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911 Manager Jobs (NOW HIRING)

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Honolulu, HI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Quantum Sky

911 Systems Program Manager

San Diego, CA · On-site

$120K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Quantum Sky is searching for a 911 Program Manager with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer's Public ...

Summit County Government (CO)

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

Description Serves as a professional 911 Dispatcher for Summit County. Works directly with the ... Candidates must possess the ability to thrive, manage success, and manage multiple projects ...

Quantum Sky

911 Systems Program Manager

San Diego, CA · On-site

$120K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Quantum Sky is searching for a 911 Program Manager with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer ...

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Houston County

Communication Officer

Warner Robins, GA

$21.24/hr

Captain Veronica Edens /911 Manager/ Sheriff's Department YOU MUST APPLY IN PERSON AT THE 911 CENTER - online applications are not processed. Call 478-542-9911 for additional information. PURPOSE OF ...

Knox County, OH

911 Dispatcher - Full-time

Mount Vernon, OH · On-site

$23.81/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mount Vernon, OH Job Type: Full-time Job Number: 220000106 Department: 911 Division: 911 Opening ... Management; attends training as required * Meets all job safety requirements and all applicable ...

County Of Northumberland

911 TELECOMMUNICATOR

Sunbury, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responds to emergency and non-emergency 911 calls; evaluate and determine emergency response ... Manage difficult or emotional caller situations; responds promptly to callers needs; responds to ...

County of Northumberland

911 TELECOMMUNICATOR

Sunbury, PA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responds to emergency and non-emergency 911 calls; evaluate and determine emergency response ... Manage difficult or emotional caller situations; responds promptly to callers needs; responds to ...

Cayuga County New York

911 Administrator

Auburn, NY · On-site

Job Title The 911 Administrator is an administrative position in the field of public safety with ... management, telecommunications, emergency medical service, public administration, business ...

CRESA

911 Training Specialist

Vancouver, WA

Work is performed under direction of the 911 Training Manager. Must be able to perform the following essential job functions with or without reasonable accommodation: * Assists in facilitating and ...

CRESA

911 Training Specialist

Vancouver, WA · On-site

$35.80 - $45.83/hr

Work is performed under direction of the 911 Training Manager. Must be able to perform the following essential job functions with or without reasonable accommodation: * Assists in facilitating and ...

Securitas Technology

911 Dispatcher

Uniontown, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Cayuga County New York

911 Administrator

Auburn, NY · On-site

$76K - $91K/yr

... management, telecommunications, emergency medical service, public administration, business ... The 911 Administrator is an administrative position in the field of public safety with ...

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911 Manager information

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$35K

$71.6K

$116.5K

How much do 911 manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for 911 manager in the United States is $71,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a 911 manager?

A 911 Manager is a professional responsible for overseeing the operations of a public safety answering point (PSAP) or emergency communications center. They manage staff, develop policies, coordinate training, and ensure that emergency calls are handled efficiently and effectively. The 911 Manager also works closely with law enforcement, fire, and medical services to optimize response times and implement new technologies. Their leadership is crucial in maintaining seamless communication during emergencies and ensuring quality service for the public.

What are the key skills and qualifications needed to thrive as a 911 manager, and why are they important?

To thrive as a 911 Manager, you need expertise in emergency communications, supervisory experience, and typically a background in public safety or emergency management. Familiarity with Computer-Aided Dispatch (CAD) systems, FCC regulations, and certifications such as APCO or NENA are commonly required. Strong leadership, crisis management, and effective communication skills are crucial for managing teams and high-pressure situations. These abilities ensure the efficient coordination of emergency responses, team performance, and public safety.

What are some common challenges faced by a 911 manager, and how can they be effectively managed?

A 911 Manager often faces challenges such as high-stress decision-making, staff retention, and ensuring around-the-clock coverage. Balancing administrative responsibilities with the urgent needs of emergency communications can be demanding. Effective management includes ongoing training, fostering a supportive team environment, and implementing clear protocols to handle peak call volumes and critical incidents. Additionally, strong communication and collaboration with local law enforcement, fire, and EMS agencies are essential for seamless operations.

What is the difference between 911 Manager vs 911 Dispatcher?

Aspect911 Manager911 Dispatcher
Required CredentialsEmergency management certification, leadership experienceHigh school diploma, dispatcher training, emergency communication certification
Work EnvironmentOffice setting, overseeing operationsDispatch center, handling emergency calls
Employer & Industry UsagePublic safety agencies, emergency managementPolice, fire, EMS dispatch centers
Common Search & ComparisonLeadership, management rolesOperational, communication-focused roles

The main difference between a 911 Manager and a 911 Dispatcher is that the 911 Manager oversees emergency communication operations and manages staff, requiring leadership skills and certifications. In contrast, the 911 Dispatcher handles emergency calls directly, focusing on communication and quick response. Both roles are vital in public safety, but they differ in responsibilities, credentials, and work environment.

More about 911 Manager jobs

What cities are hiring for 911 Manager jobs?

Cities with the most 911 Manager job openings:

What are the most commonly searched types of 911 jobs?

The most popular types of 911 jobs are:

What states have the most 911 Manager jobs?

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What job categories do people searching 911 Manager jobs look for?

The top searched job categories for 911 Manager jobs are:

911 Manager jobs near you
Infographic showing various 911 Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,639 per year, or $34.4 per hour.

911 Dispatcher

Securitas Technology

Honolulu, HI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Securitas Technology rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

15th of 116 rated security

Job description


Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends.
Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.
Your essential functions will include:
  • Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately
  • Answers the multi-line telephone system
  • Ensures confidentiality of customer information at all times
Minimum Requirements
  • High School Diploma or GED required, some college Preferred
  • 1-3 years' work experience
  • Type 30 + words a minute. Candidates must complete a pre-hire assessment for typing
  • Must be able to prioritize and multi task in a fast paced environment
  • Must be able to follow written and verbal instructions
  • Ability to perform duties with a high degree of urgency and accuracy
  • Good interpersonal communication and organizational skills
  • A positive attitude of teamwork and continuous improvement
  • Those selected will complete a paid training class and must pass a final exam certifying their skill as an Alarm Monitoring Operator
Securitas offers comprehensive benefits including:
  • Alarm Monitoring Operator Pay Progression Program
  • Shift premium for eligible assigned shifts
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional internal career advancement opportunities
  • Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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