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Executive Resolution Analyst Jobs (NOW HIRING)

LoanCare

Borrower Resolution Specialist- Remote

$22.45 - $37.69/hr

Overview The Borrower Resolution Specialist is responsible for reviewing borrower concerns ... Analyze written borrower complaints received through regulatory agencies, clients, and executive ...

New

JRC Careers

Executive Support Analyst

Washington, DC

... talented Executive Support Analyst to play a pivotal role in supporting mission-critical Navy ... Provide prompt resolution of technical issues with SIPR Tokens, SVTC, RED, and MS Teams, ensuring ...

JRC Careers

Executive Support Analyst

Washington, DC · On-site

... talented Executive Support Analyst to play a pivotal role in supporting mission-critical Navy ... Provide prompt resolution of technical issues with SIPR Tokens, SVTC, RED, and MS Teams, ensuring ...

Starfish

$94K - $116K/yr

Provide analysis to support situational awareness and issue resolution. * Conduct and support ... Executive-level briefing development * Strategic planning and portfolio analysis * Program schedule ...

Apogee Engineering, LLC

Acquisition Analyst

Tampa, FL · Hybrid

$75K - $102K/yr

... Executive Office for Maritime (PEO-M). PEO-M leads a diverse maritime portfolio that develops ... recommended resolution. * Analyze trends in performance indicators to assist Government ...

Apogee Engineering, LLC

Acquisition Analyst

Tampa, FL · On-site

$75K - $102K/yr

... Executive Office for Maritime (PEO-M). PEO-M leads a diverse maritime portfolio that develops ... recommended resolution. * Analyze trends in performance indicators to assist Government ...

Apogee Engineering, LLC

Acquisition Analyst

Tampa, FL · Hybrid

$75K - $102K/yr

... Executive Office for Maritime (PEO-M). PEO-M leads a diverse maritime portfolio that develops ... recommended resolution. * Analyze trends in performance indicators to assist Government ...

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How much do executive resolution analyst jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for executive resolution analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is the difference between Executive Resolution Analyst vs Customer Service Specialist?

AspectExecutive Resolution AnalystCustomer Service Specialist
Required CredentialsBachelor's degree, certifications in conflict resolution or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentCorporate offices, call centers, client-facing settingsRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, corporate sectorsRetail, telecommunications, service industries
Common Search & ComparisonFocuses on resolving complex issues, policy enforcementHandles customer inquiries, basic problem-solving

The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.

What cities are hiring for Executive Resolution Analyst jobs? Cities with the most Executive Resolution Analyst job openings:
What states have the most Executive Resolution Analyst jobs? States with the most job openings for Executive Resolution Analyst jobs include:
Executive Resolution Analyst jobs near you
Executive Resolution Specialist

Executive Resolution Specialist

Assurant, Inc.

Manhattan, NY • On-site, Remote

$20.96 - $34.59/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

As a Executive Response Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priorities of good customer service and research. This specialist will also track escalation data for operations and reporting purposes and propose settlement agreements as necessary.
What will be my duties and responsibilities in this job?
  • Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels
  • Manage multiple issues/cases at one time simultaneously based on workload
  • Interact with customers related to written escalated concerns in public and/or social media platforms
  • Analyze and take action on the best possible outcome based on potential risk for an amicable resolution
  • May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective
  • Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis
  • Required to log and track each issue in multiple tracking systems for the purpose of generating reports
  • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
  • Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date
  • ACA (Accredited Claims Adjuster's license) License must be acquired and maintained to be part of this team

What are the requirements needed for this position?
  • Associate's Degree in Business, Marketing, or equivalent experience or;
  • 2 + years in experience in business analysis, research, or related fields or;
  • 2 + years in experience in business writing or;
  • 2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience.
  • ACA (Accredited Claims Adjuster's license) License is required within the first 90 days of hire.
  • Ability to apply learned knowledge of campaign through evaluation or coaching sessions
  • Proficient in MS Word, Excel and other MS Office Applications
  • Consistent performance in all areas that reflect the standard required by the company
  • Ability to handle multiple tasks simultaneously with priorities
  • Strong analytical & problem-solving skills
  • Strong customer service skills
  • Must have proven ability to make sound judgments in resolving customer issues and provide corporate level customer service
  • Strong organization skills and time management skills

What other skills/experience would be helpful to have?
  • Bilingual (Spanish/English)
  • Understanding of client contracts, operations, company products & services

#LI-Remote
ENT2919 - Resolution Specialist
Job Grade
07
Pay Range:
$20.96 - $34.59
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Continue your career at Assurant. Learn how to apply.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.

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