Create dashboards and executive-level reports. Analyze trends and provide recommendations. Quality ... Facilitate issue resolution with vendors and internal stakeholders. Track corrective actions and ...
Quick apply
Create dashboards and executive-level reports. Analyze trends and provide recommendations. Quality ... Facilitate issue resolution with vendors and internal stakeholders. Track corrective actions and ...
Quick apply
Create dashboards and executive-level reports. Analyze trends and provide recommendations. Quality ... Facilitate issue resolution with vendors and internal stakeholders. Track corrective actions and ...
Atlanta, GA · Hybrid
Medical
Dental
Vision
Retirement
PTO
Collaborate with cross-functional teams to implement improvements based on issue analysis ... Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution ...
Atlanta, GA · Hybrid
Medical
Dental
Vision
Retirement
PTO
Collaborate with cross-functional teams to implement improvements based on issue analysis ... Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution ...
Generate centralized reporting and executive-level dashboards for Service Catalog Requests ... Track and manage operational issues, facilitate resolution with vendors and internal stakeholders ...
Quick apply
Generate centralized reporting and executive-level dashboards for Service Catalog Requests ... Track and manage operational issues, facilitate resolution with vendors and internal stakeholders ...
Atlanta, GA · On-site
$75K - $85K/yr
Develop and maintain advanced financial reporting frameworks and dashboards utilized by executive ... Effective problem-solving and conflict resolution * Excellent organization and communication skills
Atlanta, GA · On-site
$75K - $85K/yr
Develop and maintain advanced financial reporting frameworks and dashboards utilized by executive ... Effective problem-solving and conflict resolution * Excellent organization and communication skills
Atlanta, GA · On-site
$75K - $85K/yr
Develop and maintain advanced financial reporting frameworks and dashboards utilized by executive ... Effective problem-solving and conflict resolution * Excellent organization and communication skills
Atlanta, GA · On-site
$75K - $85K/yr
Develop and maintain advanced financial reporting frameworks and dashboards utilized by executive ... Effective problem-solving and conflict resolution * Excellent organization and communication skills
Atlanta, GA · On-site
$75K - $85K/yr
Develop and maintain advanced financial reporting frameworks and dashboards utilized by executive ... Effective problem-solving and conflict resolution * Excellent organization and communication skills
Atlanta, GA · On-site
$75K - $85K/yr
Develop and maintain advanced financial reporting frameworks and dashboards utilized by executive ... Effective problem-solving and conflict resolution * Excellent organization and communication skills
Atlanta, GA · On-site
Develop and maintain advanced financial reporting frameworks and dashboards utilized by executive ... Effective problem-solving and conflict resolution * Excellent organization and communication skills
Atlanta, GA · On-site
Develop and maintain advanced financial reporting frameworks and dashboards utilized by executive ... Effective problem-solving and conflict resolution * Excellent organization and communication skills
Atlanta, GA · On-site
Medical
Dental
Vision
Retirement
PTO
Collaborate with cross-functional teams to implement improvements based on issue analysis ... Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution ...
Atlanta, GA · On-site
Medical
Dental
Vision
Retirement
PTO
Collaborate with cross-functional teams to implement improvements based on issue analysis ... Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution ...
... parts-related issue resolution. Through data-driven decision making and cross-functional ... Deliver presentations to teams and executive leaders and sponsors * Build skills and knowledge ...
... parts-related issue resolution. Through data-driven decision making and cross-functional ... Deliver presentations to teams and executive leaders and sponsors * Build skills and knowledge ...
Atlanta, GA · On-site
$70 - $90/hr
Medical
Retirement
PTO
Support business operations through both identification and resolution of errors and continuous ... Ad Hoc projects to assist the risk, operations, sales, and executive teams * Support Vice President ...
Atlanta, GA · On-site
$70 - $90/hr
Medical
Retirement
PTO
Support business operations through both identification and resolution of errors and continuous ... Ad Hoc projects to assist the risk, operations, sales, and executive teams * Support Vice President ...
Atlanta, GA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Develop recurring and ad hoc operational, tax, compliance, workforce, and executive reporting ... defects through resolution. * Identify opportunities to automate manual processes, strengthen ...
Atlanta, GA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Develop recurring and ad hoc operational, tax, compliance, workforce, and executive reporting ... defects through resolution. * Identify opportunities to automate manual processes, strengthen ...
Sandy Springs, GA · Hybrid
Medical
Dental
Vision
Life
Retirement
PTO
Support monthly executive business review summary process and will be an active participant on ... Problem solving skills; ability to understand and structure issue resolution. Time management ...
Sandy Springs, GA · Hybrid
Medical
Dental
Vision
Life
Retirement
PTO
Support monthly executive business review summary process and will be an active participant on ... Problem solving skills; ability to understand and structure issue resolution. Time management ...
Sandy Springs, GA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... executive business review summary process and will be an active participant on reviews. • ... resolution. • Time management skills and capacity to manage priorities and respect and meet ...
Sandy Springs, GA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... executive business review summary process and will be an active participant on reviews. • ... resolution. • Time management skills and capacity to manage priorities and respect and meet ...
Atlanta, GA · On-site
... resolution of functional access security related production issues. This position is part of the ... May be required to communicate to senior executives through oral and written reports and ...
Atlanta, GA · On-site
... resolution of functional access security related production issues. This position is part of the ... May be required to communicate to senior executives through oral and written reports and ...
Atlanta, GA · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
Atlanta, GA · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
New York, NY · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
New York, NY · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
Atlanta, GA · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
Atlanta, GA · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
Atlanta, GA · On-site
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
Atlanta, GA · On-site
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
New York, NY · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
New York, NY · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
Atlanta, GA · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
Atlanta, GA · Remote
$54K - $81K/yr
Medical
Dental
Vision
Life
Retirement
The Analyst produces executive-level reporting, including weekly portfolio flash updates, and ... Lead issue resolution: Assess root causes, frame options, recommend actions, and coordinate ...
$14.48 - $16.82
4% of jobs
$16.82 - $19.17
12% of jobs
$19.64 is the 25th percentile. Wages below this are outliers.
$19.17 - $21.52
46% of jobs
$21.52 - $23.86
2% of jobs
$26.05 is the 75th percentile. Wages above this are outliers.
$23.86 - $26.21
12% of jobs
$26.21 - $28.56
0% of jobs
$28.56 - $30.90
11% of jobs
$30.90 - $33.25
6% of jobs
$33.25 - $35.59
3% of jobs
$35.59 - $37.94
2% of jobs
$37.94 - $40.29
2% of jobs
$14
$24
$40
| Aspect | Executive Resolution Analyst | Customer Service Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in conflict resolution or customer relations | High school diploma or equivalent, customer service training |
| Work Environment | Corporate offices, call centers, client-facing settings | Retail stores, call centers, online support |
| Employer & Industry Usage | Financial, insurance, corporate sectors | Retail, telecommunications, service industries |
| Common Search & Comparison | Focuses on resolving complex issues, policy enforcement | Handles customer inquiries, basic problem-solving |
The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.
Cities near Villa Rica, GA with the most Executive Resolution Analyst job openings:
Contractor
Re-posted 13 hours ago
Analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Supervises, guides, and/or instructs the work assignments of subordinate staff. Establishes standards and procedures.
Candidate Must be LOCAL to METRO ATLANTA.
Position Summary: The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.
Key Responsibilities:
Business Analysis: Conduct enterprise-wide business analysis for Telecommunications and Network Services. Identify operational inefficiencies and recommend improvements. Gather, document, and analyze business requirements. Develop recommendations for service optimization.
Process Engineering & Governance: Develop and document operational procedures and standards. Create and maintain process workflows and service delivery documentation. Establish governance controls and compliance measures. Monitor adherence to operational processes.
Inventory & Financial Reconciliation: Reconcile telecommunications and data service inventories against vendor billing. Identify unused services and recommend cost-saving opportunities. Validate asset inventories against asset management systems. Support invoice auditing and billing accuracy initiatives.
Reporting & Analytics: Develop centralized reporting for: Service Catalog Requests. Incident Management. Project Metrics. Asset Inventories. Telecommunications Usage. Vendor Performance. Create dashboards and executive-level reports. Analyze trends and provide recommendations.
Quality Assurance: Develop and manage quality assurance programs. Monitor operational performance metrics. Identify service improvement opportunities. Conduct process compliance reviews.
Issue Management: Collect, consolidate, and manage operational issues. Facilitate issue resolution with vendors and internal stakeholders. Track corrective actions and follow-up activities. Maintain issue and risk registers.
Continuous Improvement: Assist with process improvement initiatives. Develop operational efficiencies and automation opportunities. Support organizational change management activities.
Qualifications: Bachelor’s degree in business administration, Information Systems, Information Technology, or related field. 5+ years of business analysis, process improvement, or operational management experience. Experience with telecommunications, networking, or IT service management. Strong reporting, analytics, and process documentation skills. Experience with ServiceNow, asset management, and vendor billing analysis.
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