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911 Operator Dispatcher Jobs (NOW HIRING)

Summit County Government (CO)

911 Dispatcher

Frisco, CO

$35.38 - $50.89/hr

Description Serves as a professional 911 Dispatcher for Summit County. Works directly with the ... operating procedures. Maintains incident and status histories accurately in the Computer Aided ...

King William County

911 Dispatcher

King William, VA

$44K/yr

Maintains working knowledge of operating procedures of agencies served by 911 center; Utilizes computer data base for mapping, data collection and computer aided dispatch; Performs related tasks as ...

King William County, VA

911 Dispatcher

King William, VA · On-site

$44K/yr

Maintains working knowledge of operating procedures of agencies served by 911 center; * Utilizes computer data base for mapping, data collection and computer aided dispatch; * Performs related tasks ...

Summit County, CO

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Continuous Description Serves as a professional 911 Dispatcher and on-shift leader for Summit ... standard operating procedures. May be required to take over complex calls or situations.

Securitas Technology

911 Dispatcher

Honolulu, HI

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Pafford EMS

911 Communications Dispatcher

El Reno, OK · On-site

... 911 and non-emergency requests for Emergency Medical Services.The center provides dispatch and ... and standard operating procedures, including databases, maps, telephone listings, and other ...

Securitas Technology

911 Dispatcher

Uniontown, OH

$15 - $17/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

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911 Operator Dispatcher information

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How much do 911 operator dispatcher jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for 911 operator dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 911 Operator Dispatcher, and why are they important?

To thrive as a 911 Operator Dispatcher, you need strong multitasking abilities, quick decision-making skills, and knowledge of emergency protocols, usually supported by a high school diploma and specialized training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and certifications like Emergency Medical Dispatcher (EMD) are typically required. Exceptional communication, composure under pressure, and empathy are crucial soft skills for effectively managing emergency calls. These abilities are essential to ensure accurate information relay, rapid response, and calm, supportive interactions during high-stress situations.

What are 911 operator dispatchers?

911 operator dispatchers are emergency communication professionals who receive and respond to emergency and non-emergency calls. They assess the situation, gather critical information, and dispatch the appropriate emergency services such as police, fire, or medical personnel. These dispatchers play a vital role in public safety by remaining calm under pressure, providing instructions to callers, and coordinating timely responses. They must also accurately document information and maintain communication with first responders during incidents.

What are some common challenges faced by 911 Operator Dispatchers, and how can I prepare for them?

911 Operator Dispatchers often face high-stress situations, including managing multiple emergency calls simultaneously and making quick decisions under pressure. The role requires excellent communication skills and emotional resilience, as you'll interact with distressed callers and coordinate with police, fire, and medical teams. Preparing through scenario-based training, developing active listening skills, and practicing stress management techniques can help you succeed. Additionally, many agencies provide ongoing support and training to help dispatchers handle these challenges effectively.

What is the difference between 911 Operator Dispatcher vs Emergency Communications Officer?

Aspect911 Operator DispatcherEmergency Communications Officer
Required CredentialsHigh school diploma, dispatcher certification, CPR/First AidSimilar certifications, often including emergency dispatch training
Work EnvironmentEmergency call centers, public safety agenciesPublic safety agencies, emergency call centers
Employer & IndustryPolice, fire, EMS departmentsPublic safety agencies, emergency response centers
Common Search & ComparisonYesYes

Both 911 Operator Dispatchers and Emergency Communications Officers work in emergency call centers, handling urgent calls and dispatching services. While their roles are similar, the terminology varies by region and agency. Generally, they require comparable certifications and work in similar environments within public safety sectors.

More about 911 Operator Dispatcher jobs
What cities are hiring for 911 Operator Dispatcher jobs? Cities with the most 911 Operator Dispatcher job openings:
What states have the most 911 Operator Dispatcher jobs? States with the most job openings for 911 Operator Dispatcher jobs include:
What job categories do people searching 911 Operator Dispatcher jobs look for? The top searched job categories for 911 Operator Dispatcher jobs are:
911 Operator Dispatcher jobs near you
Infographic showing various 911 Operator Dispatcher job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 1% As Needed, 73% Full Time, 8% Part Time, and 17% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Dispatcher - Lawrence/Merrimack Valley (Per Diem)

CATALDO AMBULANCE SERVICE

Newburyport, MA • On-site

$25 - $32/hr

Other

Medical, Dental, Retirement, PTO

Posted 11 days ago

Cataldo Ambulance rating

5.8

Company rating: 5.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Position Summary / General Scope:

Emergency Medical Dispatcher (EMD) acts as the vital first point of contact for 911 medical emergencies, gathering critical information, determining response levels, and dispatching ambulances while providing pre-arrival instructions to callers. They are responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportation, and ensure timelines are being met or new arrival expectations are set.

Key Responsibilities

  • Answering and processing emergency and non-emergency calls, rapidly assessing the nature and location of medical emergencies.
  • Rapidly gather relevant information
  • Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resources
  • Provides crucial, step by step medical instructions to callers while responders are enroute.
  • Review available resources and communicate expected arrival times with healthcare facilities
  • Maintain communication and expectations with healthcare facilities
  • Monitors field personnel locations, track status, and manage logistics using GPS and CAD systems.
  • Maintains accurate, real time records of calls and incident times.
  • Multitask data entry 20-30 words per minute with active listening during call processing.
  • Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.
  • Must maintain a reliable attendance record
  • Completes other duties as requested and assigned

Education:

  • High school diploma or GED equivalent.

Licensure, Certification, Registration:

  • EMD Certification
  • CPR Certification
  • 911 Certification
  • Telecommunicator Certification

Experience:

  • Must have minimal medical training or telecommunications experience, or at least one year of experience as an EMS or Public Safety Dispatcher.
  • Experience with computer systems required, including web-based applications and some Microsoft Office applications preferred.

Knowledge, Skills and Abilities:

  • Excellent verbal communication, communicates effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions.
  • Ability to speak clearly and concisely, providing detailed information under stressful circumstances.
  • Ability to record, transmit and report information accurately.
  • Analytical skills to gather and interpret data
  • Ability to exercise sound judgment and discretion at all times
  • Knowledge of medical terminology preferred, not required.
  • Ability to work in fast-paced environment and multi-task
  • Ability to work well independently and within a team setting

Requirements:

  • Day, Evening, Overnight, Weekends and Holidays may be required.
  • Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.
  • Comply with UDS drug screening at any and all times
  • Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually.

Physical, Mental and Sensory Requirements

Primarily sedentary work within an office, computer workstation environment. Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged periods of time. Light tasks may require 10-25lbs for lifting, carrying, and push-pull. Ability to work in environment with constant phone/radio calls, interruptions, urgent emergency situations. Environment is fast paced, high stress communication center or PSAP. Requires nights, weekends and holidays.

Benefits:

  • Starting wages commensurate with certifications and experience
  • Competitive benefits package for eligible full-time positions including:
    • Paid time off
    • Health Insurance
    • Dental insurance
    • 401(k) Plan
    • Opportunities for advancement

What Cataldo Ambulance employees say

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