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Executive Resolution Analyst Jobs in Connecticut

Norwalk Housing Authority

Be Seen First

Director of Personnel & Labor Relations

Norwalk, CT · On-site

$120K - $135K/yr

... growth. · Develop workforce analytics and performance metrics to assess organizational ... dispute resolution processes. · Collaborate with executive leadership, legal counsel, and ...

CVS Health

Mgr,Procurement

Hartford, CT · On-site

Improve the overall user experience by reducing friction in submission and resolution processes ... Experience with expense data analysis and governance * Experience developing executive reporting

Deloitte

Oracle Finance Senior Manager

Hartford, CT · On-site

$110K - $149K/yr

Advise clients on package selection, fit-gap analysis, and solution design to align business ... Partner with executive stakeholders, steering committees, and program leaders to manage timelines ...

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Executive Resolution Analyst information

What is the difference between Executive Resolution Analyst vs Customer Service Specialist?

AspectExecutive Resolution AnalystCustomer Service Specialist
Required CredentialsBachelor's degree, certifications in conflict resolution or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentCorporate offices, call centers, client-facing settingsRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, corporate sectorsRetail, telecommunications, service industries
Common Search & ComparisonFocuses on resolving complex issues, policy enforcementHandles customer inquiries, basic problem-solving

The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.

What does an Executive Resolution Analyst do?

An Executive Resolution Analyst reviews and resolves complex customer issues, often involving escalated complaints or disputes. They analyze account information, communicate with clients and internal teams, and document resolutions, typically using customer relationship management (CRM) tools. Strong problem-solving, communication skills, and attention to detail are essential for this role.
What cities in Connecticut are hiring for Executive Resolution Analyst jobs? Cities in Connecticut with the most Executive Resolution Analyst job openings:
Executive Resolution Analyst jobs near you

SAP FICO Strategic Functional Lead - Direct Client - Immediate Need

Sharp Source IT

Greenwich, CT • On-site

Other

Posted 5 days ago

Job description

Senior SAP FICO Functional Lead (ECC)

Location: Greenwich, CT (Hybrid Preferred | Remote Considered)

Duration: 6–12 Month Contract with Potential for Full-Time Conversion

Position Overview

Our client is seeking a seasoned SAP FICO Functional Lead to support a large enterprise ECC environment. This is a highly visible role that requires a unique combination of strong functional expertise, executive presence, and exceptional stakeholder management skills.

The successful candidate will serve as a trusted advisor to business and IT leadership, partnering with cross-functional teams to drive finance-related initiatives, improve business processes, and deliver high-quality SAP solutions. This position requires someone who is equally comfortable discussing business strategy with executives as they are defining functional requirements with technical teams.

Key Responsibilities
  • Serve as the primary SAP FICO functional lead supporting Finance and Accounting business processes.
  • Partner with executive leadership, business stakeholders, and IT teams to understand strategic objectives and translate them into SAP solutions.
  • Lead business process discussions, requirements gathering sessions, and solution design workshops.
  • Provide functional expertise across SAP ECC Finance (FI) and Controlling (CO).
  • Analyze business requirements and recommend scalable, best-practice SAP solutions.
  • Work closely with technical teams to ensure successful configuration, development, testing, and deployment.
  • Coordinate cross-functional initiatives involving Finance and other business areas.
  • Drive issue resolution, facilitate decision-making, and build consensus among diverse stakeholder groups.
  • Support production enhancements, process improvements, and ongoing optimization initiatives.
  • Provide leadership throughout project delivery while maintaining strong relationships across business and IT organizations.
Required Qualifications
  • 8+ years of hands-on SAP FICO functional consulting experience.
  • Strong experience supporting SAP ECC Finance and Controlling modules.
  • Deep understanding of core Finance business processes, including:
    • General Ledger
    • Accounts Payable
    • Accounts Receivable
    • Fixed Assets
    • Cost Center Accounting
    • Profit Center Accounting
    • Internal Orders
    • Financial Reporting
  • Demonstrated experience working directly with executive leadership and senior business stakeholders.
  • Exceptional stakeholder management, communication, and presentation skills.
  • Proven ability to influence decision-making across multiple business organizations.
  • Strong business analysis and requirements gathering experience.
  • Experience leading cross-functional initiatives in complex enterprise environments.
Preferred Qualifications
  • Experience integrating Finance with MM, SD, or other SAP modules.
  • Background supporting enterprise implementations, enhancements, or process improvement initiatives.
  • PMP, SAP certification, or equivalent experience is a plus.
Work Arrangement
  • Hybrid work arrangement preferred with occasional onsite meetings in the Greenwich, CT area.
  • Highly qualified remote candidates located within the United States will also be considered.
  • Candidates should be available to support Eastern Time business hours.
Employment Type
  • 6–12 Month Contract
  • Strong potential for contract-to-hire based on performance and business needs.
Additional Requirements
  • Candidates must be legally authorized to work in the United States without current or future employment sponsorship.
  • No third-party agencies please

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