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Security Operations Dispatcher Jobs in Massachusetts

Hebrew SeniorLife

Security Dispatcher

Dedham, MA · On-site

$19.67 - $27.53/hr

This position is based in the Security Operations Center and focuses on radio and phone ... Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service ...

Equum Medical

Security Dispatcher

Dedham, MA · On-site

$19.67 - $27.53/hr

This position is based in the Security Operations Center and focuses on radio and phone ... Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service ...

Constellis

Security Operations Center Operator

Boston, MA · On-site

$28/hr

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch ... Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of ...

Equum Medical

Security Intern

Dedham, MA · On-site

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations ...

Hebrew SeniorLife

Security Intern

Dedham, MA · On-site

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations ...

Hebrew SeniorLife

Security Officer

Dedham, MA · On-site

$18.07 - $25.30/hr

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations ...

Equum Medical

Security Officer

Dedham, MA

$18.07 - $25.30/hr

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations ...

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Security Operations Dispatcher information

What does a security operations dispatcher do?

A Security Operations Dispatcher is responsible for monitoring security systems, such as alarms and surveillance cameras, and coordinating responses to incidents or emergencies. They communicate with security personnel, law enforcement, and emergency services to ensure a swift and effective response to any security threats or safety concerns. Dispatchers also document incidents, maintain detailed logs, and may assist with administrative tasks related to security operations. Their role is crucial in maintaining safety and security within an organization or facility.

What are the key skills and qualifications needed to thrive as a security operations dispatcher, and why are they important?

To thrive as a Security Operations Dispatcher, you need strong situational awareness, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and security monitoring tools is typically required. Excellent communication, calmness under pressure, and problem-solving skills set top performers apart in this role. These skills and qualities are vital to ensure quick, accurate responses to emergencies and effective coordination of security personnel.

What are some common challenges faced by security operations dispatchers, and how can they effectively manage them?

Security Operations Dispatchers often face challenges such as handling multiple incidents simultaneously, maintaining clear communication under pressure, and managing rapidly changing situations. To effectively manage these challenges, dispatchers rely on strong organizational skills, detailed incident tracking, and prioritization of calls based on urgency. Regular training, familiarity with security protocols, and effective teamwork with field officers and other dispatchers are essential to staying composed and ensuring safety and quick response times.

What is the difference between Security Operations Dispatcher vs Security Guard?

AspectSecurity Operations DispatcherSecurity Guard
CredentialsBasic security training, communication skillsSecurity license or certification, sometimes specialized training
Work EnvironmentMonitoring centers, call centers, dispatching security personnelOn-site at client locations, patrols, static posts
Employer & IndustrySecurity companies, law enforcement supportPrivate security firms, retail, corporate, or industrial sites
Primary RoleCoordinate security responses, monitor alarms, dispatch officersPatrol, monitor premises, prevent theft or vandalism

While Security Operations Dispatchers focus on coordinating security efforts and monitoring systems remotely, Security Guards are physically present on-site providing security services. Both roles are essential in the security industry but differ in responsibilities, work environment, and required credentials.

Is it hard to get hired as a security operations dispatcher?

Getting hired as a security operations dispatcher typically requires relevant experience, good communication skills, and knowledge of security systems or dispatch software. Employers often look for certifications such as CPR or security training, and the role may involve shift work, including nights and weekends. While competition can vary, having specialized skills can improve your chances of employment in this field.

What is the role of a security operations dispatcher?

A security operations dispatcher is responsible for monitoring security systems, receiving and prioritizing incident reports, and coordinating responses with security personnel or emergency services. They often use communication tools like radios or computer-aided dispatch systems and require strong communication skills and knowledge of security protocols.

What cities in Massachusetts are hiring for Security Operations Dispatcher jobs?

Cities in Massachusetts with the most Security Operations Dispatcher job openings:

Security Operations Dispatcher jobs near you

Command Center / Dispatch / GSOC (Global Security Operations Center) / Operations Center / Control C

Boston, MA • On-site

Northeast Security, Inc.
Investigation and Physical Security Services • 1 - 5K employees

7.4

Company rating: 7.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

32nd of 118 rated security

Good employer

Recommended by students

Paid breaks

Learn more about Northeast Security, Inc.external

$23/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Overview
Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.
Job Details
Northeast Security is hiring for Command Center / Dispatch / GSOC (Global Security Operations Center) / Operations Center / Control Center Security Officer - Full Time and Part Time Available Hiring Immediately!
**Prior dispatch or command center experience in a fast-paced environment is required**
Recruiters will call to discuss preference upon applying.
Experience in the following systems is preferred:
- AVIGILON ALTA (OPENPATH)
- C-CURE
- LENEL / LENEL 2.0
- SIEMENS
- OTIS PANORAMA 2.0
- CONTINUUM
- MILESTONE
- Lyft Net / SCHINDLER EMS
- ALC WebCtrl
- METASYS
- STRUCTUWARE
- ALTA AWARE
Command Center Officer Responsibilities:
  • Excellent oral and written communications, organizational, and interpersonal skills. Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
  • Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance. Will be required to utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties.
  • Must be able to multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant.
  • Must be able to deescalate irate tenant/customer calls/ access requests.
  • Maintain a neat and professional appearance.
  • Ability to communicate clearly and effectively in English (both written and verbal).
  • Answer incoming lines and alarms.
  • Must be able to remain calm and work well in a fast-paced environment.
  • Communicate with on site security personnel and local emergency services.
  • Write detailed reports on incidents that occurred on the premises daily.
  • Comply with all requirements/directives within the on-site operations manual/post orders.
  • Assume other duties as required by either Client or Northeast Security, Inc.

Command Center Requirements:
  • High School Diploma/GED Equivalent
  • Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
  • Must be at least 18 years of age.
  • Dependable means of transportation
  • Learn and be knowledgeable of all company policies and procedures.
  • Previous 911 Dispatch experience, or related field/education in a fast-paced environment is highly sought

Security Officer Skills:
  • Excellent customer service skills
  • Strong attention to detail
  • Strong written and verbal communication skills
  • Strong professionalism
  • Ability to solve conflict/problem solve.
  • Maintain the highest ethical and professional standards.
  • Must be able to multi-task and self-manage in a dynamic environment.
  • Maintain effective relationships with all levels of the company and client organizations

IND123
Education Requirements
  • High School Diploma

Additional Information / Benefits
  • 401K/403b Plan
  • Dental Insurance
  • Paid Vacation
  • Paid Sick Days
  • Vision Insurance
  • Medical Insurance
  • Life Insurance

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