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Security Operations Dispatcher Jobs (NOW HIRING)

City of Lubbock

Airport Operations Dispatcher

Lubbock, TX · On-site

$40.56K/yr

... Operations Communication Center which includes security system management and emergency dispatch ... Perform terminal building inspections to insure safety, security, cleanliness, and appropriate ...

Afognak

Security Operations Center Dispatcher

AL · On-site

$17 - $19/hr

Taxable Entity AFOGNAK DIVERSIFIED SERVICES INC Job Title Security Operations Center Dispatcher Location AL Mobile Airbus - Mobile, AL 36615 US (Primary) Category Security and Protective Services Job ...

Bayhealth

Security Operations Center- Dispatcher

Dover, DE · On-site

$16.75 - $22/hr

Provides alarm monitoring and security surveillance, reviewing and saving surveillance video as ... During activation of the Emergency Operations Center, acts as command center call taker. Department ...

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How much do security operations dispatcher jobs pay per hour?

As of May 29, 2026, the average hourly pay for security operations dispatcher in the United States is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Security Operations Dispatcher, and why are they important?

To thrive as a Security Operations Dispatcher, you need strong situational awareness, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and security monitoring tools is typically required. Excellent communication, calmness under pressure, and problem-solving skills set top performers apart in this role. These skills and qualities are vital to ensure quick, accurate responses to emergencies and effective coordination of security personnel.

What are some common challenges faced by Security Operations Dispatchers, and how can they effectively manage them?

Security Operations Dispatchers often face challenges such as handling multiple incidents simultaneously, maintaining clear communication under pressure, and managing rapidly changing situations. To effectively manage these challenges, dispatchers rely on strong organizational skills, detailed incident tracking, and prioritization of calls based on urgency. Regular training, familiarity with security protocols, and effective teamwork with field officers and other dispatchers are essential to staying composed and ensuring safety and quick response times.

What does a Security Operations Dispatcher do?

A Security Operations Dispatcher is responsible for monitoring security systems, such as alarms and surveillance cameras, and coordinating responses to incidents or emergencies. They communicate with security personnel, law enforcement, and emergency services to ensure a swift and effective response to any security threats or safety concerns. Dispatchers also document incidents, maintain detailed logs, and may assist with administrative tasks related to security operations. Their role is crucial in maintaining safety and security within an organization or facility.

What is the role of a security dispatcher?

A security dispatcher is responsible for monitoring security systems, receiving and prioritizing emergency calls, and coordinating responses with security personnel or emergency services. They often use communication tools like radios and computer-aided dispatch systems and require strong communication skills and attention to detail. The role involves maintaining situational awareness to ensure prompt and effective security responses.

What is the difference between Security Operations Dispatcher vs Security Guard?

AspectSecurity Operations DispatcherSecurity Guard
CredentialsBasic security training, communication skillsSecurity license or certification, sometimes specialized training
Work EnvironmentMonitoring centers, call centers, dispatching security personnelOn-site at client locations, patrols, static posts
Employer & IndustrySecurity companies, law enforcement supportPrivate security firms, retail, corporate, or industrial sites
Primary RoleCoordinate security responses, monitor alarms, dispatch officersPatrol, monitor premises, prevent theft or vandalism

While Security Operations Dispatchers focus on coordinating security efforts and monitoring systems remotely, Security Guards are physically present on-site providing security services. Both roles are essential in the security industry but differ in responsibilities, work environment, and required credentials.

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Security Operations Dispatcher jobs near you

SECURITY OPERATIONS DISPATCHER - MULTIPLE POSITIONS

Durham County

Durham, NC • On-site

$16.25 - $21.25/hr

Full-time

Posted 21 days ago

Job description

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields-giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.
DEPARTMENT:
GENERAL SERVICES
DATE POSTED:
MAY 8, 2026
CLOSING DATE:
OPEN UNTIL FILLED
HIRING RANGE:
$ 45,550.00 - $55,550.00
POSITION NUMBER:
MULTIPLE
JOB TYPE:
FULL-TIME, NON-EXEMPT
This posting is subject to close without prior notification.
GENERAL DESCRIPTION:
The Security Operations Dispatcher serves as the central coordination point for all security-related activities within the County's Security Operations Center (SOC). This position is responsible for monitoring, assessing, and responding to security events in real time to protect County employees, facilities, and assets.
The role requires continuous situational awareness, rapid decision-making, and effective communication with internal stakeholders, emergency responders, contractors, and the public.
The Security Operations Center (SOC) operates 24 hours a day, 7 days a week. This position requires working assigned 8-hour shifts, which may include evenings, weekends, and holidays. Schedules are determined based on operational needs, and employees will be assigned to specific shifts to ensure continuous coverage.
DUTIES AND RESPONSIBILITIES:
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
  • Monitor security systems including CCTV, access control systems, intrusion alarms, and other surveillance technologies.
  • Receive, prioritize, and respond to security alarms, incidents, and emergency calls.
  • Dispatch appropriate personnel (security officers, emergency responders, contractors) based on incident type and severity.
  • Serve as the primary communication hub during security incidents, ensuring timely and accurate information sharing.
  • Coordinate with local law enforcement, fire, EMS, and other emergency response agencies during incidents.
  • Investigate security alerts and potential breaches using available tools and systems.
  • Document all incidents, activities, and communications in system logs and reports in accordance with established procedures.
  • De-escalate situations involving employees, visitors, or members of the public when necessary.
  • Maintain awareness of facility layouts, access points, and emergency procedures to support response efforts.
  • Support continuity of operations by assisting in emergency preparedness, drills, and response coordination.
  • Identify and report system issues, vulnerabilities, or operational concerns to supervisors.
  • Ensure compliance with County security policies, procedures, and standard operating protocols
  • Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of security operations, emergency response protocols, and incident reporting procedures
  • Proficiency with surveillance systems (CCTV), access control, alarm monitoring, and dispatch systems
  • Understanding of County facilities, layouts, and operational environments
  • Knowledge of applicable laws, regulations, and safety standards related to security operations
  • Strong communication and interpersonal skills, including the ability to remain calm under pressure
  • Critical thinking and problem-solving skills in high-stress, time-sensitive situations
  • Ability to monitor multiple systems simultaneously while maintaining situational awareness
  • Skill in prioritizing tasks, multitasking, and making sound decisions during emergencies
  • Ability to document incidents accurately with strong attention to detail
  • Ability to coordinate with diverse stakeholders and effectively de-escalate conflicts

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
  • High school diploma or GED required
  • One (1) to two (2) years of experience in a call center, security operations, emergency dispatch, law enforcement, or a related field.

SPECIAL CERTIFICATIONS AND LICENSES:
  • Must possess and maintain a valid state driver's license with an acceptable driving history.
  • The following FEMA courses must be completed within the two years of hire:
      • IS-100.C: Introduction to the Incident Command System
      • IS-200.C: Basic Incident Command System for Initial Response
      • IS-241.C: Decision Making and Problem Solving
      • IS-906: Workplace Security Awareness
  • Supplemental courses may be added to the training plan

PHYSICAL DEMANDS
  • Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
  • Continuous exposure to a high-volume, fast-paced operations environment
  • Frequent interruptions from alarms, radio traffic, and phone communications
  • Elevated noise levels and constant monitoring of multiple systems
  • May be required to work during emergencies, severe weather events, or extended shifts
  • Prolonged periods of sitting and screen monitoring

AMERICANS WITH DISABILITIES ACT COMPLIANCE:
Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
BACKGROUND CHECK STATEMENT:
This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

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