental, PTO

Re-posted 5 days ago

Job description

We are hiring entry-level Traffic Management Center Operators to join our team at a major traffic operations center in Austin. You will monitor highway cameras, detect incidents, and help coordinate emergency response across hundreds of miles of roadway — keeping Austin moving safely 24/7.

Shift

  • 8:30pm - 7:00AM
  • 10 Hours Shifts Overnight
  • Sunday through Wednesday

What You'll Do

  • Monitor live highway camera feeds for crashes, debris, and disabled vehicles
  • Log and track incidents using traffic management software
  • Dispatch emergency responders and roadside assistance via radio, phone, and email
  • Update dynamic highway message signs to alert drivers
  • Answer after-hours calls and coordinate with the appropriate teams
  • Support major events and weather emergencies as needed

Requirements

  • Minimum 1 year of relevant experience within the past 3 years
  • Comfortable working in a fast-paced, high-pressure environment
  • Strong written and verbal communication skills
  • Must pass a background check (including FBI fingerprint-based check)
  • Valid Texas driver's license with a clean driving record
  • Must complete required radio and incident management training upon hire
  • Fluent in English (written and spoken)

What to Expect

You'll start under the supervision of experienced operators and work toward full certification within 120 days. Pre-employment and random drug testing required. All background check costs are covered.

Ideal Candidates

This role is a great fit for candidates with experience as a 911 dispatcher, emergency communications operator, or police/fire/EMS dispatcher. We also welcome applicants from airport or transit operations centers, utility/energy control rooms, military communications roles, security operations centers, or freight/truck dispatch. If you're used to shift work, multi-screen monitoring, radio communication, and coordinating fast-moving situations under pressure — we want to hear from you.


Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off


Work Location: In person

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