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Telecommunications Dispatcher Jobs (NOW HIRING)

shentel

Dispatcher II

Waynesboro, PA · On-site

Each member will be competent with the basic scope of Dispatching and general operational field duties associated with multi-service telecommunications networks. Responsibilities include, but are not ...

shentel

Dispatcher II

Roanoke, VA · On-site

Each member will be competent with the basic scope of Dispatching and general operational field duties associated with multi-service telecommunications networks. Responsibilities include, but are not ...

Bartlesville, City of (OK)

Dispatcher

Bartlesville, OK · On-site

$40K/yr

FCC regulations related to the use of radio and telecommunications equipment. Operation of radio, computer aided dispatch and other telecommunications equipment. Operation of OLETS, NCIC, and other ...

Iowa Tribe of Oklahoma

Dispatcher

Perkins, OK · On-site

The Dispatcher is responsible for simultaneously operating a multi-channel radio console and a ... Ability to operate a variety of communications and telecommunications equipment. * Ability to type ...

Iowa Tribe of Oklahoma

Dispatcher

Perkins, OK · On-site

The Dispatcher is responsible for simultaneously operating a multi-channel radio console and a ... Ability to operate a variety of communications and telecommunications equipment. * Ability to type ...

Iowa Tribe of Oklahoma

Dispatcher

Perkins, OK · On-site

The Dispatcher is responsible for simultaneously operating a multi-channel radio console and a ... Ability to operate a variety of communications and telecommunications equipment. * Ability to type ...

City of Redlands

Police Dispatcher - LATERAL

Redlands, CA · On-site

$65K - $86K/yr

Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system; Monitors, surveillance cameras, and other miscellaneous equipment;

City of Waxahachie, TX

911 Dispatcher

Waxahachie, TX · On-site

$56K - $79K/yr

Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement, emergency medical, and fire agencies; coordinate wreckers ...

City of Waxahachie

911 Dispatcher

Waxahachie, TX

$56K - $79K/yr

Performs a variety of technical dispatching tasks in support of the telecommunications program. Performs other duties as assigned. Duties and Responsibilities The duties listed below represent the ...

Peak Utility Services Group

Dispatcher

Wrentham, MA · On-site

$25/hr

... Natural Gas, and Telecommunications industries. We provide a full suite of engineering ... Position Title: Dispatcher - Paving division Our Core Values: Guided by Safety. Focused on ...

New

Riley Brothers

Dispatcher

Wrentham, MA · On-site

$25/hr

... Natural Gas, and Telecommunications industries. We provide a full suite of engineering ... Position Title: Dispatcher - Paving division Our Core Values: Guided by Safety. Focused on ...

New

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Telecommunications Dispatcher information

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How much do telecommunications dispatcher jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for telecommunications dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a telecommunications dispatcher?

A Telecommunications Dispatcher is responsible for receiving and transmitting emergency and non-emergency calls for service. They operate communication equipment to coordinate responses from police, fire, ambulance, or other emergency personnel. Dispatchers must stay calm under pressure, quickly assess situations, and relay accurate information. They also maintain records of calls and dispatcher activity. Strong multitasking, communication, and problem-solving skills are essential for success in this role.

What does a typical shift look like for a telecommunications dispatcher, and how do they coordinate with other emergency personnel?

A typical shift for a Telecommunications Dispatcher often involves monitoring multiple communication channels, taking incoming emergency and non-emergency calls, and dispatching the appropriate personnel or services. Dispatchers work closely with law enforcement, fire departments, and emergency medical services, relaying critical information and updates in real time. Shifts can be highly dynamic and may require working nights, weekends, or holidays, as public safety operations function 24/7. Teamwork and precise communication are essential for coordinating responses and ensuring effective service delivery during high-pressure situations.

What are the key skills and qualifications needed to thrive in the telecommunications dispatcher position, and why are they important?

To thrive as a Telecommunications Dispatcher, you need strong multitasking abilities, attention to detail, and excellent verbal communication skills, often supported by a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio operation, and sometimes certifications like APCO or state-specific communications training is typically required. Remaining calm under pressure, displaying empathy, and being able to quickly problem-solve are important soft skills in this role. These competencies ensure effective coordination of information and resources during emergency and non-emergency situations, supporting public safety and quick incident resolution.

Is it hard to get hired as a telecommunications dispatcher?

Getting hired as a telecommunications dispatcher can be competitive, but having good communication skills, multitasking ability, and relevant certifications such as CPR or emergency dispatch training can improve your chances. Employers often look for prior experience in customer service or emergency response environments and may require background checks and drug testing.
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Telecommunications Dispatcher jobs near you
Infographic showing various Telecommunications Dispatcher job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Dispatcher II

shentel

Waynesboro, PA • On-site

Full-time

Posted 6 days ago

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

78th of 99 rated telecommunications companies

Job description

Job Summary:

This role will provide valued support in a team environment and work within the Operations Support Center. Additionally, this team will work with the Drop Coordinators in support of the in-house and any Shentel contract partner technicians. Each member will be competent with the basic scope of Dispatching and general operational field duties associated with multi-service telecommunications networks.

Responsibilities include, but are not limited to, creating, dispatching, and clearing trouble reports for all companies of Shentel. Vital to determining the nature of the trouble and the proper department to handle them, Dispatchers will analyze all reported troubles and dispatch those troubles to the proper department for the necessary service work. These actions include daily contact with internal and external customers, Network Technicians, and Management regarding service orders, dispatching and clearing of troubles, and any service problems.

Job Responsibilities:

  • Coordinates and relays information to the SR Dispatcher concerning the scheduling of installation and repair activities.
  • Keeps track of schedules, routes and field personnel.
  • Assures work queue processing across all Dispatch Business Types in all states or areas.
  • Dispatches Technicians on troubles and orders.
  • Provides additional information to Technician as needed for troubleshooting.
  • Provisions customer premise equipment (CPE).
  • Assists Technicians when the customer experience or any field metric is in jeopardy due to system issues or limitations outside of the Technician’s control.
  • Communicates and contacts internal and external customers through various means of interactions.
  • Provides support to contractors, vendors, third parties, and internal departments to achieve stated goals.
  • Maintains effective contractor relationships through daily communication and leverages systems to support all lines of field operations.

Qualification Requirements:

•   Education: High School Diploma required.

•   Experience Level:

  • 2-3 years of Communications/Customer Service experience required.
  • 2-3 years of Telecommunications experience is required.
  • 0-2 years of Project Management/Capacity Coordination experience preferred.
  • 2 years of experience with workforce analytics preferred, preferably in workforce or contact centers with at least 15 employees.
  • 2 years of experience with Workforce Management software such as Commforce, Cisco, Genesys/i3, or Optimizer preferred.

Job Skills & Knowledge:

Skill Requirements:

  • Proficient with the Interactive Desktop and Quality applications in Genesys/i3.
  • Familiar with SmartSheet applications.
  • Highly skilled in the field work force scheduling system.

Knowledge of:

  •  Microsoft Excel, Word, Visio, BI, Tableau, FSM/CSG, Commforce, iCommV, OTIS, and other telecommunications support related tools.
  • Copper, coax, wireless and fiber technology and applications.

Other Requirements:

  • Strength Level: This is sedentary work.
  •  

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