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2Nd Shift Chat Agent Jobs (NOW HIRING)

Cresco Labs

Edibles Agent - 2nd Shift

Fall River, MA · On-site

The Agent completes tasks assigned by the Kitchen Supervisor and Packaging Supervisor. Carry out day-to-day tasks including prepping, cleaning, cooking, labeling, wrapping and operating basic ...

Empire CAT

Warehouse Worker - 2nd Shift

Mesa, AZ · On-site

$18 - $20.74/hr

JOB DETAILS:  Shift 2nd/Swing Shift Location On-Site Schedule Standard work schedule to be ... agent of the company. Empire Southwest is an equal opportunity employer. We evaluate applicants ...

Eaton

Production Supervisor - 2nd Shift

Horseheads, NY · On-site

$71K - $105K/yr

Eaton's Power Components Division is currently seeking a Production Supervisor - 2nd Shift. This ... Comfortable being the Company Agent, carrying messages from Sr. Leadership to the shop floor even ...

DSV A/S

Warehouse Clerk - 2nd Shift

Wichita, KS · On-site

$19.91/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Warehouse Clerk - 2nd Shift - 120259 Time Type: Full Time Compensation: $19.91 an hour with .75 ...

CUSA, LLC

Front Desk Agent

Mount Vernon, OH · On-site

$15/hr

Hotel PART TIME Front Desk Agent--2nd Shift We are currently looking for friendly energetic desk agents to join our team of professionals! * Part Time (20-30 hrs per week) * Can you work a flexible ...

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All Jobs2Nd Shift Chat Agent Jobs

2Nd Shift Chat Agent information

What are the key skills and qualifications needed to thrive in the 2Nd Shift Chat Agent position, and why are they important?

To thrive as a 2Nd Shift Chat Agent, you need strong written communication skills, proficiency in multitasking, and familiarity with customer service principles, typically supported by a high school diploma or equivalent. Experience with chat platforms, CRM systems, and ticketing software is often required, and some employers may value relevant customer service certifications. Attention to detail, patience, and problem-solving abilities are key soft skills that help agents excel in resolving customer inquiries efficiently. These skills are vital for maintaining high customer satisfaction and effective support, especially during later shifts when independent judgment and reliability are essential.

What is a 2nd Shift Chat Agent job?

A 2nd Shift Chat Agent is responsible for assisting customers through online chat support during the second shift, typically in the afternoon and evening hours. Their duties include answering inquiries, resolving issues, and providing product or service information in a timely and professional manner. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.

What are the typical daily responsibilities of a 2Nd Shift Chat Agent?

As a 2Nd Shift Chat Agent, your main responsibilities include assisting customers via chat, troubleshooting issues, answering questions about products or services, and logging interactions in company systems. You may handle multiple conversations at once while adhering to quality and response time standards set by your employer. Since this role is during second shift hours, you might also address escalated issues that occur after standard business hours, requiring both initiative and independence. Additionally, you’ll likely collaborate virtually with team members and supervisors to ensure smooth handoffs and updates on ongoing customer cases.

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What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
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2Nd Shift Chat Agent jobs near you
Infographic showing various 2Nd Shift Chat Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.
2nd Shift Supervisor

2nd Shift Supervisor

Crisis Center for South Suburbia

Tinley Park, IL • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 25 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

About this Role: Responsible for the day-to-day operations of our 24-hour Emergency Shelter program. Supervises staff as it relates to the functionality of the Agency Shelter program, including but not limited to the 24-Hour Crisis Hotline and Client Services.  Responsible for ensuring that each program is utilizing a strengths-based, trauma-informed approach that is in line with Housing First and harm reduction principles.  Maintain a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building. Responsible for safety and security of those accessing the facility.
Schedule: Monday - Friday 4 PM - 12 AM, Saturday & Sunday as needed to provide coverage
About Crisis Center for South Suburbia
The Crisis Center for South Suburbia is a non-profit organization committed to providing emergency shelter and essential services to individuals and families impacted by domestic violence. We serve thousands of individuals annually across the south suburban Chicago area, offering a comprehensive range of support services. We value inclusivity, professionalism, and ethical service delivery, and we encourage candidates from diverse backgrounds to apply.
Job Specific Duties and Responsibilities

Crisis Hotline & Client Intake
  • Answer the 24-hour crisis hotline and text chat, providing crisis intervention, emotional support, referrals, and follow-up
  • Complete agency intakes, provide shelter information, consult approval staff, and ensure accurate documentation
  • Respond to inquiries with professionalism and compassion
  • Monitor and manage client and visitor entry through security doors
  • Complete shelter check-ins and exits to ensure safety and compliance
Residential Client Services
  • Conduct regular client check-ins to assess needs and progress
  • Facilitate shelter tours, assign rooms, distribute linens, and assist with room changes
  • Conduct room checks to ensure safety and guideline compliance
  • Serve as backup for meal preparation, service, and cleanup
  • Communicate and enforce shelter guidelines consistently and compassionately
  • Provide trauma-informed care and domestic violence education
  • Facilitate client groups focused on communication, conflict resolution, and life skills
  • Maintain knowledge of local resources and provide appropriate referrals
Operational & Administrative Duties
  • Maintain shelter cleanliness, organization, and safety through task rotations and monitoring client chores
  • Track and manage client belongings, personal supply requests, and in-kind donations
  • Complete daily shift reports, Empower entries, and client documentation
  • Coordinate follow-up needs with the case management team
  • Monitor shelter property use and submit maintenance requests
  • Ensure supplies are stocked and workstations are clean and sanitized
  • Maintain professional, timely communication with internal and external partners
Benefits & Transportation
  • Assist clients with applications for mainstream benefits
  • Manage transportation resources, including Lyft and transit supports
  • Review client requests for service-plan alignment and redirect as needed
  • Provide transportation support for service-plan activities
  • Serve as backup Resource Navigator by assisting with shelter relocation, employment searches, applications, employer partnerships, and connections to training and education
Shelter Supply Management
• Oversee shelter supply inventory management to ensure all essential items are consistently stocked and available. Regularly assess inventory levels, anticipate needs, and coordinate timely restocking to prevent shortages.
• Ensure the proper upkeep and organization of the basement and kitchen areas, maintaining cleanliness, safety, and functionality. Conduct regular inspections to address any maintenance or safety concerns and ensure these areas meet shelter standards at all times.

Supervision & Administration
  • Supervise a team of 6 full-time Domestic Violence Advocates
  • Participate in collaborative service delivery as part of the Victim Services Team
  • Monitor operations and compliance with policies, safety, and confidentiality standards
  • Participate in on-call rotation, scheduling, meetings, and client staffing
  • Provide reports, delegate duties, and supervise, train, and evaluate staff
  • Oversee referral quality, provide advocacy, and perform other duties as assigned
Education Required:
Bachelor’s degree
Experience Required:
1-3 years 
Location:
This position is based in the south suburban Chicago area, providing convenient access to schools and community partners within the region.