Indianapolis, IN · On-site
$20 - $22/hr
Adhere to ticket response and resolution SLA's as agreed upon with the customer 17. Good ... Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech ...
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Indianapolis, IN · On-site
$20 - $22/hr
Adhere to ticket response and resolution SLA's as agreed upon with the customer 17. Good ... Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech ...
Claims Management & Resolution Support * Manage and coordinate freight claims, customer claims, and ... Strong written and verbal communication skills, effective with both operational and executive ...
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Claims Management & Resolution Support * Manage and coordinate freight claims, customer claims, and ... Strong written and verbal communication skills, effective with both operational and executive ...
Fort Wayne, IN · On-site
$65K - $75K/yr
Follow proper escalation protocols to ensure timely and effective issue resolution Qualified ... Consultative sales approach with strong strategic and analytical thinking * Experience managing a ...
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Fort Wayne, IN · On-site
$65K - $75K/yr
Follow proper escalation protocols to ensure timely and effective issue resolution Qualified ... Consultative sales approach with strong strategic and analytical thinking * Experience managing a ...
Ability to read, analyze, and interpret professional journals, business publications, technical ... problem resolution, and business planning. Ability to learn hospice eligibility criteria and ...
Ability to read, analyze, and interpret professional journals, business publications, technical ... problem resolution, and business planning. Ability to learn hospice eligibility criteria and ...
Indianapolis, IN · On-site
$87K/yr
... timely issue resolution Contribute to process improvements and compliance initiatives ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
Indianapolis, IN · On-site
$87K/yr
... timely issue resolution Contribute to process improvements and compliance initiatives ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
$76K - $96K/yr
Identify data quality issues, troubleshoot discrepancies, and drive crossfunctional resolution ... executive-ready dashboards that guide strategic decisions. - Proficient in SQL and comfortable ...
$76K - $96K/yr
Identify data quality issues, troubleshoot discrepancies, and drive crossfunctional resolution ... executive-ready dashboards that guide strategic decisions. - Proficient in SQL and comfortable ...
Ability to read, analyze, and interpret professional journals, business publications, technical ... problem resolution, and business planning. Ability to learn hospice eligibility criteria and ...
Ability to read, analyze, and interpret professional journals, business publications, technical ... problem resolution, and business planning. Ability to learn hospice eligibility criteria and ...
Ability to read, analyze, and interpret professional journals, business publications, technical ... problem resolution, and business planning. Ability to learn hospice eligibility criteria and ...
Ability to read, analyze, and interpret professional journals, business publications, technical ... problem resolution, and business planning. Ability to learn hospice eligibility criteria and ...
Ability to read, analyze, and interpret professional journals, business publications, technical ... problem resolution, and business planning. Ability to learn hospice eligibility criteria and ...
Ability to read, analyze, and interpret professional journals, business publications, technical ... problem resolution, and business planning. Ability to learn hospice eligibility criteria and ...
Goshen, IN · On-site
$76K - $96K/yr
Identify data quality issues, troubleshoot discrepancies, and drive cross-functional resolution ... executive-ready dashboards that guide strategic decisions. - Proficient in SQL and comfortable ...
Goshen, IN · On-site
$76K - $96K/yr
Identify data quality issues, troubleshoot discrepancies, and drive cross-functional resolution ... executive-ready dashboards that guide strategic decisions. - Proficient in SQL and comfortable ...
$23 - $29.25/hr
... to ensure resolution including verifying that the station prepares and obtains all required ... Work with markets Sales Management, Account Executives, and the Traffic Department on billing ...
$23 - $29.25/hr
... to ensure resolution including verifying that the station prepares and obtains all required ... Work with markets Sales Management, Account Executives, and the Traffic Department on billing ...
Indianapolis, IN · On-site
$23 - $29.25/hr
... to ensure resolution including verifying that the station prepares and obtains all required ... Work with markets Sales Management, Account Executives, and the Traffic Department on billing ...
Indianapolis, IN · On-site
$23 - $29.25/hr
... to ensure resolution including verifying that the station prepares and obtains all required ... Work with markets Sales Management, Account Executives, and the Traffic Department on billing ...
$23 - $29.25/hr
... to ensure resolution including verifying that the station prepares and obtains all required ... Work with markets Sales Management, Account Executives, and the Traffic Department on billing ...
$23 - $29.25/hr
... to ensure resolution including verifying that the station prepares and obtains all required ... Work with markets Sales Management, Account Executives, and the Traffic Department on billing ...
... timely resolution of outstanding items, and identifying trends, gaps, and opportunities for ... insights to executive leadership and providing reconciliation evidence and operational ...
... timely resolution of outstanding items, and identifying trends, gaps, and opportunities for ... insights to executive leadership and providing reconciliation evidence and operational ...
Indianapolis, IN · On-site
$70K - $75K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
Indianapolis, IN · On-site
$70K - $75K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
Indianapolis, IN · On-site +1
$70K - $75K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
Indianapolis, IN · On-site +1
$70K - $75K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
Fort Wayne, IN · On-site
$91K - $118K/yr
Identify gaps and conflicts across jurisdictional rule sets and recommend resolution strategies ... Excellent written and verbal communication; able to lead workshops, present to executives, and ...
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Fort Wayne, IN · On-site
$91K - $118K/yr
Identify gaps and conflicts across jurisdictional rule sets and recommend resolution strategies ... Excellent written and verbal communication; able to lead workshops, present to executives, and ...
Communication & collaboration - build real relationships with customer executives and internal ... Coordinate issue resolution (quality, delivery, billing, and commercial concerns) with internal ...
Communication & collaboration - build real relationships with customer executives and internal ... Coordinate issue resolution (quality, delivery, billing, and commercial concerns) with internal ...
Indianapolis, IN · On-site
$70K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
Indianapolis, IN · On-site
$70K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
Carmel, IN · On-site
$90K - $114K/yr
Manage and resolve HRIS support tickets, ensuring timely issue resolution and strong end-user ... Support delivery of recurring HR metrics and executive reporting. Qualifications (Education ...
Carmel, IN · On-site
$90K - $114K/yr
Manage and resolve HRIS support tickets, ensuring timely issue resolution and strong end-user ... Support delivery of recurring HR metrics and executive reporting. Qualifications (Education ...
| Aspect | Executive Resolution Analyst | Customer Service Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in conflict resolution or customer relations | High school diploma or equivalent, customer service training |
| Work Environment | Corporate offices, call centers, client-facing settings | Retail stores, call centers, online support |
| Employer & Industry Usage | Financial, insurance, corporate sectors | Retail, telecommunications, service industries |
| Common Search & Comparison | Focuses on resolving complex issues, policy enforcement | Handles customer inquiries, basic problem-solving |
The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.
$20 - $22/hr
Contractor
Re-posted 28 days ago
Job Title: Desktop Support Analyst
Location: Indianapolis, IN 46278- Onsite
Mode : Contract (6+ Months)
This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.
a) Desk side engineer for technical support for customers and their networked computers and peripherals
b) Interface with Senior Management, Company Board, Executives & VIP Users.
Duties include (but not limited to)
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
15. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents
16. Adhere to ticket response and resolution SLA’s as agreed upon with the customer
17. Good understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room
19. Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components
20. Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU’s, patch panel & structured cabling
21. If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
