What is a team member?

A team member is an employee who works in a group or team, like those who work in restaurants, retail, and hospitality. Team members may work in guest services, with food, or with customers. In this position, you may greet customers, clean up after them, or perform other duties related to customer service. Your responsibilities revolve around providing a satisfactory customer experience while working as a team to keep customers coming back time and again. Team members can be in front of the customer in guest services or as servers at a restaurant, or they can work behind the scenes, like housekeepers and kitchen staff.