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Executive Resolution Analyst Jobs in Indiana (NOW HIRING)

blueStone

Director of IT- Applications

Daleville, IN

$125K - $150K/yr

Company Description blueStone Executive Search has a distinct focus on recruiting IT professionals ... analyze problems and make independent judgment to initiate corrective action or resolution.

OneMain Financial

Escalation Specialist

Evansville, IN · Hybrid

... resolution, reporting, and root cause analysis, including military family servicemember support ... Supports the activities of the Executive Office of Customer Care. Interacts, collaborates, and ...

OneMain Financial

Escalation Specialist

Evansville, IN · Hybrid

... resolution, reporting, and root cause analysis, including military family servicemember support ... Executive Office of Customer Care. • Interacts, collaborates, and works with all levels of the ...

Clearwater Analytics

Head of Prism Operations

Edinburgh, IN · On-site

$100K - $140K/yr

Leads a distributed team of approximately 15 engineers, analysts, and delivery specialists across ... Acts as primary escalation point for client issues; drives solutioning and resolution with a sense ...

Deloitte

Oracle Finance Senior Manager

Indianapolis, IN

$104K - $141K/yr

Advise clients on package selection, fit-gap analysis, and solution design to align business ... Partner with executive stakeholders, steering committees, and program leaders to manage timelines ...

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All JobsResolution Analyst JobsExecutive Resolution Analyst JobsExecutive Resolution Analyst Jobs in Indiana

Executive Resolution Analyst information

What is the difference between Executive Resolution Analyst vs Customer Service Specialist?

AspectExecutive Resolution AnalystCustomer Service Specialist
Required CredentialsBachelor's degree, certifications in conflict resolution or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentCorporate offices, call centers, client-facing settingsRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, corporate sectorsRetail, telecommunications, service industries
Common Search & ComparisonFocuses on resolving complex issues, policy enforcementHandles customer inquiries, basic problem-solving

The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.

What cities in Indiana are hiring for Executive Resolution Analyst jobs? Cities in Indiana with the most Executive Resolution Analyst job openings:
Executive Resolution Analyst jobs near you
Deputy Program Manager

Deputy Program Manager

Computer World Services

Indianapolis, IN

$111K/yr

Full-time

Re-posted yesterday

Job description

Job Description
The Deputy Program Manager (DPM) serves as the second-in-command and principal assistant to the Program Manager (PM) for a complex, high-visibility IT program. The DPM provides daily operational oversight, technical leadership, and staff supervision across multiple task areas and project teams. This role ensures continuity of program operations, supports contract compliance, manages program deliverables, and acts on behalf of the PM as required.
The DPM works closely with Government stakeholders, technical leads, subcontractors, and corporate leadership to ensure high-quality performance, financial integrity, and mission success across all contract activities.
Key Tasks & Responsibilities
  • Program Leadership
  • Assist the Program Manager in planning, executing, and managing all aspects of program performance across multiple projects and locations.
  • Serve as the acting PM in the PM's absence, with full delegated authority for operations, customer engagement, staffing, and contract compliance.
  • Lead daily operations, ensuring efficient coordination across engineering, operations, cybersecurity, service desk, and other workstreams.
  • Support preparation of executive-level briefings, technical presentations, and contract deliverables.
  • Program & Operations Management
  • Organize, direct, and coordinate planning and production of all contract support activities.
  • Support development, implementation, and maintenance of:
  • Program Management Plans
  • Change management processes
  • Performance management frameworks
  • Weekly and monthly status reports
  • Risk and issue management processes
  • Monitor project milestones, cost targets, quality standards, and schedule commitments.
  • Oversee subcontractor activities to ensure compliance with performance and financial requirements.
  • Program & Project Management Deliverables
  • Project Management Plan
  • Change Management Process documentation
  • Performance Management Reports
  • In-Process Reviews and Weekly Status Updates
  • Progress Reviews with the Government Area Manager
  • Project Management Support Artifacts
  • Transition Management
  • Project Management Support
  • Oversight of all personnel and activities required to meet PWS requirements.
  • Support PM in quality assurance, cost control, staffing, and overall program execution.
  • Technical Oversight
  • Provide subject matter expertise across engineering, operations, infrastructure, cybersecurity, and service management domains.
  • Contribute to the development of the IT Infrastructure Detailed Design Document and advanced documentation related to:
  • Troubleshooting methodologies
  • Vulnerability management
  • System and network optimization
  • Software distribution and reporting
  • Infrastructure monitoring
  • Support evaluation of new technologies and process improvements to optimize mission outcomes.
  • Conduct or assist with cost-benefit analyses, risk analyses, performance evaluations, and total-cost-of-ownership (TCO) assessments.
  • Staff Supervision & Workforce Management
  • Lead, supervise, and mentor technical and administrative staff across multiple task areas.
  • Manage manpower utilization, training, performance assessment, and workforce optimization.
  • Support recruiting, onboarding, and retention activities in coordination with corporate HR.
  • Provide guidance to technical teams, ensuring alignment with program objectives and contract requirements.
  • Customer, Stakeholder & Corporate Coordination
  • Maintain regular communication with Government stakeholders, serving as a primary liaison for issue resolution and program coordination.
  • Ensure professional, timely, and accurate responses to Government inquiries and tasking.
  • Coordinate with internal corporate functions (HR, recruiting, finance, compliance) to support program operations and reporting.
  • Contribute to customer satisfaction tracking, complaint resolution, and quality assurance programs.
  • Required Skills & Experience
  • Demonstrated leadership in DoD or federal agency programs of similar size, scope, and complexity.
  • Experience leading large IT teams (40+ personnel) across diverse functional areas.
  • Strong background in operations that include user systems, integration, training, and multi-skilled technical environments.
  • Experience in quality assurance environments involving customer satisfaction tracking, QC programs, and continuous improvement.
  • Demonstrated success presenting to senior Government officials and executive stakeholders.
  • Proven abilities in financial analysis, cost management, budgeting, and resource allocation.
  • Strong knowledge of WBS development, project planning, scheduling, and structured project controls.
  • Experience evaluating configuration alternatives, including technical, cost, and risk impacts.
  • Experience performing business decision analyses, including cost-benefit analyses and major IT infrastructure assessments.
  • Hands-on experience conducting and interpreting Total-Cost-of-Ownership (TCO) analyses and using TCO tools.
  • Functions as a technical expert across multiple program areas.
  • Independently performs all functional duties associated with high-visibility or mission-critical activities.
  • Leads major technology assignments and recommends strategic improvements.
  • Supervise personnel and oversee the activities of all staff assigned to specific tasks.
  • Internal Coordination & Continuous Improvement
  • Partner with corporate functions for staffing, budgeting, reporting, compliance, and workforce management.
  • Maintain and update internal program documentation, and compliance materials.
  • Identify efficiencies and drive continuous improvement initiatives across program operations.
  • Promote a culture of operational excellence, accountability, and innovation.
Education & Experience
  • Minimum Education
  • Bachelor's degree required.
  • MA/MS degree preferred.
  • Minimum General Experience
  • Eight (8) years of progressive experience in project management, program management, or a closely related IT management discipline involving oversight of large, complex, multi-site programs
Certifications
  • Project Management Professional (PMP) or equivalent - REQUIRED
  • Relevant commercial certifications (e.g., ITIL, Agile, CISSP, CSM) - desired
  • Must maintain all mandatory certifications
Security Clearance
  • Must be a U.S. Citizen.
  • Selective Service registration required (if applicable).
  • Top Secret Security Clearance required
  • Must maintain fitness and eligibility for national security positions
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • Onsite at customer location
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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