ZipRecruiter

Log In

1

911 Operator Dispatcher Jobs (NOW HIRING)

CATALDO AMBULANCE BUSINESS TRUST

Dispatcher

Holyoke, MA · On-site

$23 - $32/hr

Operating within our 911 Emergency Communications Call Center, this unique telecommunicator ... Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and ...

CATALDO AMBULANCE BUSINESS TRUST

Dispatcher

Holyoke, MA · On-site

$23 - $32/hr

Operating within our 911 Emergency Communications Call Center, this unique telecommunicator ... Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and ...

Summit County, CO

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

Continuous Description Serves as a professional 911 Dispatcher for Summit County. Works directly ... operating procedures. * Maintains incident and status histories accurately in the Computer Aided ...

next page

Showing results 1-20

All Jobs911 Operator Dispatcher Jobs

911 Operator Dispatcher information

See salary details

$11

$22

$33

How much do 911 operator dispatcher jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for 911 operator dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

How much do 911 operators make?

911 operator dispatchers in North Carolina typically earn an average annual salary of around $35,000 to $45,000, depending on experience, location, and agency. Salaries can increase with additional certifications, training, and years of service, and the job often requires shift work and strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 Operator Dispatcher, and why are they important?

To thrive as a 911 Operator Dispatcher, you need strong multitasking abilities, quick decision-making skills, and knowledge of emergency protocols, usually supported by a high school diploma and specialized training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and certifications like Emergency Medical Dispatcher (EMD) are typically required. Exceptional communication, composure under pressure, and empathy are crucial soft skills for effectively managing emergency calls. These abilities are essential to ensure accurate information relay, rapid response, and calm, supportive interactions during high-stress situations.

What are 911 operator dispatchers?

911 operator dispatchers are emergency communication professionals who receive and respond to emergency and non-emergency calls. They assess the situation, gather critical information, and dispatch the appropriate emergency services such as police, fire, or medical personnel. These dispatchers play a vital role in public safety by remaining calm under pressure, providing instructions to callers, and coordinating timely responses. They must also accurately document information and maintain communication with first responders during incidents.

What qualifications do I need to be a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies require completion of dispatch training programs and may prefer candidates with prior emergency services experience or certifications such as CPR or emergency medical dispatch training.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and sometimes psychological evaluations. Candidates often need strong communication skills, the ability to handle stressful situations, and relevant certifications or training to improve their chances of being hired.

What are some common challenges faced by 911 Operator Dispatchers, and how can I prepare for them?

911 Operator Dispatchers often face high-stress situations, including managing multiple emergency calls simultaneously and making quick decisions under pressure. The role requires excellent communication skills and emotional resilience, as you'll interact with distressed callers and coordinate with police, fire, and medical teams. Preparing through scenario-based training, developing active listening skills, and practicing stress management techniques can help you succeed. Additionally, many agencies provide ongoing support and training to help dispatchers handle these challenges effectively.

What is the difference between 911 Operator Dispatcher vs Emergency Communications Officer?

Aspect911 Operator DispatcherEmergency Communications Officer
Required CredentialsHigh school diploma, dispatcher certification, CPR/First AidSimilar certifications, often including emergency dispatch training
Work EnvironmentEmergency call centers, public safety agenciesPublic safety agencies, emergency call centers
Employer & IndustryPolice, fire, EMS departmentsPublic safety agencies, emergency response centers
Common Search & ComparisonYesYes

Both 911 Operator Dispatchers and Emergency Communications Officers work in emergency call centers, handling urgent calls and dispatching services. While their roles are similar, the terminology varies by region and agency. Generally, they require comparable certifications and work in similar environments within public safety sectors.

How much do 911 dispatch operators make?

911 dispatch operators typically earn a median annual salary of around $45,000 to $50,000, though this can vary based on location, experience, and certifications. Many also work irregular hours, including nights and weekends, and require strong communication and multitasking skills.
More about 911 Operator Dispatcher jobs
What cities are hiring for 911 Operator Dispatcher jobs? Cities with the most 911 Operator Dispatcher job openings:
What states have the most 911 Operator Dispatcher jobs? States with the most job openings for 911 Operator Dispatcher jobs include:
What job categories do people searching 911 Operator Dispatcher jobs look for? The top searched job categories for 911 Operator Dispatcher jobs are:
911 Operator Dispatcher jobs near you

Dispatcher

CATALDO AMBULANCE BUSINESS TRUST

Holyoke, MA • On-site

$23 - $32/hr

Full-time

Posted 12 days ago

Job description

Position Summary / General Scope:

Emergency Medical Dispatcher (EMD) acts as the vital first point of contact for 911 medical emergencies, gathering critical information, determining response levels, and dispatching ambulances while providing pre-arrival instructions to callers. They are responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportation, and ensure timelines are being met or new arrival expectations are set.

Key Responsibilities

  • Answering and processing emergency and non-emergency calls, rapidly assessing the nature and location of medical emergencies.
  • Rapidly gather relevant information
  • Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resources
  • Provides crucial, step by step medical instructions to callers while responders are en route.
  • Review available resources and communicate expected arrival times with healthcare facilities
  • Maintain communication and expectations with healthcare facilities
  • Monitors field personnel locations, track status, and manage logistics using GPS and CAD systems.
  • Maintains accurate, real time records of calls and incident times.
  • Multitask data entry 20-30 words per minute with active listening during call processing.
  • Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.
  • Must maintain a reliable attendance record
  • Completes other duties as requested and assigned

Education:

  • High school diploma or GED equivalent.

Licensure, Certification, Registration:

  • EMD Certification
  • CPR Certification
  • 911 Certification
  • Telecommunicator Certification

Experience:

  • Must have minimal medical training or telecommunications experience, or at least one year of experience as an EMS or Public Safety Dispatcher.
  • Experience with computer systems required, including web-based applications and some Microsoft Office applications preferred.

Knowledge, Skills and Abilities:

  • Excellent verbal communication, communicates effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions.
  • Ability to speak clearly and concisely, providing detailed information under stressful circumstances.
  • Ability to record, transmit and report information accurately.
  • Analytical skills to gather and interpret data
  • Ability to exercise sound judgment and discretion at all times
  • Knowledge of medical terminology preferred, not required.
  • Ability to work in fast-paced environment and multi-task
  • Ability to work well independently and within a team setting

Requirements:

  • Day, Evening, Overnight, Weekends and Holidays may be required.
  • Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.
  • Comply with UDS drug screening at any and all times
  • Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually.

Physical, Mental and Sensory Requirements

  • Ability to hear various frequencies, distinguish sounds and work in environment with consistent background noise.
  • Consistent close eye work and clear vision for screens, color/depth perception, and peripheral vision for data analysis and monitoring.
  • Clear, concise verbal communication, potentially shouting or speaking loudly over noise, and active listening.
  • Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged time periods. (fingering, pushing, pulling).
  • Ability to sit, stand and alternate positions for extended periods of time.
  • Exerting light force up to 10-25 lbs. for tasks like lifting, carrying, pushing/pulling.
  • Ability to work in environment with constant phone/radio calls, interruptions, urgent/emergency situations, and emotionally charged callers.
  • Strong multitasking, problem-solving, attention to detail, memory, and emotional stability in stressful environments