Atlanta, GA · On-site
... resolution. * ServiceNow Reporting & Analytics - Creating dashboards, reports, analyzing incident ... Reporting & Presentation Skills (PowerPoint/Office Suite) - Developing executive-level ...
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Atlanta, GA · On-site
... resolution. * ServiceNow Reporting & Analytics - Creating dashboards, reports, analyzing incident ... Reporting & Presentation Skills (PowerPoint/Office Suite) - Developing executive-level ...
$74K - $112K/yr
Develop processes and knowledge base (KB) articles for common issue resolution * Perform root-cause analysis and coordinate with support teams to implement corrective actions * Support executive ...
$74K - $112K/yr
Develop processes and knowledge base (KB) articles for common issue resolution * Perform root-cause analysis and coordinate with support teams to implement corrective actions * Support executive ...
West Palm Beach, FL · On-site
Prioritize and manage matters requiring executive attention; track follow-ups and ensure resolution ... Compile, analyze, and summarize data from various sources to support informed decision-making.
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West Palm Beach, FL · On-site
Prioritize and manage matters requiring executive attention; track follow-ups and ensure resolution ... Compile, analyze, and summarize data from various sources to support informed decision-making.
$74K - $112K/yr
Develop processes and knowledge base (KB) articles for common issue resolution * Perform root-cause analysis and coordinate with support teams to implement corrective actions * Support executive ...
$74K - $112K/yr
Develop processes and knowledge base (KB) articles for common issue resolution * Perform root-cause analysis and coordinate with support teams to implement corrective actions * Support executive ...
Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Provide real-time support and assistance, ensuring timely resolution of urgent traveler concerns ... Forecasting, Reporting, and Analysis * Develop aircraft usage forecasts by vendor and aircraft to ...
Provide real-time support and assistance, ensuring timely resolution of urgent traveler concerns ... Forecasting, Reporting, and Analysis * Develop aircraft usage forecasts by vendor and aircraft to ...
Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$69K - $90K/yr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$69K - $90K/yr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Manhattan, NY · On-site +1
Provide real-time support and assistance, ensuring timely resolution of urgent traveler concerns ... Forecasting, Reporting, and Analysis * Develop aircraft usage forecasts by vendor and aircraft to ...
Manhattan, NY · On-site +1
Provide real-time support and assistance, ensuring timely resolution of urgent traveler concerns ... Forecasting, Reporting, and Analysis * Develop aircraft usage forecasts by vendor and aircraft to ...
Saint Paul, MN · On-site
$74K - $112K/yr
Develop processes and knowledge base (KB) articles for common issue resolution * Perform root-cause analysis and coordinate with support teams to implement corrective actions * Support executive ...
Saint Paul, MN · On-site
$74K - $112K/yr
Develop processes and knowledge base (KB) articles for common issue resolution * Perform root-cause analysis and coordinate with support teams to implement corrective actions * Support executive ...
North Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
North Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
North Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
North Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Bedford, MA · On-site
$98K - $122K/yr
Provide analysis to support situational awareness and issue resolution. * Conduct and support ... Executive-level briefing development * Strategic planning and portfolio analysis * Program schedule ...
Bedford, MA · On-site
$98K - $122K/yr
Provide analysis to support situational awareness and issue resolution. * Conduct and support ... Executive-level briefing development * Strategic planning and portfolio analysis * Program schedule ...
West Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
West Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$69K - $90K/yr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
Chicago, IL · On-site
$69K - $90K/yr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
$69K - $90K/yr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
$69K - $90K/yr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
Chicago, IL · On-site
$69K - $90K/yr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
Chicago, IL · On-site
$69K - $90K/yr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
West Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
West Chicago, IL · On-site
$33.47 - $43.27/hr
Analyze and prioritize executive calendar requests independent decisions on delegation and resolution of conflicts as needed. Communication: Serve as a liaison between executives , clients, and ...
New
$16.59 - $19.27
4% of jobs
$19.27 - $21.96
12% of jobs
$22.50 is the 25th percentile. Wages below this are outliers.
$21.96 - $24.65
46% of jobs
$24.65 - $27.34
2% of jobs
$29.84 is the 75th percentile. Wages above this are outliers.
$27.34 - $30.03
12% of jobs
$30.03 - $32.71
0% of jobs
$32.71 - $35.40
11% of jobs
$35.40 - $38.09
6% of jobs
$38.09 - $40.78
3% of jobs
$40.78 - $43.47
2% of jobs
$43.47 - $46.15
2% of jobs
$16
$27
$46
| Aspect | Executive Resolution Analyst | Customer Service Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in conflict resolution or customer relations | High school diploma or equivalent, customer service training |
| Work Environment | Corporate offices, call centers, client-facing settings | Retail stores, call centers, online support |
| Employer & Industry Usage | Financial, insurance, corporate sectors | Retail, telecommunications, service industries |
| Common Search & Comparison | Focuses on resolving complex issues, policy enforcement | Handles customer inquiries, basic problem-solving |
The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.
We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.
The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.
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11 - 50 Employees
Troy, MI, US
2009
