2

1St Shift Remote Jobs (NOW HIRING)

$22 - $24.25/hr

Depends on Experience Schedule: 1st shift, Monday to Friday Requirements: - A high school diploma or GED is required; a bachelor's degree is preferred. - Advanced knowledge in Medical Terminology ...

next page

Showing results 1-20

1St Shift Remote information

What are the typical expectations and challenges of working a 1st shift remote position?

In a 1st shift remote role, you’ll generally work standard business hours (such as 8 a.m. to 5 p.m.) from home, aligning your schedule with the wider team and company operations. Common challenges include staying focused and managing your time in a home environment with potential distractions. You’ll likely interact with colleagues through virtual meetings, emails, and chat platforms, so strong communication skills are essential. Success in this role depends on your ability to self-motivate, stay organized, and proactively seek support or clarification when needed.

What does '1st Shift Remote' mean in a job posting?

'1st Shift Remote' refers to a job that is performed during the first shift, typically the standard daytime working hours (such as 8 a.m. to 4 p.m. or 9 a.m. to 5 p.m.), and is done remotely, meaning the employee can work from home or another location outside the traditional office. This arrangement combines a regular daytime schedule with the flexibility of remote work. It is popular for jobs in customer service, administration, IT, and other fields where tasks can be completed online. The specific hours may vary depending on the employer, but 'first shift' generally means standard business hours.

What are the key skills and qualifications needed to thrive as a 1st Shift Remote Worker, and why are they important?

To thrive as a 1st Shift Remote Worker, you need strong time management, self-motivation, and relevant job-specific knowledge, often supported by at least a high school diploma or equivalent. Familiarity with collaboration tools like Slack, Zoom, and project management platforms such as Asana or Trello is typically required. Excellent written communication, adaptability, and the ability to work independently are standout soft skills for this role. These abilities ensure productivity, reliability, and effective teamwork while working remotely during standard business hours.

What is the difference between 1St Shift Remote vs Customer Service Representative?

Aspect1St Shift RemoteCustomer Service Representative
Work EnvironmentRemote, home-basedTypically office or call center, but can be remote
Required CredentialsHigh school diploma or equivalent; sometimes customer service experienceHigh school diploma or equivalent; customer service skills
Industry UsageCommon in various industries like tech, healthcare, finance
Work HoursStandard 1st shift hours, usually 8am-4pm or 9am-5pmVaries, often 8am-5pm, may include weekends

Both roles often require similar credentials and are used across multiple industries. The main difference is that 1St Shift Remote jobs are performed entirely from home, offering flexibility, while Customer Service Representatives may work in call centers or remotely, depending on the employer. Understanding these differences helps job seekers find roles that match their preferences for work environment and schedule.

More about 1St Shift Remote jobs
What cities are hiring for 1St Shift Remote jobs? Cities with the most 1St Shift Remote job openings:
What are the most commonly searched types of Remote jobs? The most popular types of Remote jobs are:
What states have the most 1St Shift Remote jobs? States with the most job openings for 1St Shift Remote jobs include:
Infographic showing various 1St Shift Remote job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, 42% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
EHR Helpdesk Analyst 1st Shift (Remote)

EHR Helpdesk Analyst 1st Shift (Remote)

Serigor, Inc.

Raleigh, NC • On-site, Remote

$20 - $27.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Job Title: EHR Helpdesk Analyst 1st Shift (Remote)
Location: Raleigh, NC
Duration: 12 Months with possible extension
Job Description:
Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient-care systems.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Skills:
Skill
Required/Desired
Amount
of Experience
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Required
2
Years
Proficient with ServiceNow or other enterprise ticketing systems.
Required
2
Years
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
Required
2
Years
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Highly desired
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).
Highly desired