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Executive Resolution Analyst Jobs (NOW HIRING)

Epitec

Heads Up Executive Liasion

Warren, MI · On-site

Executive Resolution - Executive Liaison Fully onsite in Warren Mon-Fri, standard business hours ... resolution, and decision-making skills, including the ability to quickly understand and analyze new ...

HMSA

Case Resolution Specialist I

Honolulu, HI · Hybrid

* Conducts critical analysis of highly complex and sensitive member and provider appeals, inquiries ... Presents recommendations to internal committees, subgroups and executive management for decision ...

HMSA

Case Resolution Specialist II

Honolulu, HI · Hybrid

* Conducts critical analysis of highly complex and sensitive member and provider appeals, inquiries ... Presents recommendations to internal committees, subgroups and executive management for decision ...

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How much do executive resolution analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for executive resolution analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is the difference between Executive Resolution Analyst vs Customer Service Specialist?

AspectExecutive Resolution AnalystCustomer Service Specialist
Required CredentialsBachelor's degree, certifications in conflict resolution or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentCorporate offices, call centers, client-facing settingsRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, corporate sectorsRetail, telecommunications, service industries
Common Search & ComparisonFocuses on resolving complex issues, policy enforcementHandles customer inquiries, basic problem-solving

The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.

What cities are hiring for Executive Resolution Analyst jobs? Cities with the most Executive Resolution Analyst job openings:
What states have the most Executive Resolution Analyst jobs? States with the most job openings for Executive Resolution Analyst jobs include:
Executive Resolution Analyst jobs near you
Heads Up Executive Liasion

Heads Up Executive Liasion

Epitec

Warren, MI • On-site

Contractor

Posted 10 days ago

Job description

  • Location: Warren, Michigan
  • Type: Contract
  • Job #103750
Description:
Executive Resolution - Executive Liaison
Fully onsite in Warren
Mon-Fri, standard business hours
The Executive Liaison role provides customer service support to vehicle owners/lessees and acts as a point of escalation for customers who have concerns or issues with their vehicle and/or an experience with the company or dealership. These issues have been escalated up to executive leadershp level.
You will be responsible for case management. You are assigned customer cases and will research the case prior to engaging with the customer so you have some history on the issue. Respond/engage with the customer and appropriate parties (dealerships or other teams) to resolve the case. Cases could be open for several days or weeks and you will need to continue to follow up with the customer until the case is resolved.
You'll interact with customers over phone, email, and live chat. The role involves documenting notes and utilizing Salesforce CRM.
Must be able to deal with frustrated customers in a calm and professional manner. Turnaround time is measured from the time the issue is brought up until resolution.
Required:
• Excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics.
• Advanced problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations.
• Excellent written and verbal business communication skills.
• Passionate about helping people. Projects an attitude caring and professionalism.
• Adept at demonstrating empathy in customer interactions and tenacity in resolving customer requests
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Self-starter who excels at working independently within a diverse team environment.
• Passionate and enthusiastic about vehicles and products, including knowledge / awareness about the automotive industry and market trends.
• Internet savvy with social media awareness.
• Working knowledge of multiple computer platforms, browsers and operating systems required.
Preferred:
• College degree (B.A./B.S.). Educational requirement may be substituted with equivalent industry-related business experience.
• Experience providing customer service via multiple contact channels (phone, live chat, face-to-face, written correspondence, etc.).
• Experience in customer service, retail and/or sales preferred.
• Willingness to work weekends and flexible hours.
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