What is a care navigator?

Care navigators help patients work through the often confusing process of insurance claims to get the therapies they need. In this role, you review the treatment plans recommended by their physicians and help them complete paperwork and appeal denials from their insurance providers. Some positions are primarily clerical; they answer calls from patients, handle and organize claims, and enter patient information into their employer's database. Organizations that work with certain types of illnesses or that provide specialized care usually seek care navigators with extensive medical experience. They hire skilled health care providers, such as licensed practical nurses (LVNs), registered nurses, or medical technicians.