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Executive Resolution Analyst Jobs in Connecticut

SEMA4

Client Executive - Remote - Sioux Falls, SD

Stamford, CT · On-site +1

$81K - $110K/yr

... analysis, and increased engagement will improve the diagnosis, treatment, and prevention of disease ... with resolution proposals, including preparation of executive dashboards on program status and ...

bartaco

Executive Chef

Stamford, CT · On-site

$85K/yr

As an Executive Chef at bartaco, you are the culinary leader responsible for ensuring the highest ... proper ordering, tracking, analyzing AVT, proactive resolution of issues, and ensuring ...

Bartaco

Executive Chef

Stamford, CT

$85K/yr

As an Executive Chef at bartaco, you are the culinary leader responsible for ensuring the highest ... proper ordering, tracking, analyzing AVT, proactive resolution of issues, and ensuring ...

bartaco

Executive Chef

Stamford, CT · On-site

$85K/yr

... proper ordering, tracking, analyzing AVT, proactive resolution of issues, and ensuring ... Executive Chef * A passion for hospitality and a commitment to delivering outstanding guest ...

Bartaco

Executive Chef

Stamford, CT

$85K/yr

As an Executive Chef at bartaco, you are the culinary leader responsible for ensuring the highest ... proper ordering, tracking, analyzing AVT, proactive resolution of issues, and ensuring ...

bartaco

Executive Chef

Stamford, CT · On-site

$76K - $105K/yr

... proper ordering, tracking, analyzing AVT, proactive resolution of issues, and ensuring ... Executive Chef * A passion for hospitality and a commitment to delivering outstanding guest ...

E-Solutions

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication. * Coordinate change, release, and problem management processes ...

CheckWriters

Sales Account Executive

New Haven, CT · On-site

Analyze needs and practices of potential clients. * Present payroll, HR, and Attendance products ... Expedite the resolution of customer issues. * Utilize Salesforce to assist with prospecting ...

CheckWriters

Sales Account Executive

New Haven, CT

Analyze needs and practices of potential clients. * Present payroll, HR, and Attendance products ... Expedite the resolution of customer issues. * Utilize Salesforce to assist with prospecting ...

First County Bank

Credit Analyst II

Stamford, CT · On-site

$67K - $105K/yr

We are currently looking for a Credit Analyst to join our Credit Administration team! This ... executive management and/or auditor/regulator to achieve resolution. * Maintain and update ...

First County Bank

Credit Analyst II

Stamford, CT · On-site

We are currently looking for a Credit Analyst to join our Credit Administration team! This ... executive management and/or auditor/regulator to achieve resolution. * Maintain and update ...

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Executive Resolution Analyst information

What is the difference between Executive Resolution Analyst vs Customer Service Specialist?

AspectExecutive Resolution AnalystCustomer Service Specialist
Required CredentialsBachelor's degree, certifications in conflict resolution or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentCorporate offices, call centers, client-facing settingsRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, corporate sectorsRetail, telecommunications, service industries
Common Search & ComparisonFocuses on resolving complex issues, policy enforcementHandles customer inquiries, basic problem-solving

The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.

What does an Executive Resolution Analyst do?

An Executive Resolution Analyst reviews and resolves complex customer issues, often involving escalated complaints or disputes. They analyze account information, communicate with clients and internal teams, and document resolutions, typically using customer relationship management (CRM) tools. Strong problem-solving, communication skills, and attention to detail are essential for this role.
What cities in Connecticut are hiring for Executive Resolution Analyst jobs? Cities in Connecticut with the most Executive Resolution Analyst job openings:
Executive Resolution Analyst jobs near you

Client Executive - Remote - Sioux Falls, SD

SEMA4

Stamford, CT • On-site, Remote

$81K - $110K/yr

Full-time

Re-posted 9 days ago

Job description

Sema4 is a patient-centered health intelligence company founded on the idea that more information, deeper analysis, and increased engagement will improve the diagnosis, treatment, and prevention of disease. Sema4 is dedicated to transforming healthcare by building dynamic models of human health and defining optimal, individualized health trajectories, starting in the areas of reproductive health and oncology. Centrellis™, our innovative health intelligence platform, is enabling us to generate a more complete understanding of disease and wellness and to provide science-driven solutions to the most pressing medical needs. Sema4 believes that patients should be treated as partners, and that data should be shared for the benefit of all.
The Health System Client Executive (CE) is the trusted advisor to senior clinical and administrative decision makers for health systems that enter into strategic Collaboration Agreements with Sema4. The CE translates our customer's health and economic outcome needs into opportunities that are best supported through Sema4's portfolio of products and services with a long-term eye towards deep collaboration with the health system's data assets. The CE bridges both Sales/Demand Generation and Operational Delivery. The individual will be responsible for execution against business and customer experience metrics that are identified by Sema4 and the partner health system as a part of the Collaboration Agreement.
RESPONSIBILITIES
  • Demonstrates strategic, operational command of the health system relationship. Manages the account like a CEO. Develops and owns program milestones and deliverables; prepare reports that summarize key progress and issues with resolution proposals, including preparation of executive dashboards on program status and approvals needed by senior management.
  • Builds and maintains an account plan that documents the customer's short, medium and long term goals, identifies key relationships across the health systems (both existing and those that need to be developed), and brings to light opportunities (or obstacles) to deepen our value and relationship with the health system.
  • In partnership with a Delivery Executive, manages a cross-functional team of internal resources aligned to fulfill commitment to the health system. The cross-functional team includes indirect reports across the Sema4 clinical, operations, finance, sales, customer success and other functional disciplines.
  • Ensures that Customer Experience metrics, gathered through surveys and other forms of feedback (social media, direct interaction, etc) are analyzed, receive corrective action if needed, and incorporated to the overall Account plan.
  • Gains a strong understanding of the health system's health and economic outcomes goals and links Sema4 resources, products and services to help achieve those goals.
  • Builds and delivers client facing steering committee meetings that are specifically focused on the clinical and scientific alignment of investments Sema4 and the partner health system are making in realigning the care deliver model around genomic medicine and insights being developed to help providers and patients engage with care in a more informed way.
  • Ensure that team meetings have structure and clear purposes and goals; facilitate meetings effectively and clearly communicate decisions and action items to team members and relevant parties outside of the team.
  • Ability to effectively prioritize, execute and follow-up in a timely manner, anticipating problems and roadblocks and finding resolution options to be presented to senior management for approval.

QUALIFICATIONS
  • Bachelor's degree required. Master's degree in relevant area highly preferred.
  • At least 10 years overall, of relevant enterprise solution and client experience in the healthcare industry focused on provider services.
  • Experience supporting complex cross-functional projects required, and previous experience in delivering mission critical solutions to provider organizations.
  • Significant, proven executive engagement and problem-solving experience, with demonstrated ability to develop practical solutions to unstructured problems with limited oversight.
  • Excellent written, verbal and interpersonal skills for executive level communication and collaboration required.
  • Strong command skills.
  • Proven self-starter.
  • Proven ability to manage large cross organization teams both internally and externally.

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