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Executive Resolution Analyst Jobs (NOW HIRING)

Assurant, Inc

Executive Resolution Specialist

$20.96 - $34.59/hr

Analyze and take action on the best possible outcome based on potential risk for an amicable resolution * May identify opportunities for a process improvement for the betterment of the overall ...

Marriott

Director, Executive Resolution

Bethesda, MD · Hybrid

JOB SUMMARY The Director, Executive Resolution, leads Marriott's high-profile customer advocacy ... Leverages insights and case analysis to anticipate customer needs and potential risks, enabling ...

Marriott

Director, Executive Resolution

Bethesda, MD · On-site +1

JOB SUMMARY The Director, Executive Resolution,leads Marriott's high-profile customer advocacy ... Leverages insights and case analysis toanticipatecustomer needs and potential risks, enabling ...

Qualfon

Resolution Specialist

Harlingen, TX · On-site

$20/hr

This role partners retail and executive leadership, internal business teams, and external partners ... Strong judgment and analytical skills with the ability to identify root causes, manage sensitive ...

Qualfon

Resolution Specialist

Harlingen, TX · On-site

This role partners retail and executive leadership, internal business teams, and external partners ... Strong judgment and analytical skills with the ability to identify root causes, manage sensitive ...

Qualfon

Resolution Specialist

Harlingen, TX · On-site

This role partners retail and executive leadership, internal business teams, and external partners ... Strong judgment and analytical skills with the ability to identify root causes, manage sensitive ...

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How much do executive resolution analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for executive resolution analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is the difference between Executive Resolution Analyst vs Customer Service Specialist?

AspectExecutive Resolution AnalystCustomer Service Specialist
Required CredentialsBachelor's degree, certifications in conflict resolution or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentCorporate offices, call centers, client-facing settingsRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, corporate sectorsRetail, telecommunications, service industries
Common Search & ComparisonFocuses on resolving complex issues, policy enforcementHandles customer inquiries, basic problem-solving

The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.

What cities are hiring for Executive Resolution Analyst jobs?

Cities with the most Executive Resolution Analyst job openings:

What states have the most Executive Resolution Analyst jobs?

States with the most job openings for Executive Resolution Analyst jobs include:

What are popular job titles related to Executive Resolution Analyst jobs?

For Executive Resolution Analyst jobs, the most frequently searched job titles are:

Executive Resolution Specialist

Manhattan, NY • On-site, Remote

Assurant, Inc.
Software Development • 11 - 50 employees
Learn more about Assurant, Inc.external

$20.96 - $34.59/hr

Full-time

Posted 6 days ago

Job description

The Executive Resolution Specialist is a key position within our offices. As an Executive Response Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priorities of good customer service and research. This specialist will also track escalation data for operations and reporting purposes and propose settlement agreements as necessary.
What will be my duties and responsibilities in this job?
  • Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels
  • Manage multiple issues/cases at one time simultaneously based on workload
  • Interact with customers related to written escalated concerns in public and/or social media platforms
  • Analyze and take action on the best possible outcome based on potential risk for an amicable resolution
  • May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective
  • Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis
  • Required to log and track each issue in multiple tracking systems for the purpose of generating reports
  • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
  • Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date
  • ACA (Accredited Claims Adjuster's license) License may need to be acquired and maintained to be part of this team
  • The shift will be from 10:00 AM to 7:00 PM CST (11:00 AM to 8:00 PM EST). After training, there will be a mandatory Saturday shift, with one day off during the week.

What are the requirements needed for this position?
  • Associate's Degree in Business, Marketing, or equivalent experience or;
  • 2 + years in experience in business analysis, research, or related fields or;
  • 2 + years in experience in business writing or;
  • 2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience.
  • ACA (Accredited Claims Adjuster's license) License must be acquired and maintained to be part of this team. (Upon Request)
  • Ability to apply learned knowledge of campaign through evaluation or coaching sessions
  • Proficient in MS Word, Excel and other MS Office Applications
  • Must have strong written and verbal communication skills
  • Consistent performance in all areas that reflect the standard required by the company
  • Ability to handle multiple tasks simultaneously with priorities
  • Strong analytical & problem-solving skills
  • Strong customer service skills
  • Must have proven ability to make sound judgments in resolving customer issues and provide corporate level customer service
  • Strong organization skills and time management skills

What other skills/experience would be helpful to have?
  • Bilingual (Spanish/English)
  • Understanding of client contracts, operations, company products & services

ENT2919 - Resolution Specialist
Job Grade
07
Pay Range:
$20.96 - $34.59
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.

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