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3Rd Shift Call Center Jobs in Raleigh, NC (NOW HIRING)

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift ... Midnight Shift: 12:00 AM - 8:00 AM Role Overview: We are seeking an experienced and dedicated ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

$65 - $90/hr

JR126536Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina**About ... Assures thorough, accurate documentation is completed for all patients on each shift and ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Assures thorough, accurate documentation is completed for all patients on each shift and ...

Summit BHC

Intake RN - Call Center

Raleigh, NC

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Assures thorough, accurate documentation is completed for all patients on each shift and ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Assures thorough, accurate documentation is completed for all patients on each shift and ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

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All Jobs3Rd Shift Call Center Jobs3Rd Shift Call Center Jobs in Raleigh, NC

3Rd Shift Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do 3rd shift call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for 3rd shift call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a 3rd shift call center?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are the key skills and qualifications needed to thrive as a 3rd shift call center representative?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What are some unique challenges faced by 3rd shift call center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

What are the most commonly searched types of Call Center jobs in Raleigh, NC?

The most popular types of Call Center jobs in Raleigh, NC are:

What are popular job titles related to 3Rd Shift Call Center jobs in Raleigh, NC?

For 3Rd Shift Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching 3Rd Shift Call Center jobs in Raleigh, NC look for?

The top searched job categories for 3Rd Shift Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 3Rd Shift Call Center jobs?

Cities near Raleigh, NC with the most 3Rd Shift Call Center job openings:

3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 4% Contract, and 2% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Call Center Customer Service Professional - IV Jobs

ClearanceJobs

Cary, NC • On-site

$62/hr

Other

Posted 23 days ago

Job description

Call Center Customer Service Professional - IV

Location: Cary, NC | Hybrid (On-site: Tue-Thu, Remote: Mon & Fri) | Full Time

Join a dynamic, 24/7/365 service operations team as a Call Center Customer Service Professional - IV. In this high-impact position, you will leverage your extensive technical support background to provide exceptional service, resolve complex problems, and ensure operational excellence for our customers. This hybrid role offers you a balanced work environment with opportunities for ongoing learning and advancement.

Serve as the critical point of contact for inbound customer service calls, performing in-depth diagnostics and troubleshooting to resolve technical issues rapidly.

Execute proactive outbound communications to internal teams and external customers to accelerate task completion, resolve escalations, and deliver clear user education on established processes.

Strategically escalate issues to management, specialized support teams, or external repair organizations to minimize downtime and expedite resolutions.

Keep customers informed with consistent, clear updates on ticket status, expected resolution times, and final outcomes, building strong relationships and ensuring high satisfaction.

Adapt to a rotating 24/7/365 shift schedule, starting with comprehensive day shift training and opportunities to move across shifts based on business needs.

Required Skills and Experience:

  • 7-10 years of hands-on experience in technical support, customer service, or service desk environments
  • Strong diagnostic and troubleshooting abilities
  • Outstanding communication and customer engagement skills
  • US Citizen with eligibility for Public Trust clearance
  • Ability to thrive in a fast-paced, multi-shift operation

Preferred Skills:

  • Prior Verizon service experience (highly valued)

Benefits:

  • Competitive compensation up to $62/hr
  • Hybrid work model for enhanced work-life balance
  • Comprehensive training and professional development
  • Exposure to mission-critical technology and high-impact customer interactions
  • Collaborative, supportive team culture
  • Career advancement within a nationally recognized organization

If you are dedicated to delivering exceptional customer experiences and meet the qualifications, apply now to join our Cary, NC team. Local candidates only.

Apply