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911 Operator Dispatcher Jobs (NOW HIRING)

Franklin County

911 Dispatcher

Union, MO · On-site

$26.50/hr

Department: 911 Dispatch Schedule: Full time 12-hour shifts (6:30-6:30) on a set rotation ... Operating a personal computer and standard office equipment. * Establishing and maintaining ...

City of Waxahachie, TX

911 Dispatcher

Waxahachie, TX · On-site

$56K - $79K/yr

Procedures used in operating computer-aided dispatch and E-911 systems. * Standard radio broadcasting and dispatch procedures and rules. * Operations, services, and activities of the city. * English ...

CATALDO AMBULANCE SERVICE

Dispatcher - EMS

Malden, MA · On-site

$25 - $32/hr

Operating within our 911 Emergency Communications Call Center, this unique telecommunicator ... Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and ...

Summit County, CO

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

... 911 Dispatcher for Summit County. Works directly with the public, law enforcement, fire and EMS ... operating procedures. * Maintains incident and status histories accurately in the Computer Aided ...

Summit County Government (CO)

911 Dispatcher

Frisco, CO

$35.38 - $50.89/hr

Description Serves as a professional 911 Dispatcher for Summit County. Works directly with the ... operating procedures. Maintains incident and status histories accurately in the Computer Aided ...

King William County

911 Dispatcher

King William, VA · On-site

$44K/yr

Maintains working knowledge of operating procedures of agencies served by 911 center; Utilizes computer data base for mapping, data collection and computer aided dispatch; Performs related tasks as ...

Securitas Technology

911 Dispatcher

Uniontown, OH

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

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911 Operator Dispatcher information

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How much do 911 operator dispatcher jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for 911 operator dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a 911 operator dispatcher?

911 operator dispatchers are emergency communication professionals who receive and respond to emergency and non-emergency calls. They assess the situation, gather critical information, and dispatch the appropriate emergency services such as police, fire, or medical personnel. These dispatchers play a vital role in public safety by remaining calm under pressure, providing instructions to callers, and coordinating timely responses. They must also accurately document information and maintain communication with first responders during incidents.

What are the key skills and qualifications needed to thrive as a 911 operator dispatcher?

To thrive as a 911 Operator Dispatcher, you need strong multitasking abilities, quick decision-making skills, and knowledge of emergency protocols, usually supported by a high school diploma and specialized training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and certifications like Emergency Medical Dispatcher (EMD) are typically required. Exceptional communication, composure under pressure, and empathy are crucial soft skills for effectively managing emergency calls. These abilities are essential to ensure accurate information relay, rapid response, and calm, supportive interactions during high-stress situations.

What are some common challenges faced by 911 operator dispatchers, and how can I prepare for them?

911 Operator Dispatchers often face high-stress situations, including managing multiple emergency calls simultaneously and making quick decisions under pressure. The role requires excellent communication skills and emotional resilience, as you'll interact with distressed callers and coordinate with police, fire, and medical teams. Preparing through scenario-based training, developing active listening skills, and practicing stress management techniques can help you succeed. Additionally, many agencies provide ongoing support and training to help dispatchers handle these challenges effectively.

What is the difference between 911 Operator Dispatcher vs Emergency Communications Officer?

Aspect911 Operator DispatcherEmergency Communications Officer
Required CredentialsHigh school diploma, dispatcher certification, CPR/First AidSimilar certifications, often including emergency dispatch training
Work EnvironmentEmergency call centers, public safety agenciesPublic safety agencies, emergency call centers
Employer & IndustryPolice, fire, EMS departmentsPublic safety agencies, emergency response centers
Common Search & ComparisonYesYes

Both 911 Operator Dispatchers and Emergency Communications Officers work in emergency call centers, handling urgent calls and dispatching services. While their roles are similar, the terminology varies by region and agency. Generally, they require comparable certifications and work in similar environments within public safety sectors.

Is being a 911 operator dispatcher worth it?

911 operator dispatchers play a critical role in emergency response by coordinating calls and dispatching services. The job often requires strong communication skills, the ability to handle high-stress situations, and shift work, including nights and weekends. While it can be rewarding for those interested in public service, it also involves emotional challenges and a demanding workload.

Is it hard to be hired as a 911 operator dispatcher?

Becoming a 911 operator dispatcher can be competitive, as it often requires passing written exams, background checks, and training programs. Candidates should have strong communication skills, the ability to handle stressful situations, and sometimes obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification.
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What states have the most 911 Operator Dispatcher jobs?

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What job categories do people searching 911 Operator Dispatcher jobs look for?

The top searched job categories for 911 Operator Dispatcher jobs are:

911 Operator Dispatcher jobs near you
Infographic showing various 911 Operator Dispatcher job openings in the United States as of August 2026, with employment types broken down into 39% Full Time, 59% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

911 Dispatcher

Franklin County

Union, MO • On-site

$26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

911 Dispatcher

No experience is necessary.

Experienced dispatchers encouraged to apply with credit given for previous experience.

Department: 911 Dispatch

Schedule: Full time 12-hour shifts (6:30-6:30) on a set rotation, switching between days and nights every 28 days (4 weeks), working every other weekend and holidays as they fall with the rotation

Deadline: Applications will be accepted on-going until positions are filled.

Position Objectives:

The Mission of Franklin County Communications/911 is to contribute to the safety and quality of life of our community by linking our citizens and public safety agencies with efficient, reliable, responsive, and professional communication services. We take pride in dedicating ourselves to professionalism and public service. We are committed to serving the citizens, patrons, and emergency responders of Franklin County with the highest standards to protect life, property, and the environment.

NATURE OF WORK


Directly reports to Lead Dispatcher. Under general supervision, receives and prioritizes E911 and non-emergency telephone calls from the public. Processes information using a computer-aided-dispatch (CAD) system. Dispatches the appropriate emergency service agencies such as police, fire, and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area.

ESSENTIAL FUNCTIONS:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  • Answers calls for emergencies from the public or first responders (telephone or radio) in a prompt and courteous manner.
  • Performs a thorough interrogation of calls, extracts vital information necessary and proper to ascertain the nature and location of the emergency.
  • Determines the proper apparatus and personnel required to service the emergency.
  • Transmits and receives messages on the radio using the proper and approved terminology.
  • Records correct and proper times of all personnel and apparatus activities relevant to an emergency.
  • Maintains knowledge and understanding of the street/location systems as well as call categories and to further has the ability to select the proper street/location and call categories for a given situation quickly and correctly.
  • Maintains a thorough knowledge and complete understanding of all procedures, both permanent and temporary, as they apply to the activities of the Dispatch Center and the Participating Agencies.
  • Performs other assigned work as directed by Shift Supervisors and/or Lead Dispatcher.
  • Maintains knowledge of the operation of all equipment used in the Dispatch Center and independently operates such equipment.
  • Abides by and adheres to all rules and regulations, policies and procedures of the Dispatch Center and the Participating Agencies.
  • Performs other duties as assigned.

WORKING ENVIRONMENT / PHYSICAL DEMANDS:

Work is performed in a communications center and involves sitting for extended periods of time, standing, walking, bending, and reaching. Shift work, weekends, holidays and there are no scheduled breaks.

EMPLOYMENT STANDARDS:

High School Diploma or GED equivalent; completion of Communications basic training; annual continuing education and maintain certifications.

Must possess current Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) certifications, as well as CPR certification. Must also hold Missouri Uniform Law Enforcement System (MULES) certification or obtain all required certifications within one (1) year of appointment. Additional training and/or specialized certifications may be required.

KNOWLEDGE AND SKILLS REQUIRED:

Knowledge of:

  • County and Department policies and procedures.
  • Multi-agency communications center operations and procedures.
  • State statutes and procedures governing dispatch and emergency services.
  • Dispatch and telecommunications equipment operations.
  • Geographical areas serviced by the Agency.

Skills in:

  • Operating a personal computer and standard office equipment.
  • Establishing and maintaining effective working relationships.
  • Communicating clearly both verbally and in writing.
  • Typing quickly and with accuracy.
  • Maintaining composure in stressful situations.
  • Interacting calmly and professionally with emotionally distraught individuals.


Benefits:

  • Affordable health, dental, vision and life insurance
  • Earned and accrued personal leave and catastrophic illness leave
  • Shift differential
  • Pension and Deferred Compensation plans; LAGERS, CERF and 457 Savings Plan
  • Holiday pay
  • Equal Opportunity Employer

More Information:

  • Applicants will consent to a background screening and/or investigation and drug screening.
  • On-line Employment Application - www.franklinmo.org
  • Telephone inquiries: Franklin County 911 Operations Manager 636-584-6894