What does a work from home reservations agent do?

Work from home reservations agents help customers book arrangements for travel or entertainment for their customers. Instead of working in a call center, work from home reservations agents have calls forwarded to their phone lines at home to handle. They also complete their job duties at home or another location outside of the office with a reliable internet connection. As a work from home reservations agent, you answer calls and listen to the customer’s booking needs. Then you research itineraries, routes, and reservations that meet their budget and expectations. You may handle bookings for flights, car rentals, or hotels, and, depending on your employer, may even acquire tickets for local attractions in their destination. Some work from home reservations agents assist customers in filling out paperwork to secure travel visas or other official travel documents.