What is a public safety telecommunicator?

A public safety telecommunicator works at an emergency response center and serves as a midpoint between the public and emergency responders. As a public safety telecommunicator, your job duties involve answering phone calls and relaying information to emergency services. You may also often stay on the phone with callers until emergency responders arrive to provide emotional support and guidance. The career typically requires the completion of an emergency dispatch certification program and on-the-job training. Employers may also request candidates to undergo a personality inventory test, drug screening, and a background investigation. Additional qualifications include the ability to handle high-stress situations and remain calm under pressure, along with strong interpersonal and computer skills.