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911 Coordinator Jobs (NOW HIRING)

Summit County, CO

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Regular Full-Time Department: 911 Center Opening Date: 05/15/2026 Closing Date: Continuous ... Coordinates ride-along and sit-along programs, including scheduling, administration, and ...

City of Clemson, SC

Associate Planner

Clemson, SC · On-site

$66K - $69K/yr

Supports 911 Coordinator as needed; recommends new addresses, ensures street names are correct and not duplicated before submittal to the Planning Commission; serves as liaison with Pickens County E ...

Cayuga County New York

911 Administrator

Auburn, NY · On-site

Job Title The 911 Administrator is an administrative position in the field of public safety with responsibility for coordinating and monitoring the efforts of Cayuga County and participating local ...

Cass County Government

County Planner

West Fargo, ND

$72K/yr

Serve as the County 911 Coordinator by assigning and maintaining rural addresses, coordinating emergency service zones with the North Dakota Department of Emergency Services, and maintaining ...

Quantam

911 Systems Consultant

Philadelphia, PA · On-site

This position is responsible for helping maintain system availability, coordinating upgrades and deployments, resolving technical issues, and supporting the long-term 911 technology roadmap. Key ...

Cayuga County New York

911 Administrator

Auburn, NY · On-site

$76K - $91K/yr

The 911 Administrator is an administrative position in the field of public safety with ... Coordinates the recommendations made by county and local government agencies, staff, and outside ...

City of Clemson, SC

Associate Planner

Clemson, SC · On-site

$66K - $69K/yr

... 911 Coordinator as needed; recommends new addresses, ensures street names are correct and not duplicated before submittal to the Planning Commission; serves as liaison with Pickens County E-911 ...

Cass County Government

County Planner

West Fargo, ND · On-site

$72K/yr

Serve as the County 911 Coordinator by assigning and maintaining rural addresses, coordinating emergency service zones with the North Dakota Department of Emergency Services, and maintaining ...

City of Cedar Rapids

911 Dispatcher

Cedar Rapids, IA · On-site

$59K - $75K/yr

Join our team as a 911 Dispatcher and become a vital lifeline between those in need and emergency ... or frequency coordination; Demonstrates an understanding of the applicability of the incident ...

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911 Coordinator information

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How much do 911 coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for 911 coordinator in the United States is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 911 coordinator, and why are they important?

To thrive as a 911 Coordinator, you need expertise in emergency management, knowledge of public safety protocols, and typically a background in communications or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, geographic information systems (GIS), and relevant certifications such as APCO or NENA is common. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for coordinating teams and resources during emergencies. These skills ensure efficient emergency response, seamless coordination among agencies, and community safety.

What does a 911 coordinator do?

A 911 Coordinator is responsible for managing and overseeing the operations of emergency communication systems, such as 911 call centers. Their duties include coordinating communication between emergency responders, ensuring the proper functioning of dispatch systems, managing staff training, and maintaining compliance with relevant laws and regulations. They also play a key role in developing policies and procedures to improve emergency response efficiency and may be involved in public education about 911 services.

What is the difference between 911 Coordinator vs 911 Dispatcher?

Aspect911 Coordinator911 Dispatcher
Primary RoleOversees emergency communication systems, coordinates response efforts, manages staff and resourcesResponds to emergency calls, gathers information, dispatches first responders
Required CertificationsEmergency Medical Dispatch (EMD), CPR, 911 dispatcher certification often preferred911 dispatcher certification, CPR, EMD training
Work EnvironmentEmergency communication centers, administrative settingsEmergency call centers, dispatch rooms
Industry UsagePublic safety agencies, emergency managementPublic safety agencies, law enforcement, fire departments

While both roles are vital in emergency response, the 911 Coordinator manages the overall system and staff, ensuring efficient operations, whereas the 911 Dispatcher handles incoming calls and dispatches responders. Understanding these differences helps clarify career paths and job expectations in emergency services.

What are some common challenges faced by 911 coordinators, and how can they be managed effectively?

911 Coordinators often deal with high-pressure situations, including managing emergency call volume, coordinating between multiple agencies, and ensuring up-to-date technology systems. One common challenge is maintaining clear communication across teams during critical incidents, which requires strong interpersonal and organizational skills. Proactively updating protocols, providing regular training, and leveraging technology can help manage these challenges and ensure effective emergency response. Additionally, building solid relationships with law enforcement, fire, and medical agencies supports smoother operations and quicker problem-solving.
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911 Coordinator jobs near you
Infographic showing various 911 Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $46,501 per year, or $22.4 per hour.

911 Diversion Specialist Fri - Mon 7am - 3pm (30)

CONTACT COMMUNITY SERVICES INC

East Syracuse, NY • On-site

$25 - $27/hr

Full-time

Re-posted 27 days ago

Job description

Initial training for this position is expected to take 3 to 4 months. Training will occur Monday-Friday 11am-7pm on-site at Contact’s main office and the Onondaga County E-911 center. Differentials: weekdays 11pm-7am +$2/hour; all weekend hours +$5/hour

Join Our Team and Receive a $3,000 Sign-On Bonus!

General Summary:

Are you passionate about helping people in crisis while creating positive change in your community? As a 911 Diversion Specialist, you will be at the forefront of an innovative approach to emergency response, helping connect individuals experiencing mental health, substance use, or other social service needs to the right support at the right time.

Working in partnership with 911 dispatchers, law enforcement, emergency medical services, behavioral health providers, and community organizations, you will assess situations, provide immediate intervention, and coordinate connections to appropriate resources. Your work will help reduce unnecessary emergency room visits, law enforcement involvement, and repeat crisis calls while improving outcomes for individuals and families.

This position offers a unique opportunity to make a meaningful impact by combining crisis intervention, case coordination, advocacy, and community collaboration. The ideal candidate is compassionate, resourceful, and committed to supporting individuals with dignity while promoting public safety and community well-being.

Duties & Responsibilities:
  • Respond to 911 calls involving mental health and substance use crises or other human service concerns
  • Develop and implement crisis intervention plans tailored to the individual’s needs, including telephonic deescalation, referrals to community resources, or connections to community safety net programs
  • Maintain resource list for human response teams, including contact information, hours of operation, and eligibility requirements
  • Receive and prioritize requests for human service dispatch from crisis counselor, law enforcement, and other emergency services personnel
  • Dispatch appropriate human service response in a timely and efficient manner, ensuring communication with person in crisis, community response team, law enforcement, and EMS
  • Monitor the status of ongoing responses, relay information between responders, and provide updates to E911 and partners as needed
  • Maintain accurate and timely documentation of all interactions and interventions, including response type and outcomes
    • Education and Experience Requirements
  • Associates in mental health, social work, human services, or other related field of study required. Bachelors strongly preferred.
  • A minimum of one year experience working in a crisis call center, mental health, social services, or related behavioral health setting.
  • Demonstrated ability to manage crises effectively.

    • Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) • Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. • Regular walking, driving, and the ability to lift up to 20 pounds. • Reasonable accommodation will be made for individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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