Atlanta, GA · On-site
... resolution. * ServiceNow Reporting & Analytics - Creating dashboards, reports, analyzing incident ... Reporting & Presentation Skills (PowerPoint/Office Suite) - Developing executive-level ...
Quick apply
Atlanta, GA · On-site
... resolution. * ServiceNow Reporting & Analytics - Creating dashboards, reports, analyzing incident ... Reporting & Presentation Skills (PowerPoint/Office Suite) - Developing executive-level ...
The analyst serves as the central coordinator during major incidents, leading technical bridge ... Executive summaries * Resolution communications * Post-incident reports * Translate complex ...
The analyst serves as the central coordinator during major incidents, leading technical bridge ... Executive summaries * Resolution communications * Post-incident reports * Translate complex ...
Atlanta, GA · On-site
Includes data gathering and root cause analysis. * 30% - Resolution Management - Manages the ... Have authority to resolve high profile/executive cases (cases that make it to the executive level ...
Atlanta, GA · On-site
Includes data gathering and root cause analysis. * 30% - Resolution Management - Manages the ... Have authority to resolve high profile/executive cases (cases that make it to the executive level ...
... O line), or escalated from branch, in a professional and respectful way to ensure regulatory ... Excellent analytical, cognitive and critical thinking skills with ability to translate high-level ...
... O line), or escalated from branch, in a professional and respectful way to ensure regulatory ... Excellent analytical, cognitive and critical thinking skills with ability to translate high-level ...
Atlanta, GA · On-site
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Atlanta, GA · On-site
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
We provide advisory services and data analytics support to middle-market companies ($50M-$2B in ... issue resolution Finance & Client Billing * Prepare and process client invoices in close ...
New
We provide advisory services and data analytics support to middle-market companies ($50M-$2B in ... issue resolution Finance & Client Billing * Prepare and process client invoices in close ...
New
Atlanta, GA · On-site
Provide project oversight and work with key stakeholders and executive teams * Collaborate and ... Identification, tracking, and resolution of problems within IFS * Creation of training materials ...
Atlanta, GA · On-site
Provide project oversight and work with key stakeholders and executive teams * Collaborate and ... Identification, tracking, and resolution of problems within IFS * Creation of training materials ...
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
$23 - $29.25/hr
Initiate and lead cross-functional discussions to drive resolution. * Support the execution of ... from executive management. Americold is an Equal Opportunity/Affirmative Action Employer and ...
$23 - $29.25/hr
Initiate and lead cross-functional discussions to drive resolution. * Support the execution of ... from executive management. Americold is an Equal Opportunity/Affirmative Action Employer and ...
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
$23 - $29.25/hr
Initiate and lead cross-functional discussions to drive resolution. * Support the execution of ... from executive management. Americold is an Equal Opportunity/Affirmative Action Employer and ...
$23 - $29.25/hr
Initiate and lead cross-functional discussions to drive resolution. * Support the execution of ... from executive management. Americold is an Equal Opportunity/Affirmative Action Employer and ...
$23 - $29.25/hr
Initiate and lead cross-functional discussions to drive resolution. * Support the execution of ... from executive management. Americold is an Equal Opportunity/Affirmative Action Employer and ...
$23 - $29.25/hr
Initiate and lead cross-functional discussions to drive resolution. * Support the execution of ... from executive management. Americold is an Equal Opportunity/Affirmative Action Employer and ...
... and account analysts supporting client team. The Account Executive always adheres to Lockton ... Oversees issue-resolution between Client and the Vendor * Coordinates market selection for new and ...
... and account analysts supporting client team. The Account Executive always adheres to Lockton ... Oversees issue-resolution between Client and the Vendor * Coordinates market selection for new and ...
Atlanta, GA · Hybrid
$100K - $120K/yr
... executive-level calendar operations, including scheduling, prioritization, conflict resolution, and ... Competencies * Strong analytical and organizational skills with the ability to synthesize ...
Atlanta, GA · Hybrid
$100K - $120K/yr
... executive-level calendar operations, including scheduling, prioritization, conflict resolution, and ... Competencies * Strong analytical and organizational skills with the ability to synthesize ...
Atlanta, GA · On-site
$28/hr
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Quick apply
Atlanta, GA · On-site
$28/hr
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Quick apply
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Create dashboards and executive-level reports. Analyze trends and provide recommendations. Quality ... Facilitate issue resolution with vendors and internal stakeholders. Track corrective actions and ...
Quick apply
Create dashboards and executive-level reports. Analyze trends and provide recommendations. Quality ... Facilitate issue resolution with vendors and internal stakeholders. Track corrective actions and ...
Collaborate with cross-functional teams to implement improvements based on issue analysis ... Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution ...
Collaborate with cross-functional teams to implement improvements based on issue analysis ... Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution ...
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
Create dashboards and executive-level reports. * Analyze trends and provide recommendations ... Facilitate issue resolution with vendors and internal stakeholders. * Track corrective actions and ...
$14.48 - $16.82
4% of jobs
$16.82 - $19.17
12% of jobs
$19.64 is the 25th percentile. Wages below this are outliers.
$19.17 - $21.52
46% of jobs
$21.52 - $23.86
2% of jobs
$26.05 is the 75th percentile. Wages above this are outliers.
$23.86 - $26.21
12% of jobs
$26.21 - $28.56
0% of jobs
$28.56 - $30.90
11% of jobs
$30.90 - $33.25
6% of jobs
$33.25 - $35.59
3% of jobs
$35.59 - $37.94
2% of jobs
$37.94 - $40.29
2% of jobs
$14
$24
$40
| Aspect | Executive Resolution Analyst | Customer Service Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in conflict resolution or customer relations | High school diploma or equivalent, customer service training |
| Work Environment | Corporate offices, call centers, client-facing settings | Retail stores, call centers, online support |
| Employer & Industry Usage | Financial, insurance, corporate sectors | Retail, telecommunications, service industries |
| Common Search & Comparison | Focuses on resolving complex issues, policy enforcement | Handles customer inquiries, basic problem-solving |
The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.
We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.
The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.
Sourced by ZipRecruiter
11 - 50 Employees
Troy, MI, US
2009
