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Telecommunications Dispatcher Jobs (NOW HIRING)

State of North Carolina

NC · On-site

... telecommunications ... dispatch, and emergency communications support for the Zoo's public safety and operational needs.

Bartlesville, City of (OK)

Dispatcher

Bartlesville, OK · On-site

$40K/yr

FCC regulations related to the use of radio and telecommunications equipment. Operation of radio, computer aided dispatch and other telecommunications equipment. Operation of OLETS, NCIC, and other ...

Iowa Tribe of Oklahoma

Dispatcher

Perkins, OK · On-site

The Dispatcher is responsible for simultaneously operating a multi-channel radio console and a ... Ability to operate a variety of communications and telecommunications equipment. * Ability to type ...

Iowa Tribe of Oklahoma

Dispatcher

Perkins, OK

The Dispatcher is responsible for simultaneously operating a multi-channel radio console and a ... Ability to operate a variety of communications and telecommunications equipment. * Ability to type ...

City of Redlands

Police Dispatcher - LATERAL

Redlands, CA · On-site

$60K - $77K/yr

Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system; Monitors, surveillance cameras, and other miscellaneous equipment;

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Telecommunications Dispatcher information

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$11

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$33

How much do telecommunications dispatcher jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for telecommunications dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as airline or emergency services dispatchers, with airline dispatchers earning higher salaries due to required certifications and advanced training. Emergency services dispatchers in large metropolitan areas or with extensive experience and certifications can also earn higher wages. Salary levels depend on industry, location, experience, and certifications held.

What is a Telecommunications Dispatcher job?

A Telecommunications Dispatcher is responsible for receiving and transmitting emergency and non-emergency calls for service. They operate communication equipment to coordinate responses from police, fire, ambulance, or other emergency personnel. Dispatchers must stay calm under pressure, quickly assess situations, and relay accurate information. They also maintain records of calls and dispatcher activity. Strong multitasking, communication, and problem-solving skills are essential for success in this role.

Is it hard to get hired as a dispatcher?

Getting hired as a telecommunications dispatcher can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and sometimes relevant certifications or training. Entry-level positions may be easier to obtain, while more specialized roles could require experience or specific technical knowledge.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass background checks and assessments. Certification in emergency dispatching and strong communication skills are also important for the role.

What are the key skills and qualifications needed to thrive in the Telecommunications Dispatcher position, and why are they important?

To thrive as a Telecommunications Dispatcher, you need strong multitasking abilities, attention to detail, and excellent verbal communication skills, often supported by a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio operation, and sometimes certifications like APCO or state-specific communications training is typically required. Remaining calm under pressure, displaying empathy, and being able to quickly problem-solve are important soft skills in this role. These competencies ensure effective coordination of information and resources during emergency and non-emergency situations, supporting public safety and quick incident resolution.

What is a telecommunications dispatcher?

A telecommunications dispatcher is a professional responsible for receiving, prioritizing, and transmitting emergency and non-emergency calls to coordinate response teams such as police, fire, or medical services. They use radio and computer systems to relay information quickly and accurately, often working in a control center environment and requiring strong communication skills and attention to detail.

What does a typical shift look like for a Telecommunications Dispatcher, and how do they coordinate with other emergency personnel?

A typical shift for a Telecommunications Dispatcher often involves monitoring multiple communication channels, taking incoming emergency and non-emergency calls, and dispatching the appropriate personnel or services. Dispatchers work closely with law enforcement, fire departments, and emergency medical services, relaying critical information and updates in real time. Shifts can be highly dynamic and may require working nights, weekends, or holidays, as public safety operations function 24/7. Teamwork and precise communication are essential for coordinating responses and ensuring effective service delivery during high-pressure situations.

More about Telecommunications Dispatcher jobs
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What states have the most Telecommunications Dispatcher jobs? States with the most job openings for Telecommunications Dispatcher jobs include:
What job categories do people searching Telecommunications Dispatcher jobs look for? The top searched job categories for Telecommunications Dispatcher jobs are:
Telecommunications Dispatcher jobs near you
PER DIEM Emergency Telecommunications Dispatcher

PER DIEM Emergency Telecommunications Dispatcher

City of Hartford, CT

Hartford, CT • On-site

$33 - $38/hr

Part-time

Posted 12 days ago

Job description

Salary: See Position Description
Location : Public Safety Complex - 253 High Street Hartford, CT 06103, CT
Job Type: Part Time
Job Number: 01937
Department: Emergency Services & Telecommunications
Opening Date: 06/30/2026
Closing Date: Continuous
Description
THIS IS A PER DIEM (AS NEEDED) POSITION FOR PUBLIC SAFETY ANSWER POINT* EMPLOYEES WHO ARE FULLY CERTIFIED AND CREDENTIALED AS A PUBLIC SAFETY TELECOMMUNICATOR**.
*PSAP as defined by C.G.S. Sec. 28-25. (10)
**As required by the State of Connecticut Regulations, Title 28, Sec. 28-30-1 through 28-30-10 as applicable
Vacancies are in the Department of Emergency Services and Telecommunication. Under general supervision, performs the full range of duties in emergency telecommunications on an as needed basis. Per Diem Emergency Telecommunication Dispatchers ("Per Diem ETDs") are utilized to fill vacant positions within the City PSAP on an as needed basis. Scheduling is dependent on both the availability of the incumbent and the existence of vacancies within the City PSAP on any given shift.
Incumbents in this position are the first point of contact with the public and are responsible for receiving telephone requests for police, fire, and emergency medical service, determining the nature and location of service required and taking action necessary to ensure that service is provided. Questions callers to obtain relevant information and, based on established operating procedures, determines the appropriate response required and the need for pre-arrival instructions. Analyzes speech pattern, tone of voice, etc. of caller to assess their emotional state; takes necessary action to calm caller; provides advice, counsel, assistance, and referral services as required by the circumstances. Reads and interprets information on dispatch console screen to determine the reliability of dispatch priority assigned to incident, the accuracy of district assignment, and the order in which calls should be dispatched. Speaks over radio or phone to dispatch field units to scene of requested emergency service, to check on status of field units, to relay unit-to-unit transmissions, and to receive requests for auxiliary emergency services such as ambulances and tow trucks. Operates computers to transmit, receive, or input police, fire, and emergency medical services records information.
The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties.
This position is Non-Union and does not have any set schedule or hours of work. Per Diem ETDs are at-will employees and are utilized only when a permanent full-time ETD is not available to work.
Salary Information:The hourly rate salary for this position is as depicted on the table below:
Per Diem Training Rate of PayPer Diem Call Taker Rate of PayPer Diem Fully Certified Emergency Telecommunication Dispatcher Rate of Pay$ 28.00$33.00$38.00
  • Per Diem Training Rate of Pay: To be paid while all Per Diem ETDs are in training.
  • Per Diem Call Taker Rate of Pay: To be paid to Per Diem ETDs who are cleared by the Director of Emergency Services and Telecommunications or their designee in the positions of Call Taker and/or EMS Dispatcher only.
  • Per Diem Fully Certified ETD Rate of Pay: To be paid to Per Diem ETDs who are cleared by the Director of Emergency Services and Telecommunications in all Public Safety Answer Point (PSAP) Positions as a certified ETD (Public Safety Telecommunicator).
  • Premium overtime and benefits afforded to Per Diem ETDs will be in accordance with applicable state and federal laws except that:
    • Work performed on an actual City Holiday will be paid one and one-half (1 1/2) times their hourly rate of pay for all hours worked; and
    • Per Diem ETDs will receive shift differential pay for hours worked on applicable shifts only, as follows:
      • 2nd Shift - Five percent (5%) of their hourly rate of pay
      • 3rd Shift - Seven percent (7%) of their hourly rate of pay
  • The Director of Emergency Services and Telecommunication will determine the appropriate length of time for any required training before the Per Diem ETD can independently perform at any position within the PSAP.

Knowledge, Skills & Abilities
The examination will include rating your training and experience as described on your application and may include a written test, an oral test or a combination thereof. All parts of the examination, including rating and tests, will be related to the requirements of the position. The examination will be designed to measure:
Knowledge of:
- Policies and procedures for Police, Fire, and Emergency Medical Services
- The geographic layout of Hartford
- The proper application of radio communication codes and terms
- Pertinent laws, statutes, court decisions, and ordinances
- The function and services provided by various City departments
Skill in:
- Taking and processing calls for emergency assistance
- Dispatching emergency units
- Operating computer terminals and dispatch console
- Communicating effectively with a variety of people who may be experience extreme emotional upset, may have cognitive difficulty or who may be under the influence of mind-altering substances
Ability to:
- Evaluate situations quickly and accurately, prioritize tasks, adjust priorities, and remain focused when the number and variety of tasks change or when faced with situations that may be upsetting
- Take information from multiple sources regarding an ongoing situation and produce an accurate narrative with key elements and facts
- Listen and/or give instructions while quickly and accurately entering information using a keyboard
- Remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions, and directions.
- Make quick, yet sound decisions based upon policies, procedures, triage guides, laws, rules, and regulations
- Maintain a valid State of Connecticut Telecommunicator Certification
Qualifications
Open to all qualified applicants who meet the following qualifications:
Currently employed in a Connecticut located Emergency Call Center (ECC) or Dispatch Center (PSAP as defined by C.G.S. Sec. 25-28. (10)) and possesses and maintains the required certifications indicated below.
Licenses; Certifications; Special Requirements:
- Valid State of Connecticut Telecommunications Certification
- Valid NCIC/COLLECT Certification
- Successful completion of a State of Connecticut recognized Emergency Medical Dispatch Course
- Possession of a valid Driver's License preferred
Physical Demands and Working Conditions:
Work is performed under stressful conditions.
A COPY OF YOUR HIGH SCHOOL DIPLOMA, GED CERTIFICATE OR TRANSCRIPT MUST BE ATTACHED TO YOUR APPLICATION. A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT.
Other Information
  • Application must be completed in its entirety, including required documentation. Applications without proper documentation shall result in your disqualification.
  • All correspondence and information concerning the application and testing process will occur via email, unless otherwise requested at the time of application.
  • Please be sure to check your junk and spam email for all recruitment communication.
  • Applications via facsimile or email are not accepted.

EMPLOYMENT PREFERENCES AND LEGAL NOTICES
  • Hartford Residency Preferred: Preferably be a bona-fide resident of the City of Hartford at the time of application. A completed City of Hartford Residency Affidavit including proof of residency as indicated on the RESIDENCY AFFIDAVIT may be submitted.
  • Veteran's Preference Form: Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form, along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs.
  • Americans With Disabilities Act: The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation in the application or testing process, please contact the Human Resources Department.
  • An Affirmative Action/Equal Opportunity Employer: The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.

01
I possess a State of CT Telecommunicator Certification.
  • Yes
  • No

02
I have attached my State of Connecticut Telecommunications Certification.
  • Yes
  • No

03
I possess a valid NCIC/COLLECT Certification.
  • Yes
  • No

04
I have attached my NCIC/COLLECT Certification.
  • Yes
  • No

05
I have attached a certificate of completion of a Emergency Medical Dispatch Course that is recognized by the State of Connecticut.
  • Yes
  • No

06
I understand that this position is NOT full-time; this position is Per Diem and hours of work may vary depending on my schedule availability and the existence of vacancies within the City PSAP.
  • Yes
  • No

07
Are you currently employed in a Connecticut located ECC or PSAP (as defined by C.G.S. Sec. 28-25.(10) as required for this position? If so, please provide the name of your employer.
Required Question

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