Whether you're passionate about transforming public programs, enabling executive decision-making ... resolution. * Identify risks, dependencies, and scope changes early, and bring them to the project ...
Whether you're passionate about transforming public programs, enabling executive decision-making ... resolution. * Identify risks, dependencies, and scope changes early, and bring them to the project ...
Whether you're passionate about transforming public programs, enabling executive decision-making ... resolution. * Identify risks, dependencies, and scope changes early, and bring them to the project ...
Whether you're passionate about transforming public programs, enabling executive decision-making ... resolution. * Identify risks, dependencies, and scope changes early, and bring them to the project ...
Senior Business Analyst (On-Site)
Fort Wayne, IN · On-site
$91K - $118K/yr
Identify gaps and conflicts across jurisdictional rule sets and recommend resolution strategies ... Excellent written and verbal communication; able to lead workshops, present to executives, and ...
Quick apply
Senior Business Analyst (On-Site)
Fort Wayne, IN · On-site
$91K - $118K/yr
Identify gaps and conflicts across jurisdictional rule sets and recommend resolution strategies ... Excellent written and verbal communication; able to lead workshops, present to executives, and ...
Communication & collaboration - build real relationships with customer executives and internal ... Coordinate issue resolution (quality, delivery, billing, and commercial concerns) with internal ...
Communication & collaboration - build real relationships with customer executives and internal ... Coordinate issue resolution (quality, delivery, billing, and commercial concerns) with internal ...
Communication & collaboration - build real relationships with customer executives and internal ... Coordinate issue resolution (quality, delivery, billing, and commercial concerns) with internal ...
Communication & collaboration - build real relationships with customer executives and internal ... Coordinate issue resolution (quality, delivery, billing, and commercial concerns) with internal ...
Assistant Vice President, Senior Data Analyst
$76K - $96K/yr
Identify data quality issues, troubleshoot discrepancies, and drive crossfunctional resolution ... executive-ready dashboards that guide strategic decisions. - Proficient in SQL and comfortable ...
Assistant Vice President, Senior Data Analyst
$76K - $96K/yr
Identify data quality issues, troubleshoot discrepancies, and drive crossfunctional resolution ... executive-ready dashboards that guide strategic decisions. - Proficient in SQL and comfortable ...
National Sales Executive
Indianapolis, IN · On-site
$70K - $75K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
National Sales Executive
Indianapolis, IN · On-site
$70K - $75K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
National Sales Executive
Indianapolis, IN · On-site +1
$70K - $75K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
National Sales Executive
Indianapolis, IN · On-site +1
$70K - $75K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
Assistant Vice President, Senior Data Analyst
Goshen, IN · On-site
$76K - $96K/yr
Identify data quality issues, troubleshoot discrepancies, and drive cross-functional resolution ... executive-ready dashboards that guide strategic decisions. - Proficient in SQL and comfortable ...
Assistant Vice President, Senior Data Analyst
Goshen, IN · On-site
$76K - $96K/yr
Identify data quality issues, troubleshoot discrepancies, and drive cross-functional resolution ... executive-ready dashboards that guide strategic decisions. - Proficient in SQL and comfortable ...
National Sales Executive
Indianapolis, IN · On-site
$70K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
National Sales Executive
Indianapolis, IN · On-site
$70K/yr
... resolution of customer problems with shipment/deliveries. * Results: Achieve and exceed monthly ... Exhibit deductive reasoning, analytical thinking, and the application of logic within the scope of ...
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Senior Business Analyst / Product Owner
Indianapolis, IN · On-site
$81 - $160/hr
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Senior Business Analyst / Product Owner
Indianapolis, IN · On-site
$81 - $160/hr
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Ability to communicate effectively with all levels of the organization, from executive leadership ... and drive resolution of production issues, minimizing user impact and business disruption.
Senior HRIS Analyst
Carmel, IN · On-site
$90K - $114K/yr
Manage and resolve HRIS support tickets, ensuring timely issue resolution and strong end-user ... Support delivery of recurring HR metrics and executive reporting. Qualifications (Education ...
Senior HRIS Analyst
Carmel, IN · On-site
$90K - $114K/yr
Manage and resolve HRIS support tickets, ensuring timely issue resolution and strong end-user ... Support delivery of recurring HR metrics and executive reporting. Qualifications (Education ...
Senior HRIS Analyst
$90K - $114K/yr
Manage and resolve HRIS support tickets, ensuring timely issue resolution and strong end-user ... Support delivery of recurring HR metrics and executive reporting. Qualifications (Education ...
Senior HRIS Analyst
$90K - $114K/yr
Manage and resolve HRIS support tickets, ensuring timely issue resolution and strong end-user ... Support delivery of recurring HR metrics and executive reporting. Qualifications (Education ...
Systems Support Analyst
Indianapolis, IN · On-site
$83K/yr
Own issues from inception to resolution using ServiceNow and Jira, ensuring full compliance with ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
Systems Support Analyst
Indianapolis, IN · On-site
$83K/yr
Own issues from inception to resolution using ServiceNow and Jira, ensuring full compliance with ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
The impact you'll make in this role As an Acera Senior Account Executive , you'll work alongside ... conflict resolution, and project coordination under pressure. * Proven analytical and ...
The impact you'll make in this role As an Acera Senior Account Executive , you'll work alongside ... conflict resolution, and project coordination under pressure. * Proven analytical and ...
The impact you'll make in this role As an Acera Senior Account Executive , you'll work alongside ... conflict resolution, and project coordination under pressure. * Proven analytical and ...
The impact you'll make in this role As an Acera Senior Account Executive , you'll work alongside ... conflict resolution, and project coordination under pressure. * Proven analytical and ...
Executive Resolution Analyst information
What is the difference between Executive Resolution Analyst vs Customer Service Specialist?
| Aspect | Executive Resolution Analyst | Customer Service Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in conflict resolution or customer relations | High school diploma or equivalent, customer service training |
| Work Environment | Corporate offices, call centers, client-facing settings | Retail stores, call centers, online support |
| Employer & Industry Usage | Financial, insurance, corporate sectors | Retail, telecommunications, service industries |
| Common Search & Comparison | Focuses on resolving complex issues, policy enforcement | Handles customer inquiries, basic problem-solving |
The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.
What does an Executive Resolution Analyst do?
An Executive Resolution Analyst reviews and resolves complex customer issues, often involving escalated complaints or disputes. They analyze account information, communicate with clients and internal teams, and document resolutions, typically using customer relationship management (CRM) tools. Strong problem-solving, communication skills, and attention to detail are essential for this role.
What cities in Indiana are hiring for Executive Resolution Analyst jobs? Cities in Indiana with the most Executive Resolution Analyst job openings:
Job description
At CSpring, we believe in the power of data to drive decisions and real-world impact. We're a purpose-driven consulting firm specializing in data strategy, data engineering, and data analytics. Our clients span the public and private sectors, and our work helps them solve complex problems, gain insights, and achieve measurable results.
We're seeking talented professionals who are collaborative, curious, and committed to making a difference that thrive at the intersection of data, technology, and business strategy. Whether you're passionate about transforming public programs, enabling executive decision-making, or modernizing legacy systems, you'll find meaningful work and purpose here.
Why You'll Love Working Here
What You'll Do
You will own the analysis work on data and technology projects from first conversation through user acceptance and go-live.
Requirements
Come Build With Us
At CSpring, we unlock the potential of people and data. If you're ready to lead meaningful projects, collaborate with passionate teams, and grow your career in a people-first consulting environment-apply today!
We're seeking talented professionals who are collaborative, curious, and committed to making a difference that thrive at the intersection of data, technology, and business strategy. Whether you're passionate about transforming public programs, enabling executive decision-making, or modernizing legacy systems, you'll find meaningful work and purpose here.
Why You'll Love Working Here
- Purposeful Projects - Improve systems that serve real people by delivering smarter data, streamlined processes, and strategic insight.
- People-First Culture - We're as committed to your growth as we are to delivering high-impact solutions. You'll find support, autonomy, and community here.
- Strategic, Hands-On Work - From data architecture and documentation to client workshops and solution delivery, you'll influence every step of the process.
- Collaborative Trust - Our clients rely on us to listen carefully, deliver consistently, and guide wisely. We partner with integrity, curiosity, and heart.
What You'll Do
You will own the analysis work on data and technology projects from first conversation through user acceptance and go-live.
- Lead requirements elicitation with business stakeholders, technical teams, and client leadership through interviews, workshops, and working sessions.
- Translate business needs into clear, testable documentation - business requirements, functional specifications, user stories, and acceptance criteria.
- Map current and future state processes and make the gaps between them visible and specific enough to act on.
- Profile and analyze source data to confirm that requirements are actually supportable, including writing your own SQL to check assumptions.
- Build source-to-target mappings, data dictionaries, and business rule documentation alongside data engineering teams.
- Serve as the connective tissue between business and technical stakeholders, keeping both groups working from the same understanding.
- Support agile delivery - refine the backlog, size and clarify stories, and participate in sprint ceremonies with the delivery team.
- Plan and coordinate user acceptance testing, including test scenarios, business tester onboarding, and defect triage through resolution.
- Identify risks, dependencies, and scope changes early, and bring them to the project manager with options rather than just problems.
- Present findings, recommendations, and status to client stakeholders in language they can act on.
Requirements
- 7+ years of business analysis experience on IT or data delivery projects.
- Demonstrated ability to run requirements sessions with mixed business and technical audiences and drive them to decisions.
- Strong documentation skills across BRDs, functional specs, user stories, and acceptance criteria.
- Working SQL skills - enough to profile data, validate assumptions, and investigate discrepancies independently.
- Experience with process mapping and workflow documentation using tools such as Visio or Lucidchart.
- Hands-on experience in agile delivery, including backlog refinement and sprint ceremonies.
- Experience planning and supporting user acceptance testing through sign-off.
- Excellent written and verbal communication, with the judgment to adjust for the audience.
- Bachelor's degree preferred, or equivalent professional experience.
- Experience on data warehouse, ETL, or business intelligence and reporting projects.
- Background in government, public health, or healthcare environments.
- Familiarity with Medicaid, public health data systems, HIPAA, or state and federal reporting requirements.
- Proficiency with Azure DevOps, Jira, or Confluence for backlog and documentation management.
- Exposure to data governance, data quality, or master data management initiatives.
- Prior consulting or client-facing delivery experience.
- CBAP, PMI-PBA, or agile certifications.
Come Build With Us
At CSpring, we unlock the potential of people and data. If you're ready to lead meaningful projects, collaborate with passionate teams, and grow your career in a people-first consulting environment-apply today!
About CSpring
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Fishers, IN, US
Year founded
1996