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2Nd Shift Chat Agent Jobs (NOW HIRING)

CHEP

Shift Lead- 2nd shift

Scarborough, ME · On-site

$14.25 - $17.75/hr

The Shift Lead will be responsible for 2nd shift and assisting the Plant Leadership in managing ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.

CHEP

Shift Lead- 2nd shift

Scarborough, ME · On-site

$14.25 - $17.75/hr

The Shift Lead will be responsible for 2nd shift and assisting the Plant Leadership in managing ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.

Acara Solutions

2nd shift Manufacturing Engineer

Richmond, VA · On-site

$67K - $86K/yr

AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Aeriz

General Production Staff-2nd Shift

Anna, IL · On-site

$16 - $17/hr

General Production Staff-2nd Shift Department: Operations Employment Type: Permanent - Full Time ... Able to successfully register as an agent in state's cannabis commission. * Must adhere to all laws ...

Hampton Inn East Peoria

Hotel Front Desk Agent

East Peoria, IL · On-site

$14 - $17.75/hr

The NEW Hampton Inn in East Peoria is looking for a dependable, customer-focused Front Desk Agent who is flexible and available to work a variety of both 1st and 2nd shift (as business needs require ...

Cresco Labs

Kitchen Agent - 2nd Shift

Fall River, MA · On-site

$17 - $21.25/hr

The Agent completes tasks assigned by the Kitchen Supervisor and Packaging Supervisor. Carry out day-to-day tasks including prepping, cleaning, cooking, labeling, wrapping and operating basic ...

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2Nd Shift Chat Agent information

What is a 2nd shift chat agent?

A 2nd Shift Chat Agent is responsible for assisting customers through online chat support during the second shift, typically in the afternoon and evening hours. Their duties include answering inquiries, resolving issues, and providing product or service information in a timely and professional manner. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.

What are the typical daily responsibilities of a 2nd shift chat agent?

As a 2Nd Shift Chat Agent, your main responsibilities include assisting customers via chat, troubleshooting issues, answering questions about products or services, and logging interactions in company systems. You may handle multiple conversations at once while adhering to quality and response time standards set by your employer. Since this role is during second shift hours, you might also address escalated issues that occur after standard business hours, requiring both initiative and independence. Additionally, you’ll likely collaborate virtually with team members and supervisors to ensure smooth handoffs and updates on ongoing customer cases.

What are the key skills and qualifications needed to thrive in the 2nd shift chat agent position, and why are they important?

To thrive as a 2Nd Shift Chat Agent, you need strong written communication skills, proficiency in multitasking, and familiarity with customer service principles, typically supported by a high school diploma or equivalent. Experience with chat platforms, CRM systems, and ticketing software is often required, and some employers may value relevant customer service certifications. Attention to detail, patience, and problem-solving abilities are key soft skills that help agents excel in resolving customer inquiries efficiently. These skills are vital for maintaining high customer satisfaction and effective support, especially during later shifts when independent judgment and reliability are essential.

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2Nd Shift Chat Agent jobs near you
Infographic showing various 2Nd Shift Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Shift Lead- 2nd shift

CHEP

Scarborough, ME • On-site

$14.25 - $17.75/hr

Full-time

Re-posted yesterday

CHEP rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.

Job Description

Key Responsibilities May Include:

  • Lead by example within the assigned functional area, offering guidance and support to peers, troubleshooting issues, and ensuring smooth production operations.
  • Actively support production activities, stepping in during shifts or breaks to maintain workflow and operational continuity.
  • Collaborate with plant administration to ensure adherence to established policies and procedures, promoting consistency and operational compliance.
  • Assist Plant leadership in enforcing policies and procedures to maintain inventory accuracy and ensure operational efficiency.
  • Act as the subject matter expert for specialized areas, such as forklift operations, pallet sorting, or repair lines, providing expertise and ensuring best practices are followed.
  • Fulfill assigned production duties, ensuring quality and efficiency in line with plant performance goals.

The Shift Lead will be responsible for 2nd shift and assisting the Plant Leadership in managing total plant operations for an assigned shift and delivering superior customer satisfaction by driving results and exceeding expectations in the key areas of safety, service, quality and cost. Displays functional knowledge of forklift, pallet repair and sort operations, and quality control. Assists with directing the work of the forklift, sort, repair and shipping and receiving functional teams across the production floor. Inventory management knowledge and employee engagement.

Remote TypeNot RemoteSkills to succeed in the roleAdaptability, Computer Literacy, Data Literacy, Empathy, Experimentation, Mathematic Literacy, Scheduling, Taking Ownership, Teamwork, Understand Customers, Written Communication

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

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