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911 Operator Dispatcher Jobs (NOW HIRING)

Douglas County (NE)

911 Operator

Omaha, NE

$29.38 - $38.68/hr

The Position 911 OPERATOR TESTING - APPLICANTS WHO PASS THE APPLICATION REVIEW WILL RECEIVE A LINK ... Relay calls to appropriate area (e.g. fire/EMS dispatch, law enforcement) obtaining relevant ...

UT Health East Texas

911 Operator

Tyler, TX

Overview Join our team as a full-time, EMS 911 Operator in Tyler, TX. Why Join Us? Thrive in a ... Emergency Medical Dispatch (Paid Certification Training provided by UT Health) - must obtain within ...

Douglas County, NE

911 Operator

Omaha, NE · On-site

$29.38 - $38.68/hr

... ONLINE 911 OPERATOR TEST. Incumbent works under the direction of the Director Emergency ... Enter essential caller information as received into Computer Aided Dispatch (CAD) system.

UT Health East Texas

911 Operator

Tyler, TX · On-site

Overview Join our team as a full-time, EMS 911 Operator in Tyler, TX. Why Join Us? Thrive in a ... Emergency Medical Dispatch (Paid Certification Training provided by UT Health) - must obtain within ...

ONE Elite Staffing

911 Call Taker/Dispatcher

Dallas, TX · On-site

We are looking for 911 Call Takers/Dispatchers for the City of Dallas Police Department. Candidate ... Working knowledge of Communications Division Standard Operating Procedures (S.O.P.), General and ...

Hartford HealthCare at Home

EMS Dispatcher

Norwich, CT · On-site

Operating within our 911 Emergency Communications Call Center, this unique telecommunicator ... Current Priority Dispatch EMD Certification or the ability to obtain within 60 days of hire. With ...

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How much do 911 operator dispatcher jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for 911 operator dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

Where do 911 dispatchers make the most money?

911 dispatcher salaries tend to be highest in regions with larger populations and higher cost of living, such as major metropolitan areas. States or cities with higher budgets for emergency services often offer increased pay, especially for experienced dispatchers with certifications and specialized training.

How much do you make being a 911 dispatcher?

The average salary for a 911 dispatcher varies by location but typically ranges from $35,000 to $55,000 per year. Entry-level dispatchers may earn less, while experienced operators with certifications can earn higher wages, often working in shifts that include nights and weekends.

How many years does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a high school diploma or equivalent, followed by specialized training that can last from a few weeks to several months. Many agencies also require candidates to pass background checks, written exams, and sometimes obtain certifications such as Emergency Medical Dispatcher (EMD) or Emergency Telecommunicator Certification, but the overall process usually takes less than a year.

What are the key skills and qualifications needed to thrive as a 911 Operator Dispatcher, and why are they important?

To thrive as a 911 Operator Dispatcher, you need strong multitasking abilities, quick decision-making skills, and knowledge of emergency protocols, usually supported by a high school diploma and specialized training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and certifications like Emergency Medical Dispatcher (EMD) are typically required. Exceptional communication, composure under pressure, and empathy are crucial soft skills for effectively managing emergency calls. These abilities are essential to ensure accurate information relay, rapid response, and calm, supportive interactions during high-stress situations.

What are 911 operator dispatchers?

911 operator dispatchers are emergency communication professionals who receive and respond to emergency and non-emergency calls. They assess the situation, gather critical information, and dispatch the appropriate emergency services such as police, fire, or medical personnel. These dispatchers play a vital role in public safety by remaining calm under pressure, providing instructions to callers, and coordinating timely responses. They must also accurately document information and maintain communication with first responders during incidents.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Candidates should have strong communication skills, the ability to handle stressful situations, and typically need to meet specific employment criteria set by the hiring agency.

What are some common challenges faced by 911 Operator Dispatchers, and how can I prepare for them?

911 Operator Dispatchers often face high-stress situations, including managing multiple emergency calls simultaneously and making quick decisions under pressure. The role requires excellent communication skills and emotional resilience, as you'll interact with distressed callers and coordinate with police, fire, and medical teams. Preparing through scenario-based training, developing active listening skills, and practicing stress management techniques can help you succeed. Additionally, many agencies provide ongoing support and training to help dispatchers handle these challenges effectively.

What is the difference between 911 Operator Dispatcher vs Emergency Communications Officer?

Aspect911 Operator DispatcherEmergency Communications Officer
Required CredentialsHigh school diploma, dispatcher certification, CPR/First AidSimilar certifications, often including emergency dispatch training
Work EnvironmentEmergency call centers, public safety agenciesPublic safety agencies, emergency call centers
Employer & IndustryPolice, fire, EMS departmentsPublic safety agencies, emergency response centers
Common Search & ComparisonYesYes

Both 911 Operator Dispatchers and Emergency Communications Officers work in emergency call centers, handling urgent calls and dispatching services. While their roles are similar, the terminology varies by region and agency. Generally, they require comparable certifications and work in similar environments within public safety sectors.

More about 911 Operator Dispatcher jobs
What cities are hiring for 911 Operator Dispatcher jobs? Cities with the most 911 Operator Dispatcher job openings:
What states have the most 911 Operator Dispatcher jobs? States with the most job openings for 911 Operator Dispatcher jobs include:
What job categories do people searching 911 Operator Dispatcher jobs look for? The top searched job categories for 911 Operator Dispatcher jobs are:
911 Operator Dispatcher jobs near you
Infographic showing various 911 Operator Dispatcher job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.
911 Operator

911 Operator

Douglas County (NE)

Omaha, NE

$29.38 - $38.68/hr

Other

Posted 5 days ago

Douglas County (Nebraska) rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

82nd of 700 rated public administrative organizations

Job description

The Position 911 OPERATOR TESTING - APPLICANTS WHO PASS THE APPLICATION REVIEW WILL RECEIVE A LINK VIA EMAIL TO TAKE THE ONLINE 911 OPERATOR TEST. Incumbent works under the direction of the Director Emergency Communications, or designee, receiving and routing initial emergency and non-emergency calls for public safety services. Essential Functions Process high call volumes for law enforcement and fire/Emergency Medical Services (EMS).

Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public. Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment. Question callers ascertaining the nature and location of the emergency using established procedures, methods and techniques in determining response.

Enter essential caller information as received into Computer Aided Dispatch (CAD) system. Decipher caller's speech (e.g. accents, inebriated, incoherent)

React, quickly, positively, and firmly to callers. Process emotionally tense and distressing emergency situations utilizing tact and compassion. Prioritize calls based on the situation, recognizing and addressing duplicate calls.

Read maps and determine callers and/or victims physical location. Relay calls to appropriate area (e.g. fire/EMS dispatch, law enforcement) obtaining relevant information

Escalate unusual issues to supervisor. Attend training classes (e.g. on-the-job training, seminars, workshops)

Provide constructive process and procedure improvement suggestions. Testify at court hearings. Report to work with regular, consistent attendance.

Perform other duties as assigned and directed. Education and Work Experience and Other Requirements High school diploma or equivalent required.* One (1) year experience in customer service, fire/rescue, or use of phone/radio communication system required. Must be able to type/keyboard 35 net wpm

Bilingual (Spanish/English) may be required. Completion of a pre-employment criminal records check and conditional offer drug screen, auditory exam, and psychological evaluation required. *Equivalent combination of education and work experience may be substituted for requirements on a year-for-year basis.

Physical Requirements & Working Conditions The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a mission critical call center operating 24/7/365.

Noise level is moderate to loud. Work hours vary (e.g. days, shifts, weekends, overtime/extra hours, holidays, emergency call-in)

Work may be stressful when dealing with time constraints, multiple/changing priorities competing priorities, crisis situations, emotionally charged situations and distraught individuals. Work requires physical activity including extended periods of sitting, reaching, grasping, occasional standing, walking, balancing, kneeling, bending, stooping, squatting, pushing, and pulling. Work also requires the ability to lift/carry objects weighing up to 10 pounds and occasionally up to 25 pounds.

Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close, distance and color vision, depth perception, and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges.

Incumbent must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment. Douglas County is an EOE - Disability/Veterans

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