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Security Operations Dispatcher Jobs in New York (NOW HIRING)

First Student

Dispatcher

Mount Vernon, NY · On-site

$23/hr

... Operations Supervisor/Contract Manager Serves as primary communication liaison with major ... security, a brilliant future, and excellent training. Apply today to join our team! We aspire to ...

New

First Student

Dispatcher

Mount Vernon, NY · On-site

$23/hr

... Operations Supervisor/Contract Manager Serves as primary communication liaison with major ... security, a brilliant future, and excellent training. Apply today to join our team! We aspire to ...

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Security Operations Dispatcher information

What does a security operations dispatcher do?

A Security Operations Dispatcher is responsible for monitoring security systems, such as alarms and surveillance cameras, and coordinating responses to incidents or emergencies. They communicate with security personnel, law enforcement, and emergency services to ensure a swift and effective response to any security threats or safety concerns. Dispatchers also document incidents, maintain detailed logs, and may assist with administrative tasks related to security operations. Their role is crucial in maintaining safety and security within an organization or facility.

What are the key skills and qualifications needed to thrive as a security operations dispatcher, and why are they important?

To thrive as a Security Operations Dispatcher, you need strong situational awareness, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and security monitoring tools is typically required. Excellent communication, calmness under pressure, and problem-solving skills set top performers apart in this role. These skills and qualities are vital to ensure quick, accurate responses to emergencies and effective coordination of security personnel.

What are some common challenges faced by security operations dispatchers, and how can they effectively manage them?

Security Operations Dispatchers often face challenges such as handling multiple incidents simultaneously, maintaining clear communication under pressure, and managing rapidly changing situations. To effectively manage these challenges, dispatchers rely on strong organizational skills, detailed incident tracking, and prioritization of calls based on urgency. Regular training, familiarity with security protocols, and effective teamwork with field officers and other dispatchers are essential to staying composed and ensuring safety and quick response times.

What is the difference between Security Operations Dispatcher vs Security Guard?

AspectSecurity Operations DispatcherSecurity Guard
CredentialsBasic security training, communication skillsSecurity license or certification, sometimes specialized training
Work EnvironmentMonitoring centers, call centers, dispatching security personnelOn-site at client locations, patrols, static posts
Employer & IndustrySecurity companies, law enforcement supportPrivate security firms, retail, corporate, or industrial sites
Primary RoleCoordinate security responses, monitor alarms, dispatch officersPatrol, monitor premises, prevent theft or vandalism

While Security Operations Dispatchers focus on coordinating security efforts and monitoring systems remotely, Security Guards are physically present on-site providing security services. Both roles are essential in the security industry but differ in responsibilities, work environment, and required credentials.

Is it hard to get hired as a security operations dispatcher?

Getting hired as a security operations dispatcher typically requires relevant experience, good communication skills, and knowledge of security systems or dispatch software. Employers often look for certifications such as CPR or security training, and the role may involve shift work, including nights and weekends. While competition can vary, having specialized skills can improve your chances of employment in this field.

What is the role of a security operations dispatcher?

A security operations dispatcher is responsible for monitoring security systems, receiving and prioritizing incident reports, and coordinating responses with security personnel or emergency services. They often use communication tools like radios or computer-aided dispatch systems and require strong communication skills and knowledge of security protocols.

What cities in New York are hiring for Security Operations Dispatcher jobs?

Cities in New York with the most Security Operations Dispatcher job openings:

Security Operations Dispatcher jobs near you

Operations Command Center Dispatcher

Elite Investigations

Yonkers, NY

Full-time, Part-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

Operations Command Center Dispatcher

Located in the Yonkers HQ office, Dispatch is the 24-hour hub for all communications. From National/ Local clients, security officers, requests & concerns, all calls are received by this team and sent to the proper channels.

Job summary:

  • Answer all calls in a timely and professional manner, Following the standard greeting provided during training. Hearing the needs of the caller and pointing them to the department that can further assist, along with sending an email on their behalf 
  • Must be able to multitask – Occ has 2 phones that hold up to 8 calls on hold & provide access control to the front desk of HQ.  
  • Keep a log of information received to communicate with the proper department as well as update Winteam schedule to reflect. Including: Clock ins/out, call outs, early departure, emergencies 
  • Must have the ability to maintain professional composure when dealing with unusual circumstances.  

Required Education and Experience:

  • High school diploma or equivalent required.
  • Minimum 2 years of dispatcher/ customer service experience
  • Must display exceptional customer service and communication skills and always display a professional demeanor and excellent customer service
  • Intermediate computer experience: Outlook 
  • Winteam experience is a plus

Shift Schedule:

  • PT - 6am to 2pm, PT - 2pm to 10pm and FT - 2pm to 10pm
    • Schedule days to be discussed with management

Compensation: Compensation for this role is set and is not subject to negotiation.

Benefits: Benefits such as vacation, medical, dental and vision apply to full-time positions only. Overnight


Elite Investigations embarked on its mission over 40 years ago, aiming to deliver outstanding security services to clients across various sectors. From the very beginning, we have maintained the core belief that attracting and retaining top-tier personnel is essential for securing and satisfying our esteemed clientele. Our commitment to excellence in recruitment means we continually seek out the most skilled and dedicated professionals in the security field.

Over the years, we have built a reputation for reliability and quality, serving a diverse range of clients, including corporations, private businesses, and individuals who require meticulous attention to their security needs. Our team is marked by a strong dedication to customer service, ensuring that we not only meet but exceed our clients’ expectations.

We invite passionate and driven individuals who are interested in pursuing a fulfilling career in the security industry to apply. At Elite Investigations, you will have the opportunity to work alongside experts in the field and contribute to a company that values professionalism, integrity, and innovation in all aspects of security service provision.