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3Rd Shift Call Center Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift ... Midnight Shift: 12:00 AM - 8:00 AM Role Overview: We are seeking an experienced and dedicated ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Assures thorough, accurate documentation is completed for all patients on each shift and ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Assures thorough, accurate documentation is completed for all patients on each shift and ...

Summit BHC

Intake RN - Call Center

Raleigh, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Assures thorough, accurate documentation is completed for all patients on each shift and ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

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All Jobs3Rd Shift Call Center Jobs3Rd Shift Call Center Jobs in Raleigh, NC

3Rd Shift Call Center information

See Raleigh, NC salary details

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$15

$22

How much do 3rd shift call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for 3rd shift call center in Raleigh, NC is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.16 per hour, depending on experience, location, and employer.

What is a 3rd shift call center?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are the key skills and qualifications needed to thrive as a 3rd shift call center representative?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What are some unique challenges faced by 3rd shift call center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

What are the most commonly searched types of Call Center jobs in Raleigh, NC?

The most popular types of Call Center jobs in Raleigh, NC are:

What are popular job titles related to 3Rd Shift Call Center jobs in Raleigh, NC?

For 3Rd Shift Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching 3Rd Shift Call Center jobs in Raleigh, NC look for?

The top searched job categories for 3Rd Shift Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 3Rd Shift Call Center jobs?

Cities near Raleigh, NC with the most 3Rd Shift Call Center job openings:

3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 4% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

210880 Genesys Call Center Engineer

Procom Services

Durham, NC • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.

Qualifications
  • Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel. 
  • In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features. 
  • Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred. 
  • Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory. 
  • Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus. 
  • Detailed understanding of enterprise system interactions and integrations
  • Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus
  • Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, 
  • Understanding of IP addressing schemes and VLAN designs. 
  • Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus. 
  • Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus
  • Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ. 
  • Proficiency in downloading software, firmware, updates and patches to communications products; 
  • Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya
  • Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole) 
Additional Information
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

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